[P] Connection lost: Reason: The client is unable to connect

3139512 · April 5, 2013, 10:29am

Hi there, first up thanks for fixing the OSX 10.6.x bugs so now the game launches! : )

I can’t seem to get past the matchfinder though, it comes up with the message in the subject and then leaves the ship locked until the match ends.

I looked at the network port settings on the firewall - nothing is blocked outgoing, does there need to be port forwarding set up for incoming ports at all? There’s no indication on the forum post whether these are outgoing or incoming.

I checked my net connection and there’s nothing up with it (30Mbit down, 2Mbit up).

Application logs as follows, thanks!

--- Date: 2013-04-05 (Fri Apr 2013)


11:18:32.724        | //////////////////////////////////////////////////////////////////////////////
11:18:32.724        | //
11:18:32.724        | // Build: StarConflict 0.7.12.28179 (Mac OS X) (Apr  4 2013 19:12:11)
11:18:32.724        | // params: "-psn_0_938213"
11:18:32.724        | //
11:18:32.724        | //////////////////////////////////////////////////////////////////////////////
11:18:32.724        | 
11:18:33.731        | Steam initialized appId 212070, userSteamID 1|1|a6de7, userName '[133tb1x]-Exodus'
11:18:33.731        | Preloaded 1 SStrings
11:18:33.862        | reset d3d device
11:18:34.078        | Number of audio devices: 2
11:18:34.078        | Audio device 0: Built-in Output
11:18:34.078        | Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
11:18:34.078        | Speaker mode: STEREO
11:18:34.078        | Audio device 1: Logitech USB Headset
11:18:34.078        | Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT 
11:18:34.078        | Speaker mode: STEREO
11:18:34.078        | Speaker mode: STEREO
11:18:37.814 WARNING| ^1UiResourceManager: error while executing script( fileName=ui/scripts/windows/mailwnd.lua, error=could not read file 'ui/scripts/windows/mailwnd.lua')
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_Choice_BtnLeft"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_Choice_BtnRight"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Attachments_ArrowBtn"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Btn"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_LetterContent_Attachments_SlotWnd"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.832 WARNING| ^1UiManager::CreateUiObjFromScript - cannot create an ui obj from table "UI.Mail_Letters_SlotWnd"
11:18:37.832 WARNING| ^1UiResourceManager::LoadUiObjects - cannot create UiObj (file: ui/prototypes/common_prototypes.txt)
11:18:37.989 WARNING| ^1UiManager - fail to init


