The client is unable to connect

18204581 · January 4, 2015, 5:40pm

Hello again,

It isn’t fixed

Yesterday and today a PVE match with some mates and after a few games the client was unable to connect again.

It was the last game in the log files.

Ubuntu 14.10

I tried to connect multiple times. Here is the last snap:

3797 18:34:40.136 | ====== starting level: ‘levels/mainmenu/mm_jericho’ PVE_Mission ======

3798 18:34:40.205 | Environment setting ‘mm_jericho_christmas’ loaded

3799 18:34:40.754 | ====== level started: ‘levels/mainmenu/mm_jericho’ success ======

3800 18:34:41.690 WARNING| m_bufferizedUICalls delivery took 24.3 ms

3801 18:34:52.271 WARNING| m_bufferizedUICalls delivery took 55.5 ms

3802 18:35:11.537 | MasterServerEndpoint: enter matchmaking queue with mmvalue 27

3803 18:35:11.544 WARNING| m_bufferizedUICalls delivery took 6.5 ms

3804 18:35:23.804 WARNING| MasterServerEndpoint: leave matchmaking queue ( but will join the game soon )

3805 18:35:26.018 | MasterServerSession: connect to dedicated server, session 9483215, at addr 91.230.61.14|35019

3806 18:35:26.090 | client: start connecting to 91.230.61.14|35019…

3807 18:35:26.270 WARNING| m_bufferizedUICalls delivery took 53.0 ms

3808 18:35:26.801 | client: connected to 91.230.61.14|35019, setting up session…

3809 18:35:41.014 WARNING| client: couldn’t connect by timeout (frameTimeReal = 0.014746)

3810 18:35:41.015 | client: avgPing 0.0/0.0; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%

3811 18:35:41.015 | client: connection closed. DR_CLIENT_COULD_NOT_CONNECT

3812 18:35:41.015 | Network stats (bytes per second): avg pushed 1, max pushed 3, avg sent 37, max sent 61, avg received 74, max received 141

3813 18:35:41.173 WARNING| frame 833431 gameGlobals.frameTimeReal is too large (0.138767)

3814 18:35:45.400 | MasterServerSession: connect to dedicated server, session 9483215, at addr 91.230.61.14|35019

3815 18:35:45.470 | client: start connecting to 91.230.61.14|35019…

3816 18:35:45.658 | client: connected to 91.230.61.14|35019, setting up session…

3817 18:36:00.413 WARNING| client: couldn’t connect by timeout (frameTimeReal = 0.015229)

3818 18:36:00.413 | client: avgPing 0.0/0.0; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%

3819 18:36:00.413 | client: connection closed. DR_CLIENT_COULD_NOT_CONNECT

3820 18:36:00.413 | Network stats (bytes per second): avg pushed 1, max pushed 3, avg sent 38, max sent 63, avg received 74, max received 141

3821 18:36:02.165 | MasterServerSession: connect to dedicated server, session 9483215, at addr 91.230.61.14|35019

3822 18:36:02.238 | client: start connecting to 91.230.61.14|35019…

3823 18:36:02.432 | client: connected to 91.230.61.14|35019, setting up session…

3824 18:36:02.488 WARNING| client: packet loss last second 32.3%

3825 18:36:02.558 WARNING| client: packet loss last second 28.7%

3826 18:36:03.383 WARNING| client: packet loss last second 33.9%

3827 18:36:03.448 WARNING| client: packet loss last second 32.9%

3828 18:36:03.481 WARNING| client: packet loss last second 54.0%

3829 18:36:17.168 WARNING| client: couldn’t connect by timeout (frameTimeReal = 0.015012)

3830 18:36:17.168 | client: avgPing 0.0/0.0; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%

3831 18:36:17.168 | client: connection closed. DR_CLIENT_COULD_NOT_CONNECT

3832 18:36:17.168 | Network stats (bytes per second): avg pushed 1, max pushed 3, avg sent 44, max sent 74, avg received 76, max received 145

3833 18:36:17.312 WARNING| frame 835705 gameGlobals.frameTimeReal is too large (0.134058)

3834 18:36:24.545 | MasterServerSession: connect to dedicated server, session 9483215, at addr 91.230.61.14|35019

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8534)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8535)

1914000 · January 14, 2015, 7:18am

In your log, you had connection problem to one server (91.230.61.14) only. Maybe now this server is ready?

