Problem to open the game via Steam

1861406 · May 6, 2015, 9:03pm

he body of the topic:

Description of the problem, what happened.
What did you expected to happen.
The conditions during the situation.
Further details on the issue.
Frequency of occurrence.
Logs + [screenshots](< base_url >/index.php?/topic/18799-how-to-takepost-screenshots/) or a video (Including a description of the issue, where to and how to reproduce it)
If possible, the time when it happend. In this case we will be able to look more closely to the server logs. Also mention your time zone.
Information on the configuration of your computer (DxDiag)
The results of this [program](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/) if the bug report is related to connection issues.
If the complaint is related to Sector Conquest, it is necessary to specify the location and time + timezone of the happening.

I have open the game via Steam. Stay in the hanger. So i switch to desktop and open a other steam game. AdVanture Capitalism.

Then i was afk and after i come back StarConflict was closed.

I have no ideea whts the problem. It was not the first time that i open a nother game during playing SC

read point 1 i think

?

it is the first time for me that i cant open the game via steam. Now after the first crash i cant open the game via steam

Logs:

— Date: 2015-05-06 (Wed May 2015) Mitteleuropäische Sommerzeit UTC+01:00

20:34:57.417         | //////////////////////////////////////////////////////////////////////////////
20:34:57.417         | //
20:34:57.417         | // Build: StarConflict 1.1.3.70032 (Apr 29 2015 08:44:43)
20:34:57.417         | //
20:34:57.417         | //////////////////////////////////////////////////////////////////////////////
20:34:57.417         |
20:34:57.497         | Failed to initialize Steam. Probably Steam client is not running.
20:35:00.575         | Try to setup resolution 1920x1080 1920x1080 2
20:35:00.817         | Client language: GERMAN
20:35:00.874         | Number of audio devices: 4
20:35:00.874         | Audio device 0: Lautsprecher (Logitech G930 Headset)
20:35:00.874         |    Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:35:00.874         |    Speaker mode: 7POINT1
20:35:00.874         | Audio device 1: Line 1 (Virtual Audio Cable)
20:35:00.875         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:35:00.875         |    Speaker mode: STEREO
20:35:00.875         | Audio device 2: Lautsprecher (Realtek High Definition Audio)
20:35:00.875         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:35:00.875         |    Speaker mode: STEREO
20:35:00.875         | Audio device 3: Realtek Digital Output (Realtek High Definition Audio)
20:35:00.875         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:35:00.875         |    Speaker mode: STEREO
20:35:00.875         | Number of recording audio devices: 3
20:35:00.875         | Recording audio device 0: Mikrofon (Logitech G930 Headset)
20:35:00.875         | Recording audio device 1: FrontMic (Realtek High Definition Audio)
20:35:00.875         | Recording audio device 2: Line 1 (Virtual Audio Cable)
20:35:00.875         | Speaker mode: 7POINT1
20:35:01.234 WARNING| ^1UiResourceManager::LoadStrings(): empty string “matchMaking_rang_value” for default language
20:35:02.352         | DIntit device 0x87F9E8AC; guid {643B5960-B2EA-11E4-8003444553540000}, product {C215046D-0000-0000-0000504944564944}, name ‘Logitech Extreme 3D’
20:35:02.733         | Environment setting ‘default’ loaded
20:35:02.743         | Entity Defs hash 3C4AC39F. calculated in 1.19 ms
20:35:03.787         | BnRandCaller succeeded
20:35:03.799         | ReplayManager: stopping activity due to map change
20:35:03.845         | ====== starting level: ‘levels/mainmenu/mainmenu’ ======
20:35:03.895         | Environment setting ‘mainmenu’ loaded
20:35:05.359         | MasterServer_RequestServerStatus
20:35:05.360         | MasterServer_RequestServerVersion
20:35:05.360         | MasterServer_RequestNewsFeed
20:35:05.360         | MasterServer_RequestServerAddresess
20:35:05.360         | Requesting web advert …
20:35:05.383         | ====== level started: ‘levels/mainmenu/mainmenu’ success ======
20:35:05.568 WARNING| frame 67 gameGlobals.frameTimeReal is too large (0.150205)
20:35:05.622         | MasterServer_OnServerStatus: status code 0, server status 1
20:35:05.622         | MasterServer_OnServerVersion: status code 0, version 1.1.3.70032, my version is 1.1.3.70032
20:35:05.623         | MasterServer_OnServerAddresess: status code 0
