Client Unable to Connect

25542895 · March 25, 2015, 1:42pm

Hello,

After around 6 months of smooth gameplay, yesterday my client was not able to “Triangulate” a match and showed the “client unable to connect error”. I tried all regions. Is it your server’s fault? my client? my modem? or my ISP? Please help me fix this

I have attached the contest and the game.net.log

(conntest below)

— Date: 2015-03-25 (Wed Mar 2015)

[conntest.log](< base_url >/applications/core/interface/file/attachment.php?id=8913)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8914)

8842968 · March 25, 2015, 2:19pm

The servers had a little problem yesterday evening. Many of us were kicked out of the game, and most couldn’t log back in. After half an hour everything went back to normal though, and the rest of the evening went fine.

1914000 · March 25, 2015, 7:32pm

[Info: connection losses, high ping and related issues](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/)

25542895 · March 26, 2015, 1:02am

I have uploaded a screenshot of the tool SC-Active_srv-nettest

the packet loss tool is running forever after finding a DS entry, so I wasn’t able to get a screenshot out of it.

25542895 · March 27, 2015, 9:07pm

Guys can anyone please help me with this?

I am still facing the same issue after the big patch: client unable to connect (after triangulation). When it finds a battle, the ping appears low at around 100ms then during ‘Triangulation’ packet loss appears and immediately jumps to 100% and i get “client unable to connect”.

I was playing with no issues for the past 6 months.

594424 · March 28, 2015, 5:57pm

Guys can anyone please help me with this?

I am still facing the same issue after the big patch: client unable to connect (after triangulation). When it finds a battle, the ping appears low at around 100ms then during ‘Triangulation’ packet loss appears and immediately jumps to 100% and i get “client unable to connect”.

I was playing with no issues for the past 6 months.

The guys will take a look on monday.

25542895 · March 31, 2015, 12:23am

No news yet ?

1914000 · March 31, 2015, 6:05am

Sometime ago was DDOS attacks to our datacener. Is troubles now?

25542895 · March 31, 2015, 10:26am

yes, my client is still unable to connect during matchmaking. I have checked everyday since my first post. Please see the logs.

1914000 · April 1, 2015, 6:53am

Try to use this [manual](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/)

26174858 · April 3, 2015, 12:04am

im still trying to play this game, and twise succided to logg in but when conection gone with arc server i couldnt logg back in and geting a error message that arc server have some issues. now i cant logg in, made uninstall 3x and try to logg back in, nothing happends stil same message error to conect to arc server im geting in a bad mood bc of this and cant get online.

25542895 · April 6, 2015, 7:25pm

I extracted the exact error log that describes my problem. Can any of the network specialists please help me solve it? Note that I was playing fine for 6 months before suddenly the “client is unable to connect” in the end of March 2015.

22:35:42.015         | MasterServerSession: connect to dedicated server, session 10922416, at addr 159.8.55.4|35018
22:35:42.043         | client: start connecting to 159.8.55.4|35018…
22:35:42.412         | client: connected to 159.8.55.4|35018, MTU 1492. setting up session…
22:35:42.527         | client. send version check message
22:35:57.016 WARNING| client: couldn’t connect by timeout (frameTimeReal = 0.009605)
22:35:57.016         | client: avgPing 0.0/0.0; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
22:35:57.016         | client: connection closed. DR_CLIENT_COULD_NOT_CONNECT
22:35:57.016         | Network stats (bytes per second): avg pushed 1, max pushed 3, avg sent 37, max sent 61, avg received 76, max received 145

I can successfully ping and traceroute the server on 159.8.55.4 without any problem. Could this be a port or an MTU issue?

1914000 · April 7, 2015, 7:03am

all and full logs needed

23605300 · April 7, 2015, 8:02am

use chat command

/netlog 2

to enable extended network logs

check with [this post,](< base_url >/index.php?/topic/25744-the-client-is-unable-to-connect/page-2)possible it is your case too

25542895 · April 7, 2015, 10:06am

Thanks, I have already uploaded the full logs in my main post. I will reupload again here.

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8998)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8999)

23605300 · April 7, 2015, 11:39am

Thanks, I have already uploaded the full logs in my main post. I will reupload again here.

please, enable extended logs (see my post above)

25542895 · April 7, 2015, 12:15pm

Sorry for this, I thought I had it enabled.

I will repost the full extended logs when i get back home.

25542895 · April 7, 2015, 3:57pm

Extended logging enabled, new logs and a screen shot are uploaded in this post.

game.log shows how it gives “Client unable to connect”.

A quick reminder: Starconflict was working fine since October 2014, same laptop and same connection. This error first came up in late March 2015.

Many thanks for your time.

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9003)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=9004)

23605300 · April 8, 2015, 8:58am

please check with maximum MTU value to the server.

1. The quick way

open cmd.exe and run the command (just copy and paste it):
ping -l 1000 -f 91.230.61.167

ping -l 1472 -f 91.230.61.167

IMPORTANT NOTE: here, -l is low-cased ‘L’

If you’ll see the messages like:

Packet needs to be fragmented but DF set.
Packet needs to be fragmented but DF set.
Packet needs to be fragmented but DF set.

then you have a problems with your router. Check with its config to tune the MTU size. Normally it should have a 1492[/size] value

2. More advanced way.

get the mtupath.exe from here and put it into c:\
Open cmd.exe and enter command:

cd \
Then enter:

mtupath 91.230.61.167
post the screenshot with results

25542895 · April 8, 2015, 5:34pm

Thank you so much for the instructions. Attached are 2 screenshots: The ping results, and the mtupath scan results. Please advise me on what might the problem be and how to communicate it to my ISP if necessary.