11:18:38.410        | Entity Defs hash 13CF4A6B. calculated in 0.77 sec
11:18:39.148        | ====== starting level: 'levels/mainmenu/mainmenu'  ======
11:18:39.888        | MasterServer_RequestServerStatus
11:18:39.889        | MasterServer_RequestServerVersion
11:18:39.889        | MasterServer_CheckSteamIDLinked
11:18:39.890        | MasterServer_RequestNewsFeed
11:18:39.890        | MasterServer_RequestServerAddresess
11:18:39.904        | ====== level started:  'levels/mainmenu/mainmenu' success ======
11:18:40.297 WARNING| frame 95 gameGlobals.frameTimeReal is too large (0.171590)
11:18:40.353 WARNING| frame 96 gameGlobals.frameTimeReal is too large (0.275083)
11:18:40.498        | MasterServer_OnServerStatus: status code 0, server status 1
11:18:40.498        | MasterServer_OnServerVersion: status code 0, version 0.7.12.28179, my version is 0.7.12.28179
11:18:40.498        | MasterServer_OnSteamCheck: status code 0, linked: true
11:18:40.499        | MasterServer_OnNewsFeed: status code 0
11:18:40.500        | MasterServer_OnServerAddresess: status code 0
11:18:41.992        | MasterServerEndpoint: connecting to load balancer at 91.230.60.102:3801 [0]...
11:18:42.067        | MasterServerEndpoint: connected to load balancer 91.230.60.102:3801, awaiting shard address...
11:18:42.144        | Applying LB cvars...
11:18:42.144        | MasterServerEndpoint: received shard address ( 91.230.61.240:3802 )
11:18:42.144        | MasterServerEndpoint: received chat server address ( 91.230.61.172:3815 )
11:18:42.144        | Disconnecting from load balancer
11:18:42.221        | MasterServerEndpoint: connected to shard 91.230.61.240:3802, awaiting auth request...
11:18:43.773        | MasterServerEndpoint: Successfully login to masterServer 91.230.61.240:3802, uid 0004B9D6
11:18:43.876        | StoreSvc: received store hash, its baea056b
11:18:43.876        | StoreSvc: loading store cache
11:18:43.876        | StoreSvc: cache signature matches, loading the store from cache
11:18:43.881        | Total game store size : 223.69434 Kb
11:18:43.881        | StoreSvc: loading took 4.8 ms
11:18:43.953        | Player doesn't chose his faction yet
11:18:44.466 WARNING| script (ui\scripts\windows\baselistwnd.lua@154): UI.BaseListWnd:SelectRecord()[ERROR]: invalid recordIdx: 1 (wnd "UI.Chat_Bookmark_List_FULL")
11:18:44.500 WARNING| m_bufferizedUICalls delivery took 37.0 ms
11:18:44.500 WARNING| script (ui\scripts\work\gameobjects\chat.lua@879): GameChat_Join: #general_ENGLISH
11:18:44.646 WARNING| frame 235 gameGlobals.frameTimeReal is too large (0.591423)
11:18:44.692 WARNING| frame 236 gameGlobals.frameTimeReal is too large (0.102409)
11:18:46.006 WARNING| ^1Effect 'gameplay_select_sub_btn' has no animation 'disable'
11:18:48.141        | MasterServerEndpoint: enter matchmaking queue with mmvalue 11
11:18:48.479 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'couple', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:18:59.683 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'hehe maybe a few more than a couple', from 'Phyreztorm'[221892] to channel '#general_ENGLISH'
11:19:00.743 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'a ******?', from 'DeathMuffin'[301863] to channel '#general_ENGLISH'
11:19:01.172 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message '6 kills in all I think', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:19:04.147 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'srsly...this is strange', from 'Ohgr'[268716] to channel '#general_ENGLISH'
11:19:05.246 WARNING| MasterServerEndpoint: leave matchmaking queue ( but will join the game soon )
11:19:07.538 WARNING| m_bufferizedUICalls delivery took 8.8 ms
11:19:08.505        | MasterServerSession: connect to dedicated server, session 1114039, at addr 91.230.61.240|35014
11:19:08.516        | client: start connecting to 91.230.61.240|35014...
11:19:08.758        | client: connected to 91.230.61.240|35014, setting up session...
11:19:08.800 WARNING| client: packet loss last second 36.6%
11:19:08.970 WARNING| client: packet loss last second 53.6%
11:19:09.139 WARNING| client: packet loss last second 63.4%
11:19:09.309 WARNING| client: packet loss last second 69.8%
11:19:09.479 WARNING| client: packet loss last second 74.2%
11:19:09.690 WARNING| client: packet loss last second 83.4%
11:19:09.775 WARNING| client: packet loss last second 82.3%
11:19:09.817 WARNING| client: packet loss last second 98.4%
11:19:09.987 WARNING| client: packet loss last second 98.7%
11:19:10.029 WARNING| client: packet loss last second 98.4%
11:19:10.156 WARNING| client: packet loss last second 98.7%
11:19:10.241 WARNING| client: packet loss last second 98.4%
11:19:10.325 WARNING| client: packet loss last second 98.7%
11:19:10.410 WARNING| client: packet loss last second 98.4%
11:19:10.494 WARNING| client: packet loss last second 98.7%
11:19:10.537 WARNING| client: packet loss last second 98.4%
11:19:10.663 WARNING| client: packet loss last second 98.7%
