Hey All,
Been having this problem for a while now. Everytime i log in i get “Unable to contact server” message.
I have attached a screenshot, you’ll note that in the bottom corner it does say the server is online. So im not sure whats going on.
any help would be appreciated. Thanx.
That would be a firewall issue, something on your computer is blocking the game from communicating with the server (or in rare cases your ISP might be blocking it).
Here are the ports the game requires: https://support.gaijinent.com/hc/en-us/articles/200070801-Ports-Listing-Used-For-Star-Conflict-
That would be a firewall issue, something on your computer is blocking the game from communicating with the server (or in rare cases your ISP might be blocking it).
Here are the ports the game requires: https://support.gaijinent.com/hc/en-us/articles/200070801-Ports-Listing-Used-For-Star-Conflict-
Thanks Snib, for the reply,
I checked the firewall exceptions to make sure they were allowed (they were). I even shut off the firewall altogether, It hasn’t made a difference.
Where would I go to check for port settings?
Sounds like you’ve got something else that’s blocking it, some antivirus software maybe.
Please post your version of windows, and your antivirus.
When was the game last working? IE has it worked since 9.17?
O also reference:
[http://forum.star-conflict.com/index.php?/topic/18457-required-ports/](< base_url >/index.php?/topic/18457-required-ports/)
There is a connection tester.
Please post your version of windows, and your antivirus.
When was the game last working? IE has it worked since 9.17?
I’m running Windows 7 Ultimate(64bit) with SP1, and i’m using Avast Anti-Virus.
I’m not sure when it stopped working. at least 2-3 months.
O also reference:
[http://forum.star-conflict.com/index.php?/topic/18457-required-ports/](< base_url >/index.php?/topic/18457-required-ports/)
There is a connection tester.
I ran the connection tester… I don’t understand alot of what it says… but i think it worked ok. I attached the txt file of the test.
[conntest.log](< base_url >/applications/core/interface/file/attachment.php?id=7387)
Run a speed test.
I really want the ping –top left- though list the speeds as well if you think they are slow.
The ping should be 20 to 50.
Then disable avast’s firewall: ‘may not be present in free’
http://smallbusiness.chron.com/disable-avast-firewall-53341.html
Disable windows firewall:
Run the speed test again. Did the ping change?
If not, disable wireless and connect directly to your router with a cable ‘looks like a big phone cable, called an Ethernet cable’. Of course this assumes you are running wireless.
Run the speed test again. Did the pint change?
I did see some packet loss in your log, but we will try these easy steps first. Don’t be disappointed if it doesn’t resolve the issue.
If these steps did not resolve the issue provide you computer model number, or the model of your network card. Then the model of your router if one is being used.
Hi David,
Below are 2 attached screen caps of the speed tests I’ve done as above. I’ve run my internet through wireless for years so can’t imagine that being a problem. unfortuanately I don’t have an ethernet cable long enough to get from my modem to my computer. The first Attached pic is with the firewall and anti-virus activated, the secon is with both disabled.
Hello,
It will be easier if you follow the Report’s Pattern 
Thank you.
I got it figured… I was having a problem connecting to the iTunes store as well. I went throught their troubleshooting guides, and found a little program in my start up sequence that was stopping me from connecting to iTunes. Turns out the same programs were stopping my access to the StarConflict servers. So yeah… fixed totally by accident. Thanks for all the help guys.
Would you care to name and shame the offending program?
On advice from Apple(there’s something i rarely say)… I downloaded a program called Autoruns which is a program that shows you what programs are configured to run during system bootup or login, and shows you the entries in the order Windows processes them. and went to the winsock providers tab. (i’m kicking myself for not screen capping before i deleted the offending program).
Which was called Bigfoot/Killer… a gaming driver i believe… not sure what for, but as soon as it was gone… everything worked fine.
I could not find a reference for the actual name of the win socket, but it is a driver for a network card that is designed to provide low latency to games. Chances are you do not have the card, but the driver had been installed by accident at some point and time.
For future reference removing winsockets via autoruns will permanently remove them. This could cause issues with the functionality of software on your system. Don’t get me wrong, autoruns is a great product I use it every day at work.
If you feel you have an issue with a win socket a great way to test before permanently turning off a winsocket:
Start > all programs > Accessories >
command prompt > [select] Run as Administrator
app screen > Windows System > Command Prompt [on windows 8 systems]
In the black window type
netsh winsock reset [press enter]
If prompted to restart, do not.
Run start conflict again and see if any issues continue.
Only if issues are resolved should you move on with removing any winsockets via autoruns. Also, google things before you remove them…
restart the system to return all winsockets to there normal state.