20:35:05.644         | MasterServer_OnWebAdvertisement: status code 0
20:35:05.644         | MasterServer_OnWebAdvertisement: loading image 0/0 from cache…
20:35:05.645         | MasterServer_OnWebAdvertImage: status code 0
20:35:05.665         | MasterServer_OnWebAdvertisement: loading image 0/1 from cache…
20:35:05.666         | MasterServer_OnWebAdvertImage: status code 0
20:35:05.666         | Finalizing WebAd image fetching.
20:35:05.670         | MasterServer_OnNewsFeed: status code 0
20:35:09.896 WARNING| frame 257 gameGlobals.frameTimeReal is too large (0.119801)
20:35:12.922 WARNING| frame 387 gameGlobals.frameTimeReal is too large (0.198566)
20:35:21.352         | MasterServerEndpoint: connecting to load balancer at 91.230.61.25:3801 [0]…
20:35:21.356 WARNING| frame 753 gameGlobals.frameTimeReal is too large (0.266179)
20:35:21.422         | MasterServerEndpoint: connected to load balancer 91.230.61.25:3801, awaiting shard address…
20:35:21.495         | Applying LB cvars…
20:35:21.495         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
20:35:21.495         | ‘clan_shipBuildHighRanks’ ← ‘10.000’
20:35:21.495         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘3.000’
20:35:21.495         | ‘clan_shipPartsCanBuild’ ← ‘4.000’
20:35:21.495         | ‘sv_dailyWinPveExpRewardCf’ ← ‘3.000’
20:35:21.495         | ‘event_claws’ ← ‘0.000’
20:35:21.495         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
20:35:21.495         | ‘clan_shipUpgradeCanBuild’ ← ‘1.000’
20:35:21.495         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
20:35:21.495         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
20:35:21.538         | MasterServerEndpoint: received shard address (91.230.61.68:3802)
20:35:21.538         | MasterServerEndpoint: received chat server address (91.230.61.100:3815)
20:35:21.538         | disconnected from masterServer with reason 0
20:35:21.538         | Disconnecting from load balancer
20:35:21.607         | MasterServerEndpoint: connected to shard 91.230.61.68:3802, awaiting auth request…
20:35:24.998         | NetChannel: remote sent disconnect reason 36, closing ‘91.230.61.68:3802’
20:35:24.998         | disconnected from masterServer with reason 36
20:35:24.998         | Closed connection with masterServer addr 91.230.61.68:3802, reason 36
20:35:30.903         | MasterServerEndpoint: connecting to load balancer at 91.230.61.25:3801 [0]…
20:35:30.968         | MasterServerEndpoint: connected to load balancer 91.230.61.25:3801, awaiting shard address…
20:35:31.035         | Applying LB cvars…
20:35:31.035         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
20:35:31.035         | ‘clan_shipBuildHighRanks’ ← ‘10.000’
20:35:31.035         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘3.000’
20:35:31.035         | ‘clan_shipPartsCanBuild’ ← ‘4.000’
20:35:31.035         | ‘sv_dailyWinPveExpRewardCf’ ← ‘3.000’
20:35:31.035         | ‘event_claws’ ← ‘0.000’
20:35:31.035         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
20:35:31.035         | ‘clan_shipUpgradeCanBuild’ ← ‘1.000’
20:35:31.035         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
20:35:31.035         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
20:35:31.035         | MasterServerEndpoint: received shard address (91.230.61.170:3802)
20:35:31.035         | MasterServerEndpoint: received chat server address (91.230.61.100:3815)
20:35:31.035         | disconnected from masterServer with reason 0
20:35:31.035         | Disconnecting from load balancer
20:35:34.185         | MasterServerEndpoint: connected to shard 91.230.61.170:3802, awaiting auth request…
20:35:37.699         | NetChannel: remote sent disconnect reason 36, closing ‘91.230.61.170:3802’
20:35:37.699         | disconnected from masterServer with reason 36
20:35:37.699         | Closed connection with masterServer addr 91.230.61.170:3802, reason 36
20:35:57.896         | GameApp shutdown
20:35:58.131 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_fb_ico”, type: “TEXTURE”)
20:35:58.131 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_vk_ico”, type: “TEXTURE”)
20:35:58.143 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_0”, type: “TEXTURE”)
20:35:58.144 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_1”, type: “TEXTURE”)
20:35:58.145 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “KEY_HOME_short”, type: “STRING”)
20:35:58.145 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “KEY_SCROLL_short”, type: “STRING”)