11:19:10.706 WARNING| client: packet loss last second 98.4%
11:19:10.748 WARNING| client: packet loss last second 96.9%
11:19:10.833 WARNING| client: packet loss last second 98.4%
11:19:11.002 WARNING| client: packet loss last second 98.7%
11:19:11.044 WARNING| client: packet loss last second 98.4%
11:19:11.171 WARNING| client: packet loss last second 98.7%
11:19:11.255 WARNING| client: packet loss last second 98.4%
11:19:11.509 WARNING| client: packet loss last second 98.7%
11:19:11.552 WARNING| client: packet loss last second 98.4%
11:19:11.679 WARNING| client: packet loss last second 98.7%
11:19:11.721 WARNING| client: packet loss last second 98.4%
11:19:11.764 WARNING| client: packet loss last second 96.9%
11:19:11.806 WARNING| client: packet loss last second 97.3%
11:19:11.848 WARNING| client: packet loss last second 98.4%
11:19:12.018 WARNING| client: packet loss last second 98.7%
11:19:12.060 WARNING| client: packet loss last second 98.4%
11:19:12.187 WARNING| client: packet loss last second 98.7%
11:19:12.229 WARNING| client: packet loss last second 98.4%
11:19:12.525 WARNING| client: packet loss last second 98.7%
11:19:12.567 WARNING| client: packet loss last second 98.4%
11:19:12.694 WARNING| client: packet loss last second 98.7%
11:19:12.736 WARNING| client: packet loss last second 98.4%
11:19:12.778 WARNING| client: packet loss last second 96.9%
11:19:12.820 WARNING| client: packet loss last second 97.3%
11:19:12.862 WARNING| client: packet loss last second 98.4%
11:19:12.990 WARNING| client: packet loss last second 98.7%
11:19:13.074 WARNING| client: packet loss last second 98.4%
11:19:13.159 WARNING| client: packet loss last second 98.7%
11:19:13.243 WARNING| client: packet loss last second 98.4%
11:19:13.328 WARNING| client: packet loss last second 98.7%
11:19:13.370 WARNING| client: packet loss last second 98.4%
11:19:13.497 WARNING| client: packet loss last second 98.7%
11:19:13.582 WARNING| client: packet loss last second 98.4%
11:19:13.666 WARNING| client: packet loss last second 98.7%
11:19:13.751 WARNING| client: packet loss last second 98.4%
11:19:13.793 WARNING| client: packet loss last second 96.9%
11:19:13.835 WARNING| client: packet loss last second 97.3%
11:19:13.878 WARNING| client: packet loss last second 98.4%
11:19:14.004 WARNING| client: packet loss last second 98.7%
11:19:14.089 WARNING| client: packet loss last second 98.4%
11:19:14.343 WARNING| client: packet loss last second 98.7%
11:19:14.385 WARNING| client: packet loss last second 98.4%
11:19:14.514 WARNING| client: packet loss last second 98.7%
11:19:14.556 WARNING| client: packet loss last second 98.4%
11:19:14.683 WARNING| client: packet loss last second 98.7%
11:19:14.768 WARNING| client: packet loss last second 98.4%
11:19:14.852 WARNING| client: packet loss last second 98.7%
11:19:14.894 WARNING| client: packet loss last second 98.4%
11:19:15.022 WARNING| client: packet loss last second 98.7%
11:19:15.064 WARNING| client: packet loss last second 98.4%
11:19:15.360 WARNING| client: packet loss last second 98.7%
11:19:15.360 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'lolakd', from 'FVCKER'[286502] to channel '#general_ENGLISH'
11:19:15.402 WARNING| client: packet loss last second 98.4%
11:19:15.529 WARNING| client: packet loss last second 98.7%
11:19:15.572 WARNING| client: packet loss last second 98.4%
11:19:15.698 WARNING| client: packet loss last second 98.7%
11:19:15.783 WARNING| client: packet loss last second 98.4%
11:19:15.868 WARNING| client: packet loss last second 98.7%
11:19:15.910 WARNING| client: packet loss last second 98.4%
11:19:16.037 WARNING| client: packet loss last second 98.7%
11:19:16.079 WARNING| client: packet loss last second 98.4%
11:19:16.375 WARNING| client: packet loss last second 98.7%
11:19:16.417 WARNING| client: packet loss last second 98.4%
11:19:16.501 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'ok', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:16.544 WARNING| client: packet loss last second 98.7%
11:19:16.586 WARNING| client: packet loss last second 98.4%
11:19:16.840 WARNING| client: packet loss last second 98.7%
11:19:16.924 WARNING| client: packet loss last second 98.4%
11:19:17.009 WARNING| client: packet loss last second 98.7%
11:19:17.093 WARNING| client: packet loss last second 98.4%
11:19:17.178 WARNING| client: packet loss last second 98.7%
11:19:17.305 WARNING| client: packet loss last second 98.4%
11:19:17.347 WARNING| client: packet loss last second 98.7%
11:19:17.390 WARNING| client: packet loss last second 98.4%
11:19:17.517 WARNING| client: packet loss last second 98.7%
11:19:17.601 WARNING| client: packet loss last second 98.4%
11:19:17.686 WARNING| client: packet loss last second 98.7%
11:19:17.917 WARNING| client: packet loss last second 98.4%
11:19:18.183 WARNING| client: packet loss last second 98.7%
11:19:18.233 WARNING| client: packet loss last second 98.4%
11:19:18.400 WARNING| client: packet loss last second 98.7%