18204581 · January 15, 2015, 9:44pm

The error appaers again. In 1.0.12 it was better. But now in 1.0.13 the connection lost is more often.

Now it is 91.230.61.97 and 91.230.61.170.

It is curious cause if I play in a group they can connect but I can’t. Also I can’t reconnect. If once the connection is lost, it is always lost.

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8544)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8545)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8546)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8547)

1914000 · January 16, 2015, 10:27am

[Instructions](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/)

18204581 · January 16, 2015, 5:59pm

logs ping 91.230.61.14

PING 91.230.61.14 (91.230.61.14) 56(84) bytes of data.

64 bytes from 91.230.61.14: icmp_seq=1 ttl=120 time=52.2 ms

64 bytes from 91.230.61.14: icmp_seq=2 ttl=120 time=57.8 ms

64 bytes from 91.230.61.14: icmp_seq=3 ttl=120 time=56.0 ms

64 bytes from 91.230.61.14: icmp_seq=4 ttl=120 time=58.4 ms

64 bytes from 91.230.61.14: icmp_seq=5 ttl=120 time=54.7 ms

64 bytes from 91.230.61.14: icmp_seq=6 ttl=120 time=55.8 ms

64 bytes from 91.230.61.14: icmp_seq=7 ttl=120 time=60.4 ms

64 bytes from 91.230.61.14: icmp_seq=8 ttl=120 time=58.9 ms

^C

— 91.230.61.14 ping statistics —

8 packets transmitted, 8 received, 0% packet loss, time 7009ms

rtt min/avg/max/mdev = 52.272/56.837/60.423/2.452 ms

traceroute 91.230.61.14

traceroute to 91.230.61.14 (91.230.61.14), 30 hops max, 60 byte packets

1 compalhub.home (192.168.0.1) 0.441 ms 0.686 ms 0.922 ms

2 83-169-183-94-isp.superkabel.de (83.169.183.94) 64.832 ms 65.062 ms 80.496 ms

3 ip5886ea41.dynamic.kabel-deutschland.de (88.134.234.65) 83.649 ms 85.489 ms 86.153 ms

4 ip5886ed01.dynamic.kabel-deutschland.de (88.134.237.1) 86.618 ms ip5886ed05.dynamic.kabel-deutschland.de (88.134.237.5) 88.209 ms *

5 * * *

6 * anc-gw2-te4-2.fra.anders.ru (80.81.192.211) 31.088 ms 31.546 ms

7 bm18-gw1-po12.spb.anders.ru (81.91.177.66) 81.915 ms 58.297 ms 60.610 ms

8 mail.mosrosteh.ru (81.91.186.66) 61.477 ms 72.954 ms 73.381 ms

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

14 * * *

15 * * *

16 * * *

17 * * *

18 * * *

19 * * *

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30 * * *

➜ logs

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8548)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8549)

18204581 · January 16, 2015, 6:31pm

Again connected to this server and again connection lost

Disable this server pls ^^

23605300 · January 16, 2015, 8:02pm

try to disable firewall and antivirus for test

If it wont help, try to play Europe/US region

if that wont help, try to play tomorrow - our datacenter’s uplink gonna make some magic on his equipment tonight - that should fix lot of troubles.

18204581 · January 16, 2015, 8:16pm

Thank you for your answer

I have no Firewall neither antivirus, and played in Europe.

I will wait till tomorrow and hope

18204581 · January 17, 2015, 11:46am

Yeah seems to work. No connection lost in over 10 games

Thanks for the work datacenter.

