Premium Licence not Working

Sorry about my English.

I bought a premium license on 22/11. And I’m not getting 50% credit.
Just the two looting. See the screenshot.

Before the renovation, everything was normal. I received 500 000 credit, And now I get 300 000.

What is happening?

screenshot-161123-015337.jpg.6b60ad3a47061140b2aa13aa865c8d9c.jpg

Logs needed

read this please

 

How many days of premium licence did you purchase? Note that they do have an expiry and it is based on real days, not “in game” days.

Terrible! We re being cheated! Someone do something!!!

Hello,

Here are the log files.

logs.rar

3 hours ago, RennieAshII said:

Quantos dias de licença prêmio que você compra? Note-se que eles têm uma validade e baseia-se em dias de reais, e não “em jogo” dias.

3 days, But I renewed for more 3 days. However, my licence premium this active, but I not received 50% de credit.

6 hours ago, Skula1975 said:

Logs needed

read this please

 

OK. Here.

Chat log, Combat log , Game log, Game.net

 

 

logs.rar

17 hours ago, SHOCK_ said:

Chat log, Combat log , Game log, Game.net

It’s a logs from august …

— Date: 2016-08-22 (Mon Aug 2016) Hora oficial do Brasil UTC-03:00