unsuccessful synchronization issue - newest data and logs provided

Bug report:


Synchronization option stores and updates your original and identical profile data to the Open Public Test Server.

The option has a 24-hour cooldown before it can be activated again.



What happened?

This option has always worked for me, normally.

However, some attempt to update/overwrite my original profile account (IGN: Koromac), got stuck, and any further attempts to click on this option, have failed!

That was over two years ago.


I suspect that the interface or the option itself got glitched somehow because the displayed error never gets away. It’s unresponsive and unchanged.

I do not think that this has anything to do with Steam account linking or even the Public Test Server itself.

I suspect that this glitch that has occurred, lies somewhere in my original profile or in the Official server side.


This issue is happening on my original account. (in-game nickname: Koromac)

The alternate account is working as intended. (in-game nickname: Channeler)


Both videos are provided, including all the recent logs and the latest data from both profiles.


What should happen?

Synchronization option should be fully available, the sound signal should be heard if you hover over the button with the mouse pointer and if you press the option [Synchronize].


If you need any more info, logs, videos, let me know!



(original profile: (Koromac) - unsuccessful synchronization attempt - unresponsive function/interface)

[2017.11.06 20.35.41.zip](< base_url >/applications/core/interface/file/attachment.php?id=15524)


Launcher logs:

[2017_11_06_20_35_18__4504.zip](< base_url >/applications/core/interface/file/attachment.php?id=15528)


Video: (Unsuccessful synchronization attempt. Interface is unresponsive. The same error message is always there, unchanged. IGN: Koromac)



(alternate profile: (Channeler) - successful synchronization attempt - responsive function/interface)

[2017.11.06 20.40.12.zip](< base_url >/applications/core/interface/file/attachment.php?id=15525)


Launcher logs:

[2017_11_06_20_39_57__3712.zip](< base_url >/applications/core/interface/file/attachment.php?id=15529)


Video: (Successful synchronization attempt. Interface is fully responsive and functional. IGN: Channeler)



[DxDiag.zip](< base_url >/applications/core/interface/file/attachment.php?id=15578)

i didnt had this before 


On 11/8/2017 at 1:45 PM, Skula1975 said:


Thank you, friend. / Спасибо, друг.