This thread could be closed

18204581 · January 18, 2015, 8:30am

The error ins’t fixed

It is less often but I lost connection from time to time

91.230.61.68 is the problem.

ping 91.230.61.68
PING 91.230.61.68 (91.230.61.68) 56(84) bytes of data.
64 bytes from 91.230.61.68: icmp_seq=1 ttl=120 time=53.7 ms
64 bytes from 91.230.61.68: icmp_seq=2 ttl=120 time=56.2 ms
64 bytes from 91.230.61.68: icmp_seq=3 ttl=120 time=54.8 ms
64 bytes from 91.230.61.68: icmp_seq=4 ttl=120 time=53.0 ms
64 bytes from 91.230.61.68: icmp_seq=5 ttl=120 time=51.6 ms
64 bytes from 91.230.61.68: icmp_seq=6 ttl=120 time=54.3 ms
64 bytes from 91.230.61.68: icmp_seq=7 ttl=120 time=59.3 ms
^C
--- 91.230.61.68 ping statistics ---
7 packets transmitted, 7 received, 0% packet loss, time 6008ms
rtt min/avg/max/mdev = 51.686/54.758/59.388/2.324 ms

traceroute 91.230.61.68
traceroute to 91.230.61.68 (91.230.61.68), 30 hops max, 60 byte packets
 1 compalhub.home (192.168.0.1) 0.400 ms 0.656 ms 1.361 ms
 2 83-169-183-94-isp.superkabel.de (83.169.183.94) 60.194 ms 60.637 ms 60.932 ms
 3 ip5886ea41.dynamic.kabel-deutschland.de (88.134.234.65) 62.255 ms 67.586 ms 68.195 ms
 4 ip5886ed01.dynamic.kabel-deutschland.de (88.134.237.1) 68.838 ms ip5886ed05.dynamic.kabel-deutschland.de (88.134.237.5) 69.840 ms *
 5 * * *
 6 * anc-gw2-te4-2.fra.anders.ru (80.81.192.211) 47.711 ms 34.609 ms
 7 bm18-gw1-po12.spb.anders.ru (81.91.177.66) 68.728 ms 70.145 ms 73.120 ms
 8 mail.mosrosteh.ru (81.91.186.66) 99.570 ms 58.272 ms 63.944 ms
 9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
➜ ~

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8562)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8563)

18204581 · January 18, 2015, 9:19am

91.230.61.25

ping 91.230.61.25
PING 91.230.61.25 (91.230.61.25) 56(84) bytes of data.
64 bytes from 91.230.61.25: icmp_seq=1 ttl=120 time=49.8 ms
64 bytes from 91.230.61.25: icmp_seq=2 ttl=120 time=57.2 ms
64 bytes from 91.230.61.25: icmp_seq=3 ttl=120 time=55.8 ms
64 bytes from 91.230.61.25: icmp_seq=4 ttl=120 time=53.8 ms
64 bytes from 91.230.61.25: icmp_seq=5 ttl=120 time=51.2 ms
64 bytes from 91.230.61.25: icmp_seq=6 ttl=120 time=55.7 ms
64 bytes from 91.230.61.25: icmp_seq=7 ttl=120 time=53.9 ms
^C
--- 91.230.61.25 ping statistics ---
7 packets transmitted, 7 received, 0% packet loss, time 6010ms
rtt min/avg/max/mdev = 49.816/53.962/57.241/2.450 ms

traceroute 91.230.61.25
traceroute to 91.230.61.25 (91.230.61.25), 30 hops max, 60 byte packets
 1 compalhub.home (192.168.0.1) 0.473 ms 1.377 ms 1.662 ms
 2 83-169-183-94-isp.superkabel.de (83.169.183.94) 70.071 ms 70.420 ms 70.671 ms
 3 ip5886ea41.dynamic.kabel-deutschland.de (88.134.234.65) 71.249 ms 71.588 ms 71.799 ms
 4 ip5886ed01.dynamic.kabel-deutschland.de (88.134.237.1) 72.189 ms ip5886eef9.dynamic.kabel-deutschland.de (88.134.238.249) 72.573 ms *
 5 * * *
 6 * anc-gw2-te4-2.fra.anders.ru (80.81.192.211) 23.994 ms 34.452 ms
 7 bm18-gw1-po12.spb.anders.ru (81.91.177.66) 90.263 ms 66.710 ms 64.985 ms
 8 mail.mosrosteh.ru (81.91.186.66) 59.349 ms 65.329 ms 71.959 ms
 9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
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18 * * *
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25 * * *
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28 * * *
29 * * *
30 * * *
➜ ~

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8564)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8565)

18204581 · January 18, 2015, 10:10am

91.230.61.67

Russia whats going on?

