Did you ask yourselves these questions when you figured out how to explain it to us :
How do you model your users?
What different sorts of people might use this product?
How might their needs and behaviors vary?
What ranges of behavior and types of environments need to be explored?
How do you identify and group your potential customers?
Of course these are not questions for you to answer publicly here, but i want you (people) to consider.
“And of course we can predict” - Doesn’t sound very researchy to me
No you shouldn’t develop based on only that one opinion, but you should respect it and use it. And figure out where it comes from and why.
You screwed over People vs People when you made it unbearably hard for me to invite other people to play your game with me. And adding features that makes it hard to progress. (lack of balance, destroyers)
people say you used to have a somewhat good PvP. You have been very close.
Here is an excerpt/copy paste from a great book I’m reading by Alan Cooper:
Identifying candidates
Because the designers must capture an entire range of user behaviors regarding a
product, it is critical that the designers identify an appropriately diverse sample of
users and user types when planning a series of interviews.
Based on that information…
designers need to create a hypothesis that serves as a starting point in determining
what sorts of users and potential users to interview.
Usability and user testing
Usability testing (also known, somewhat unfortunately, as “user testing”) is a col-
lection of techniques used to measure characteristics of a user’s interaction with a
product, usually with the goal of assessing the usability of that product. Typically,
usability testing is focused on measuring how well users can complete specific,
standardized tasks, as well as what problems they encounter in doing so. Results
often reveal areas where users have problems understanding and utilizing the prod-
uct, as well as places where users are more likely to be successful.
…Having gone out into the wide world to understand your users’ lives, motivations,
and environs, a big question arises: How do you use this research data to come up
with a design that will result in a successful product?..
We solve this problem by applying the powerful concept of a model.
Personas
To create a product that must satisfy a diverse audience of users, logic might tell
you to make it as broad in its functionality as possible to accommodate the most
people . This logic, however, is flawed. The best way to successfully accommodate a
variety of users is to design for specific types of individuals with specific needs.
You get where i am going at, some person at your company should know this stuff. Unless you don’t have someone responsible for user experience.
Once you have identified the main archetypes who plays your game (there might be like only 4), you can easier go on to develop the game targeting these specific types.
But you will not be able to do this unless you do proper research.
Doomb0t, when all of the people looking at -and using the forum see their complaints
and recommendations getting ignored, they are going to get mad.
We don’t see these ‘different people’ you are talking about anywhere.
We don’t meet them when we play the game. So it just feels like we are being ignored. And you get the image of ignoring players.
When someone makes a complaint to you, don’t just answer "as expected" because it’s offensive, and you should USE the feedback you get and identify why it happens, instead of just guessing.
If you (guys) want to be professional, don’t ‘guess’ and ‘predict’ - Do research, and please be transparent in your communication with the users.
The reason you get repeated reactions is not because “that’s how things are” or “that’s because english forum is full of crybabys”
NO - Because you didn’t change the experience so much. Because your methods don’t work. You get criticized, not because you have ‘haters’ but because you are making mistakes.
YES - New features are great, your patch is super awesome in many ways. And i support that.
BUT:
Goals, not features, are the key to product success
Developers and marketers often use the language of features and functions to dis-
cuss products. This is only natural. Developers build software function by function,
and a list of features is certainly one way to express a product’s value to potential
customers (though this is clearly limiting, as well). The problem is that these are
abstract concepts that only provide limited insight into how human beings can be
effective and happy while using technology.
PM me for more info. I will seriously put work into making this a better game. And of course look very much forward to your answer.
If you don’t react to this, i promise i wont care. And if you are so sure you are doing it right, that’s great, and best of luck
That’s not how these f2p companies behave. It’s not in their repetoir to attempt to cater to a wider audience, just the whales that want to have an advantage over everyone else.