Its been over 3 days since i submitted a ticket and still no response from the support team, although its weird that it says last activity was 18 hours ago even though i did not change/add anything on my ticket. not sure if it was simply ignored or anything.
Maybe i’m just being impatient but i’ve been itching to buy more DLC. Also since i dont really know much about the company, i would actually like to see how they would resolve my issue first before dumping more money in this game. I don’t wanna spend more money on a company that does not value their paying customers specially on a small casual game like this.
Given some recent patches have probably increased wait times, it might not be fast. One thing I remember, there’s an “order” of oldest tickets first, so don’t update the ticket without good reason, like extreme wait times.
I can’t give support’s response time a thumbs up. I don’t know how the devs compare to other smaller companies though.