11:19:18.450 WARNING| client: packet loss last second 98.4%
11:19:18.550 WARNING| client: packet loss last second 98.7%
11:19:18.667 WARNING| client: packet loss last second 98.4%
11:19:18.667 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'then 14 a ******', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:19:18.867 WARNING| client: packet loss last second 98.7%
11:19:18.917 WARNING| client: packet loss last second 98.4%
11:19:19.067 WARNING| client: packet loss last second 98.7%
11:19:19.117 WARNING| client: packet loss last second 98.4%
11:19:19.584 WARNING| client: packet loss last second 98.7%
11:19:19.651 WARNING| client: packet loss last second 98.4%
11:19:19.801 WARNING| client: packet loss last second 96.9%
11:19:19.911 WARNING| client: packet loss last second 98.4%
11:19:20.010 WARNING| frame 1055 gameGlobals.frameTimeReal is too large (0.109367)
11:19:20.094 WARNING| client: packet loss last second 98.7%
11:19:20.152 WARNING| client: packet loss last second 98.4%
11:19:20.746 WARNING| client: packet loss last second 98.7%
11:19:20.803 WARNING| client: packet loss last second 97.3%
11:19:20.845 WARNING| client: packet loss last second 98.4%
11:19:21.100 WARNING| client: packet loss last second 98.7%
11:19:21.153 WARNING| client: packet loss last second 98.4%
11:19:21.280 WARNING| client: packet loss last second 98.7%
11:19:21.323 WARNING| client: packet loss last second 98.4%
11:19:21.621 WARNING| client: packet loss last second 98.7%
11:19:21.663 WARNING| client: packet loss last second 98.4%
11:19:21.805 WARNING| client: packet loss last second 97.3%
11:19:21.847 WARNING| client: packet loss last second 98.4%
11:19:21.932 WARNING| client: packet loss last second 98.1%
11:19:21.974 WARNING| client: packet loss last second 98.4%
11:19:22.292 WARNING| client: packet loss last second 98.7%
11:19:22.337 WARNING| client: packet loss last second 98.4%
11:19:22.464 WARNING| client: packet loss last second 98.7%
11:19:22.563 WARNING| client: packet loss last second 98.4%
11:19:22.606 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'ok', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:22.824 WARNING| client: packet loss last second 97.3%
11:19:22.866 WARNING| client: packet loss last second 98.4%
11:19:22.993 WARNING| client: packet loss last second 98.7%
11:19:23.081 WARNING| client: packet loss last second 98.4%
11:19:23.139 WARNING| client: packet loss last second 98.1%
11:19:23.231 WARNING| client: packet loss last second 98.4%
11:19:23.331 WARNING| client: packet loss last second 98.7%
11:19:23.389 WARNING| client: packet loss last second 98.4%
11:19:23.522 WARNING| client: packet loss last second 98.7%
11:19:23.589 WARNING| client: couldn't connect by timeout (frameTimeReal = 0.066960)
11:19:23.589        | client: connection closed
11:19:23.589        | Network stats (bytes per second): avg pushed 0, max pushed 0, avg sent 540, max sent 724, avg received 37, max received 74
11:19:23.767 WARNING| frame 1132 gameGlobals.frameTimeReal is too large (0.125851)
11:19:25.692 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'ok', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:26.793 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'ok', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:28.145 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'ok', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:32.600 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'why the hell am i playing with people having t3 ships', from 'm4r3x'[302445] to channel '#general_ENGLISH'
11:19:34.454 WARNING| frame 1335 gameGlobals.frameTimeReal is too large (0.114286)
11:19:34.598 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'when im t1', from 'm4r3x'[302445] to channel '#general_ENGLISH'
11:19:34.889 WARNING| frame 1341 gameGlobals.frameTimeReal is too large (0.114759)
11:19:35.105 WARNING| frame 1344 gameGlobals.frameTimeReal is too large (0.114524)
11:19:35.555 WARNING| frame 1350 gameGlobals.frameTimeReal is too large (0.113043)
11:19:36.638 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'out of 4 games', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:19:43.678 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'wins', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:19:45.427 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'idk m4r3x', from 'archer52879'[309891] to channel '#general_ENGLISH'
11:19:47.561 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'all of em', from 'DireWolf'[230059] to channel '#general_ENGLISH'
11:19:47.930 WARNING| script (ui\scripts\work\gameobjects\chat.lua@53): UI.Chat:AddMessage() [INFO]: added message 'i hate the loot thoguh', from 'Havendancer'[237682] to channel '#general_ENGLISH'
11:19:48.942        | GameApp shutdown
11:19:48.942 WARNING| script (ui\scripts\work\gameobjects\chat.lua@906): UI.Chat:Disconnect()
11:19:48.942        | Closed connection with masterServer addr 91.230.61.240:3802, reason 41