I thought you did some magic.

ping 91.230.61.67
PING 91.230.61.67 (91.230.61.67) 56(84) bytes of data.
64 bytes from 91.230.61.67: icmp_seq=1 ttl=120 time=49.1 ms
64 bytes from 91.230.61.67: icmp_seq=2 ttl=120 time=60.8 ms
64 bytes from 91.230.61.67: icmp_seq=3 ttl=120 time=55.3 ms
64 bytes from 91.230.61.67: icmp_seq=4 ttl=120 time=53.9 ms
64 bytes from 91.230.61.67: icmp_seq=5 ttl=120 time=48.5 ms
64 bytes from 91.230.61.67: icmp_seq=6 ttl=120 time=54.5 ms
64 bytes from 91.230.61.67: icmp_seq=7 ttl=120 time=54.5 ms
64 bytes from 91.230.61.67: icmp_seq=8 ttl=120 time=57.9 ms
64 bytes from 91.230.61.67: icmp_seq=9 ttl=120 time=52.6 ms
^C
--- 91.230.61.67 ping statistics ---
9 packets transmitted, 9 received, 0% packet loss, time 8011ms
rtt min/avg/max/mdev = 48.535/54.160/60.821/3.654 ms

traceroute 91.230.61.67
traceroute to 91.230.61.67 (91.230.61.67), 30 hops max, 60 byte packets
 1 compalhub.home (192.168.0.1) 0.472 ms 1.356 ms 1.613 ms
 2 83-169-183-94-isp.superkabel.de (83.169.183.94) 59.189 ms 61.082 ms 101.450 ms
 3 ip5886ea41.dynamic.kabel-deutschland.de (88.134.234.65) 101.933 ms 108.007 ms 119.334 ms
 4 ip5886ed01.dynamic.kabel-deutschland.de (88.134.237.1) 119.708 ms ip5886ed05.dynamic.kabel-deutschland.de (88.134.237.5) 125.945 ms *
 5 * * *
 6 * anc-gw2-te4-2.fra.anders.ru (80.81.192.211) 66.333 ms 53.491 ms
 7 81.91.177.66 (81.91.177.66) 65.145 ms 72.153 ms 72.690 ms
 8 mail.mosrosteh.ru (81.91.186.66) 61.734 ms 56.260 ms 66.977 ms
 9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
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20 * * *
21 * * *
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25 * * *
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27 * * *
28 * * *
29 * * *
30 * * *

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8566)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8567)

23605300 · January 19, 2015, 8:33am

91.230.61.67

Russia whats going on?

I thought you did some magic.

traceroute to 91.230.61.67 (91.230.61.67), 30 hops max, 60 byte packets

1 compalhub.home (192.168.0.1) 0.472 ms 1.356 ms 1.613 ms
2 83-169-183-94-isp.superkabel.de (83.169.183.94) 59.189 ms 61.082 ms 101.450 ms
3 ip5886ea41.dynamic.kabel-deutschland.de (88.134.234.65) 101.933 ms 108.007 ms 119.334 ms
4 ip5886ed01.dynamic.kabel-deutschland.de (88.134.237.1) 119.708 ms ip5886ed05.dynamic.kabel-deutschland.de (88.134.237.5) 125.945 ms *
5 * * *
6 * anc-gw2-te4-2.fra.anders.ru (80.81.192.211) 66.333 ms 53.491 ms
7 81.91.177.66 (81.91.177.66) 65.145 ms 72.153 ms 72.690 ms
8 mail.mosrosteh.ru (81.91.186.66) 61.734 ms 56.260 ms 66.977 ms
9 * * *
10 * * *
11 * * *
12 * * *

Under linux, use traceroute with “-I” key to use icmp instead of udp tests

traceroute -n -I 91.230.61.67

U dont have any problems with lo-level connection. Thereis something deeper. We’ll try to figure it out, your case is an exclusive and interesting for us

18204581 · January 19, 2015, 5:55pm

Great that I could help you, but more great that you’ll try to fix it

Just PM me if I can do something to get that fixed.

23605300 · January 20, 2015, 5:58am

Great that I could help you, but more great that you’ll try to fix it

Just PM me if I can do something to get that fixed.

tha upcoming game version update will allow us to dive deeper into connection setup procedure via debugging info found inside the logs

So if the problem persist after upcoming thursdays’ update, please upload you log files to reveal the problem

18204581 · January 29, 2015, 8:04pm

1.0.14 second Game and here it is: Unable to connect.