— Date: 2015-05-06 (Wed May 2015) Mitteleuropäische Sommerzeit UTC+01:00

20:36:19.583         | //////////////////////////////////////////////////////////////////////////////
20:36:19.583         | //
20:36:19.583         | // Build: StarConflict 1.1.3.70032 (Apr 29 2015 08:44:43)
20:36:19.584         | //
20:36:19.584         | //////////////////////////////////////////////////////////////////////////////
20:36:19.584         |
20:36:19.697         | Steam initialized appId 212070, userSteamID 1|1|4e00fc, userName ‘Lt._Keller’
20:36:22.789         | Try to setup resolution 1920x1080 1920x1080 2
20:36:23.064         | Client language: GERMAN
20:36:23.121         | Number of audio devices: 4
20:36:23.121         | Audio device 0: Lautsprecher (Logitech G930 Headset)
20:36:23.121         |    Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:36:23.121         |    Speaker mode: 7POINT1
20:36:23.121         | Audio device 1: Line 1 (Virtual Audio Cable)
20:36:23.121         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:36:23.121         |    Speaker mode: STEREO
20:36:23.121         | Audio device 2: Lautsprecher (Realtek High Definition Audio)
20:36:23.122         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:36:23.122         |    Speaker mode: STEREO
20:36:23.122         | Audio device 3: Realtek Digital Output (Realtek High Definition Audio)
20:36:23.122         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
20:36:23.122         |    Speaker mode: STEREO
20:36:23.122         | Number of recording audio devices: 3
20:36:23.122         | Recording audio device 0: Mikrofon (Logitech G930 Headset)
20:36:23.122         | Recording audio device 1: FrontMic (Realtek High Definition Audio)
20:36:23.122         | Recording audio device 2: Line 1 (Virtual Audio Cable)
20:36:23.122         | Speaker mode: 7POINT1
20:36:23.481 WARNING| ^1UiResourceManager::LoadStrings(): empty string “matchMaking_rang_value” for default language
20:36:24.592         | DIntit device 0x87F9E8AC; guid {643B5960-B2EA-11E4-8003444553540000}, product {C215046D-0000-0000-0000504944564944}, name ‘Logitech Extreme 3D’
20:36:24.970         | Environment setting ‘default’ loaded
20:36:24.981         | Entity Defs hash 3C4AC39F. calculated in 1.17 ms
20:36:26.017         | BnRandCaller succeeded
20:36:26.028         | ReplayManager: stopping activity due to map change

Thats my last try log:

— Date: 2015-05-06 (Wed May 2015) Mitteleuropäische Sommerzeit UTC+01:00

22:53:15.450         | //////////////////////////////////////////////////////////////////////////////
22:53:15.450         | //
22:53:15.450         | // Build: StarConflict 1.1.3.70032 (Apr 29 2015 08:44:43)
22:53:15.450         | // params: -autoconfig
22:53:15.450         | //
22:53:15.450         | //////////////////////////////////////////////////////////////////////////////
22:53:15.450         |
22:53:15.557         | Steam initialized appId 212070, userSteamID 1|1|4e00fc, userName ‘Lt._Keller’
22:53:18.663         | Try to setup resolution 1920x1080 1920x1080 2
22:53:18.921         | Client language: GERMAN
22:53:18.988         | Number of audio devices: 4
22:53:18.988         | Audio device 0: Lautsprecher (Logitech G930 Headset)
22:53:18.989         |    Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:53:18.989         |    Speaker mode: 7POINT1
22:53:18.989         | Audio device 1: Line 1 (Virtual Audio Cable)
22:53:18.989         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:53:18.989         |    Speaker mode: STEREO
22:53:18.989         | Audio device 2: Lautsprecher (Realtek High Definition Audio)
22:53:18.989         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:53:18.989         |    Speaker mode: STEREO
22:53:18.989         | Audio device 3: Realtek Digital Output (Realtek High Definition Audio)
22:53:18.990         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:53:18.990         |    Speaker mode: STEREO
22:53:18.990         | Number of recording audio devices: 3
22:53:18.990         | Recording audio device 0: Mikrofon (Logitech G930 Headset)
22:53:18.990         | Recording audio device 1: FrontMic (Realtek High Definition Audio)
22:53:18.990         | Recording audio device 2: Line 1 (Virtual Audio Cable)
22:53:18.990         | Speaker mode: 7POINT1
22:53:19.351 WARNING| ^1UiResourceManager::LoadStrings(): empty string “matchMaking_rang_value” for default language
22:53:20.654         | DIntit device 0x87F9E8AC; guid {643B5960-B2EA-11E4-8003444553540000}, product {C215046D-0000-0000-0000504944564944}, name ‘Logitech Extreme 3D’
22:53:21.050         | Environment setting ‘default’ loaded
22:53:21.060         | Entity Defs hash 3C4AC39F. calculated in 1.29 ms
22:53:22.105         | BnRandCaller succeeded
22:53:22.184         | ReplayManager: stopping activity due to map change
22:53:22.228         | ====== starting level: ‘levels/mainmenu/mainmenu’ ======
22:53:22.338         | Environment setting ‘mainmenu’ loaded

see the log
watch attach files
node2.star-conflict.com cant tracert!? my the problem?