3139512 · April 7, 2013, 3:59pm

I’ve disabled all firewalls and forwarded all the ports just in case and there’s no difference to the problem.

Speedtest and Pingtest check out fine, no packetloss or bandwidth problems (30Mbit down, 2Mbit Up).

As there’s no connection tester for Mac I have done a bit of my own research. The client is behind a normal home router.

Ping times to the game server from the log below is nice and stable, no packet loss so I don’t know what the packet loss warning in the logfile is referring to.

PING 91.230.61.172 (91.230.61.172): 56 data bytes

64 bytes from 91.230.61.172: icmp_seq=0 ttl=119 time=70.170 ms

64 bytes from 91.230.61.172: icmp_seq=1 ttl=119 time=67.153 ms

64 bytes from 91.230.61.172: icmp_seq=2 ttl=119 time=68.408 ms

64 bytes from 91.230.61.172: icmp_seq=3 ttl=119 time=66.239 ms

64 bytes from 91.230.61.172: icmp_seq=4 ttl=119 time=69.623 ms

64 bytes from 91.230.61.172: icmp_seq=5 ttl=119 time=59.135 ms

64 bytes from 91.230.61.172: icmp_seq=6 ttl=119 time=58.534 ms

64 bytes from 91.230.61.172: icmp_seq=7 ttl=119 time=57.307 ms

64 bytes from 91.230.61.172: icmp_seq=8 ttl=119 time=67.548 ms

64 bytes from 91.230.61.172: icmp_seq=9 ttl=119 time=68.564 ms

Traceroute gets about as far as your ISP, and looks OK too:

traceroute to 91.230.61.240 (91.230.61.240), 64 hops max, 52 byte packets

1 cpc10-hari12-2-0-gw.hari.cable.virginmedia.com (94.175.4.1) 16.119 ms 16.958 ms 16.575 ms