Russian server again 91.230.61.100

traceroute to 91.230.61.100 (91.230.61.100), 30 hops max, 60 byte packets
 1 192.168.0.1 0.422 ms 0.714 ms 0.976 ms
 2 83.169.183.94 17.643 ms 24.506 ms 30.861 ms
 3 88.134.234.65 12.831 ms 19.831 ms 31.320 ms
 4 88.134.237.5 36.297 ms 42.836 ms 47.689 ms
 5 * * *
 6 * * *
 7 * 81.91.177.66 59.995 ms 59.804 ms
 8 81.91.186.66 69.191 ms 69.545 ms 58.484 ms
 9 91.230.61.100 67.803 ms 51.605 ms 62.224 ms
➜ ~

ping 91.230.61.100
PING 91.230.61.100 (91.230.61.100) 56(84) bytes of data.
64 bytes from 91.230.61.100: icmp_seq=1 ttl=120 time=51.5 ms
64 bytes from 91.230.61.100: icmp_seq=2 ttl=120 time=54.9 ms
64 bytes from 91.230.61.100: icmp_seq=3 ttl=120 time=55.4 ms
64 bytes from 91.230.61.100: icmp_seq=4 ttl=120 time=55.2 ms
^C
--- 91.230.61.100 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 51.561/54.302/55.452/1.608 ms

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8621)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8622)

23605300 · January 30, 2015, 5:53am

1.0.14 second Game and here it is: Unable to connect.

Russian server again 91.230.61.100

the named debug feature has not been added in this version. Our mistake, sorry.

the next patch should

begging for sorry

18204581 · February 13, 2015, 8:36pm

1.0.15 problem still there

sgdmitry did you add the debug feature yet?

traceroute to 91.230.61.97 (91.230.61.97), 30 hops max, 60 byte packets
 1 192.168.0.1 0.536 ms 0.767 ms 0.987 ms
 2 83.169.183.94 11.383 ms 11.828 ms 12.079 ms
 3 88.134.234.65 25.497 ms 20.560 ms 31.311 ms
 4 88.134.237.5 36.986 ms 44.234 ms 25.245 ms
 5 * * *
 6 * * *
 7 * 81.91.177.66 64.067 ms 54.405 ms
 8 81.91.186.66 56.895 ms 61.815 ms 66.814 ms
 9 91.230.61.97 62.444 ms 65.868 ms 50.967 ms

PING 91.230.61.97 (91.230.61.97) 56(84) bytes of data.
64 bytes from 91.230.61.97: icmp_seq=1 ttl=120 time=48.8 ms
64 bytes from 91.230.61.97: icmp_seq=2 ttl=120 time=54.7 ms
64 bytes from 91.230.61.97: icmp_seq=3 ttl=120 time=52.8 ms
64 bytes from 91.230.61.97: icmp_seq=4 ttl=120 time=52.4 ms
64 bytes from 91.230.61.97: icmp_seq=5 ttl=120 time=51.7 ms
64 bytes from 91.230.61.97: icmp_seq=6 ttl=120 time=54.3 ms
64 bytes from 91.230.61.97: icmp_seq=7 ttl=120 time=56.4 ms
64 bytes from 91.230.61.97: icmp_seq=8 ttl=120 time=54.9 ms
64 bytes from 91.230.61.97: icmp_seq=9 ttl=120 time=48.6 ms
^C
--- 91.230.61.97 ping statistics ---
9 packets transmitted, 9 received, 0% packet loss, time 8013ms
rtt min/avg/max/mdev = 48.649/52.783/56.426/2.556 ms

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8751)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8752)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8753)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8754)

23605300 · February 14, 2015, 11:14am

yes, we’v added the debug feature.

to make it more verbose, please use the chat window to enter the command

/netlog 2

(note - there is a ‘/’ symbol before command)

Use this command only if you experience the problem. Because it start to generate an enormous number of data into game.log

18204581 · February 14, 2015, 11:40am

Here we are. I tried to go open world on server in russia.

If it is not enough, let me know. I try to help where I can.

I can add more log files

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8755)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=8756)