Seems I didn't get my Gold VIP from Galaxy Explorer

Ok, I bought the Galaxy Explorer last night, and every other bonus I got except the GOLD VIP:

  • «Gold VIP». Permanent 10% bonus to loyalty gain and a 10% bonus to ships synergy gain — speed up the development of your ships!

I didn’t see my increase on contract system…
 
So I bought the Solder of Fortune DLC today, for the:

  • «VIP-Card» A permament +10% Loyalty gain bonus.

Well… My contract now give me 10% bonus… that’s correct… but where is my Gold VIP??? PLZ check it out… Thank you…

Hello,

could you please contact our support.

 

Greetings

Error

Hello,

could you please contact our support.

 

Greetings

Error

got you… thank you…

Hello,

could you please contact our support.

 

Greetings

Error

… I just got it after I tried logout and login for few times… You guys should change this verify mechnism…