10?

what i try

delete the game and reinstall it
open the game with the exe in the local game folder -> that works
login with the War Thunder Account (Gijian account) -> that works too

Hope some one can help me

[DxDiag.txt](< base_url >/applications/core/interface/file/attachment.php?id=9223)

1861406 · May 7, 2015, 5:10pm

So … today i can start the game via steam. No problem! :fed001:
What i now have see. If you start the game you get the loading logo in the left corner. After a second in the right corner coming up the popup from steam, that i can use Steam GUI ingame with the key STRG+SHIFT…
Thats normal on steam games.
But this is the moment, when the Game crashed yesterday i think.
Yesterday i turn this option off in the Steam Game settings. But with no effect.

Maybe a point to beginn the search of the problem.

9637827 · May 7, 2015, 6:45pm

So … today i can start the game via steam. No problem! :fed001:

What i now have see. If you start the game you get the loading logo in the left corner. After a second in the right corner coming up the popup from steam, that i can use Steam GUI ingame with the key STRG+SHIFT…

Thats normal on steam games.

But this is the moment, when the Game crashed yesterday i think.

Yesterday i turn this option off in the Steam Game settings. But with no effect.

Maybe a point to beginn the search of the problem.

That would be Steam Overlay, you can try and disable it for Star Conflict and check if it solve your problem by following this solution

Random crashes? Try disabling the Steam Overlay

If you are still experiencing random crashes, please try to turn off the Steam Overlay as this can cause random crashes. This is how:

Click on Steam and click on the “Settings” button. Click on the “In-Game Settings” tab.
Uncheck the box next to “Enable Steam Community In-Game” and click OK.
Disable the Steam Overlay on specific games only by right-clicking on the game title, click on “Properties” and uncheck “Enable Steam Community In-Game” in the “General” tab.

1861406 · May 17, 2015, 9:42pm

hey guys

this evening i try to start the Game again in Steam at my gaming PC.
I got the same problem when i start the game via Steam.

Now i try your tipps to dissable the Steam Community in Game.

Unfortunalety it doesnt works.

What have i do before…

Today i was online at 12 o’glock with my Notebook to claim the day bonus

6 hours later i try to start the game on my PC but i get the same Problem like the last days…

Here are the crash dump report:

--- Date: 2015-05-17 (Sun May 2015) Mitteleuropäische Sommerzeit UTC+01:00

23:39:49.483 | //////////////////////////////////////////////////////////////////////////////
23:39:49.483 | //
23:39:49.483 | // Build: StarConflict 1.1.3.70032 (Apr 29 2015 08:44:43)
23:39:49.483 | // params: -autoconfig
23:39:49.483 | //
23:39:49.483 | //////////////////////////////////////////////////////////////////////////////
23:39:49.483 | 
23:39:49.615 | Steam initialized appId 212070, userSteamID 1|1|4e00fc, userName 'Lt._Keller'
23:39:52.783 | Try to setup resolution 1920x1080 1920x1080 2
23:39:53.055 | Client language: GERMAN
23:39:53.114 | Number of audio devices: 4
23:39:53.114 | Audio device 0: Lautsprecher (Logitech G930 Headset)
23:39:53.115 | Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
23:39:53.115 | Speaker mode: 7POINT1
23:39:53.115 | Audio device 1: Line 1 (Virtual Audio Cable)
23:39:53.115 | Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
23:39:53.115 | Speaker mode: STEREO
23:39:53.115 | Audio device 2: Lautsprecher (Realtek High Definition Audio)
23:39:53.115 | Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
23:39:53.115 | Speaker mode: STEREO
23:39:53.115 | Audio device 3: Realtek Digital Output (Realtek High Definition Audio)
23:39:53.115 | Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
23:39:53.115 | Speaker mode: STEREO
23:39:53.115 | Number of recording audio devices: 3
23:39:53.115 | Recording audio device 0: Mikrofon (Logitech G930 Headset)
23:39:53.115 | Recording audio device 1: FrontMic (Realtek High Definition Audio)
23:39:53.115 | Recording audio device 2: Line 1 (Virtual Audio Cable)
23:39:53.115 | Speaker mode: 7POINT1
23:39:53.489 WARNING| ^1UiResourceManager::LoadStrings(): empty string "matchMaking_rang_value" for default language

I try to repair the game via Steam but with no success.

Running the game without Steam it works perfect!

:fed001: over and out

1861406 · May 17, 2015, 9:55pm

OK

now after a Reboot of the PC all works fine! :fed014:

sorry for the post

:fed_cool: over and out