STEAM Purchase

I buy the new salamander on steam, and for the first time when I log in game, nothing happen, some one know how to solve it?

Contact to support https://support.gaijin.net/hc/ru

ive had the same problem and even purchased the stage two pass and it also has not applied that

You need to contact support
https://support.gaijin.net/hc/en-us Here is the english website. Tell them your issue and they will contact a game admin on your behalf and you should get the item if not they should refund you.