2 hari-core-2a-ae6-614.network.virginmedia.net (81.96.17.69) 59.562 ms 13.189 ms 28.821 ms

3 hari-core-2b-ae1-0.network.virginmedia.net (81.96.16.210) 10.670 ms 16.733 ms 15.203 ms

4 popl-bb-1b-ae8-0.network.virginmedia.net (81.96.16.205) 13.786 ms 16.004 ms 15.913 ms

5 popl-tmr-1-ae4-0.network.virginmedia.net (213.105.159.2) 27.709 ms 19.455 ms 42.843 ms

6 amst-ic-1-as0-0.network.virginmedia.net (213.105.175.6) 21.048 ms 19.575 ms 20.736 ms

7 ams-ix.run.net (195.69.145.75) 41.941 ms 30.501 ms 20.007 ms

8 tele-1-gw.sth.runnet.ru (194.85.40.242) 231.077 ms 244.449 ms 229.745 ms

9 kt12-1-gw.spb.runnet.ru (194.85.40.141) 56.084 ms 57.895 ms 56.371 ms

10 pirix.spb.runnet.ru (194.190.255.18) 55.903 ms 57.891 ms 54.369 ms

3139512 · April 8, 2013, 9:36am

Right, so I fixed the other bug I was having with the game not showing on the laptop screen and can now test out the client on a different network.

I took it to a net cafe and hey presto problem goes away… so looks like there is something up with either my ISP or my home network. I will keep investigating… but can anyone please tell me i the ports mentioned on the ‘Required ports’ pages are outgoing, incoming or both?

3139512 · April 8, 2013, 9:03pm

The plot thickens: I have narrowed the problem down to the choice between wired and wireless ethernet. No firewall interaction here. So:

if the internet is hooked up via wired ethernet, I get this packet loss - timeout problem.
if the internet is hooked up via a wireless adapter, problem goes away.

I have verified this is not something to do with one particular router by trying it out on various different routers in the house, same results each time.

So, the problem is either a bug in the game, or a fault in my wired ethernet card or driver that is affecting Star Conflict in this manner.

Being as I’ve never seen this before playing Star Conflict - are there any Mac OS people out there that can confirm this behaviour?

Or better yet, any devs out there? at all? *tumbleweeds*

3238174 · April 9, 2013, 9:25am

I have the same problem on Mac, but.

My work WIFI network connects 100% times, while my home WIFI network connects only 10% time with the same error (i havent tried wired connection, since i dont own thunderbolt -> ethernet adapter :)wt ) .

My home router is ASUS RT-N16 (pretty powerfull one) with 40 Mb/s connection (my bittorrent client goes up to 8Mb/s over Wifi for download) and i have never experienced any connection issues at home network with other online games, so im pretty stuck with identifying the source…

Have you came up with any solution on this issue?

4750835 · April 18, 2013, 11:24pm

I have the same issues on windows. I never had any problems with online games, but when i try and find a battle i get the same message. I’m on a wired connection through a router. I tried port forwarding some ports that i found on the forum ( 80,443,27022,8090,6881,27032-27042,5222,3478-3480,7800-7802 ) but nothing changed. I will try and bypass the router and connect directly, if that work it means there are other ports not on the list that might be needed to be forwarded. I was really looking forward to playing the game but could only complete the tutorial :(.

