Unable to import account into steam.

Hi, I am currently unable to import my old Star Conflict account into Steam through the game client. Even after resetting my password, it tells me that I either have an invalid password or incorrect email address. I have already submitted a ticket with customer support, but they tell me to start a post on this forum.


System specs are as follows:

CPU - AMD FX 8120

GPU - Gigabyte R9 270X

OS - Windows 8.1 Pro 64bit

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8568)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8569)

[DxDiag.txt](< base_url >/applications/core/interface/file/attachment.php?id=8570)

Please, call to support