Soldier of Fortune DLC Extra Loot Attempt Bonus not working.

Bug Report Section Leveling, balance and market
#1

So I need to make a NEW one because the old one never got fixed…yay. :confused:

 

Your bug report needs to look like this:

In the title of the topic:  Soldier of Fortune Extra Loot Attempt Bonus not working.

 

In the body of the topic:

1. Description of the problem, what happened.

                   Only receiving 3 loot attempts after battle even though I have Soldier of Fortune DLC and I should be getting 4 attempts.

2. What did you expected to happen.

                   To receive 4 loot attempts as the DLC is supposed to give an extra attempt.

  1. The conditions during the situation.

                   Loot screen after battle, I can loot 3 spaces and then it tells me looting ended.

4. Further details on the issue.

                   Has happened for months despite it being “a server issue will be fixed in next update”, 2 months ago.

5. Frequency of occurrence.

                   Every single battle  where looting occurs (some partial PvE stages will still give me 1 less than I should receive).

6. Logs + [screenshots](< base_url >/index.php?/topic/18799-how-to-takepost-screenshots/) or a video (Including a description of the issue, where to and how to reproduce it)

                   Produce it by using my account and having a battle where looting occurs - victories in PvP mainly.

  1. If possible, the time when it happend. In this case we will be able to look more closely to the server logs. Also mention your time zone.

                   Any time I play, shouldn’t be hard to find. 4pm to 6pm Australian +10 time if you need one. → 3:43am Australian GMT +10.

8. Information on the configuration of your computer (DxDiag)

                 

•    •    •     DXDIAG: (below)

 Time of this report: 3/27/2015, 01:44:10

       Machine name: V3PC6CORE

   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150202-1526)

           Language: English (Regional Setting: English)

System Manufacturer: To Be Filled By O.E.M.

       System Model: To Be Filled By O.E.M.

               BIOS: Default System BIOS

          Processor: AMD Phenom™ II X6 1055T Processor (6 CPUs), ~2.8GHz

             Memory: 8192MB RAM

Available OS Memory: 8192MB RAM

          Page File: 7157MB used, 17031MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------

Display Devices

---------------

          Card name: NVIDIA GeForce GTX 660  

       Manufacturer: NVIDIA

          Chip type: GeForce GTX 660

           DAC type: Integrated RAMDAC

         Device Key: Enum\PCI\VEN_10DE&DEV_11C0&SUBSYS_28711462&REV_A1

     Display Memory: 4038 MB

   Dedicated Memory: 1989 MB

      Shared Memory: 2048 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

 

  1. The results of this [program](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/) if the bug report is related to connection issues.

10. If the complaint is related to Sector Conquest, it is necessary to specify the location and time + timezone of the happening.

 

Please wait while I take a screenshot of the loot screen (Losing streak here I come!) because they won’t believe it unless there is a screenshot of the loot screen!!!

post-251370-0-13624100-1433440078.jpg

post-251370-0-09513300-1433440091.jpg

[Soldier of Fortune extra loot attempt bug.zip](< base_url >/applications/core/interface/file/attachment.php?id=9443)

#2

You attached not all of the log files

#3

Files to attach:

A screenshot showing the issue from the folder Screenshots

DeviceCaps.log

game.log

game.net.log

user_config.cfg

If there was a crash, the mentioned files are located in the Exceptions folder. Create and archive containing the files from the corresponding folder and attach it to your report.

Gather the files in one archive. For us it would be more convenient if the archive was with *.zip extension.

Attach it to your report.

Sorry which files are missing? I only followed the instructions you linked in the last thread since the one at top of “Levelling” subforum is apparently out of date…

Perhaps it would be helpful if you could list the files which are missing since apparently I am not seeing something. Imo the treatment of this issue is not very good right now with an “I couldn’t care less” vibe due to an aggrevated customer. You guys don’t accept a link to just a picture as a bug report so a little explanation would go a long way to help us help you…

#4

Updated log files attached after having to have another player tell me which file was missing.

 

Not acceptable customer service to provide:

 

• Out of date bug report guide,

• Tell me I “did it wrong”,

• No explanation of what I did wrong so that I may rectify it

• Excessive length of time for action to be taken.

 

Sorry about the rant but if you want all this info you need to also provide us with info. If I should make a ticket instead, tell me. If I am missing a file , tell me WHICH ONE. Like I said before, you wouldn’t accept “Plasma arc not working FIX IT NOW” with no explanation as a bug report so why would you give “You did it wrong” with no explanation as a reply to my attempt to provide all info?

#5

Is this bug actually now? If yes, please, attach new logs and screenshots.

We can’t repeat it.

#6

I will make a video. It definitely was only giving 3 standard attempts after a victory when before it was giving 4.

#7

 

[Bug report folder gather.zip](< base_url >/applications/core/interface/file/attachment.php?id=9451)

#8

Quick suggestion - exit and restart steam, sometimes it has trouble communicating DLC bonuses with the game.

This may help.

#9

  1. Do you use Steam or launcher?

  2. Where did you buy the DLC?

#10

I use Steam. I bought it on the Russian Gaijin site. It didn’t show up at first but I sent a ticket and got the accounts linked/the DLC now worked on my Steam account. After an update the DLC no longer worked on my Steam account. It still works on the non Steam account.

#11

If you bought DLC on the Gaijin site then you should join to game from the launcher with gaijin account. Before them, make sure that your steam and gaijin account is linked.

Also, any questions you can ask to support.

#12

Come on, Skula…

Are you even reading Rennie’s posts?

  1. I bought it on the Russian Gaijin site.

  2. I sent a ticket and the DLC now worked on my Steam account.

  3. After an update the DLC no longer worked on my Steam account.

4.It still works on the non Steam account.

Rennie reported the original bug, it was fixed, and the latest patch broke it again by somehow screwing up the link to Steam.

Honestly, this is concerning because there is no proof that other DLC bonuses are functioning as promised. This is the only DLC bonus that has solid proof, and it is clearly not working. Yet, the only thing that has been done so far is a huge game of pass-the-blame.

How do those of us who are supposed to be getting 10% more credit gain or other bonuses supposed to feel confident that our purchases are still working, when you don’t seem to be taking a very obvious bug seriously?

#13

What is “update DLC”? How did you do it?

#14

What is “update DLC”? How did you do it?

No. That is wrong.

 

 

The patch. Rennie’s original Gaijin profile was linked to Steam along with his DLC purchase (The Solider of Fortune DLC). Then you patched Star Conflict to version 1.1.5

 

Patch 1.1.5 broke his game. His Steam profile no longer gives him the 4 loot attempts from the Soldier of Fortune DLC.

 

 

  1. His Gaijin profile was linked to Steam (no problem)

 

  1. Game was patched to 1.1.5

 

  1. Rennie’s Steam version no longer gives him the Soldier of Fortune DLC bonus (4 loot attempts)

 

  1. Now after a match he only gets 3 loot attempts.
#15

Except this issue has been happening for a longer time than 1.1.5. It has been so long I forgot which version broke it, but the update that was SUPPOSED to fix it didn’t actually fix it…

#16

RennieAshII,

try to login to the game with your gaijin account from the launcher (may be launcher version download needed)

#17

It works when I use the game.exe

 

Well for now it seems to have fixed the problem as it works in the Steam version (desktop shortcut).

#18

I am talk again: If you bought DLC on the Gaijin site then you should join to game from the launcher with gaijin account.

If your Gaijin and Steam accounts linked, then you can use your DLC. Call to support for more information.