4750835 · April 19, 2013, 1:07am

Bypassing the router worked. It must be some port forwarding issues… Maybe i’ll find a more comprehensive post with all the ports that the game uses .

3139512 · April 19, 2013, 1:40pm

The ports required are listed here: [http://forum.star-conflict.com/index.php?/topic/18457-required-ports/](< base_url >/index.php?/topic/18457-required-ports/)

These are _outgoing only _so there’s no port forwarding required. I’ve yet to come up with how to get around this particular issue.

4750835 · April 21, 2013, 1:04am

Found them after i posted that … and forwarded the correct ports but didn’t help… I find it very weird that if i stick my internet cable in my pc it works but if I go through the rooter it doesn’t :(.

4750835 · April 21, 2013, 1:29pm

Didn’t want to start a new topic with the same name so here is my Connection lost: Reason: The client is unable to connect.

Charactername :- NotSure
What did you expect to see: - To connect to a pve/pvp game.

What happened: - I got an error message saying “Connection lost: Reason: The client is unable to connect.”
What was your last action: - I launched and waited to connect to a pve/pvp game.
Is the bug reproduceable, if yes please describe how to reproduce the bug: - It isn’t 100% reproduceable as from time to time i can connect to a game, but the success rate is like 15 % at most. But most of the time i get a error when i try and launch a pve/pvp.
Please attach at least one screenshot or make a little video of the issue: -

wFBkTeb.jpg?1
Attach the game logs from the session to your post as .“txt”(Only the logs from the session where the bug occured. The logs are located on

My Documents/My Games/Star Conflict/logs):

For launcher related problems please also attach the .txt files located in your Gamefolder -> “.launcher_log”

What are your system specs: -

Operating system: Windows 8 64-bit

Processor: E5400 Dual-Core 2.7GHz

Ram: 2Gb

Video: GeForce 210 - 1Gb

What internet connection do you have: - A 50mbps (tops at about 5.3 Mb/s download) behind a rooter

Additional information: When i play connecting to the internet directly from my computer and not through the rooter i dont have any connection problems, only when i use the rooter i get the connection error thing.

Game was instaled using steam, but has the same problem if i dont start it through steam.

In the game logs i was able after 2-3 tries to reconnect to the game but got stuck on loading and after a time i was sent back to login screen with an error, after reloging i was stuck in the same error again.

Contest log :

— Date: 2013-04-19 (Fri Apr 2013)

19:56:40.614 | //////////////////////////////////////////////////////////

19:56:40.614 | //

19:56:40.614 | // Connection Tester 0.7.13.28836 (Apr 15 2013 18:29:59)

19:56:40.614 | //

19:56:40.614 | //////////////////////////////////////////////////////////

19:56:40.614 |

19:56:40.615 | Preloaded 1 SStrings

19:56:40.617 CONSOLE| executing ‘connection_tester.cfg’

19:56:40.618 | There are total of 4 hosts to check

19:56:40.618 | ConnectionTester: new state ‘CTS_INITIALIZED’

19:56:40.618 | ConnectionTester: new state ‘CTS_RESOLVING’

19:56:40.622 | Resolving ‘localhost’ …

19:56:40.634 | ‘localhost’ is 127.0.0.1

19:56:40.634 | Resolving ‘main.star-conflict.com’ …

19:56:40.635 | ‘main.star-conflict.com’ is 91.230.60.102

19:56:40.635 | Resolving ‘node2.star-conflict.com’ …

19:56:40.635 | ‘node2.star-conflict.com’ is 91.230.60.100

19:56:40.635 | Resolving ‘web.star-conflict.com’ …

19:56:40.636 | ‘web.star-conflict.com’ is 91.230.60.104

19:56:40.636 | ConnectionTester: new state ‘CTS_PINGING’

19:56:40.636 ERROR| Pinger: Failed to create ICPM socket (err: 10013)

19:56:44.425 | Caught application terminal signal 21

19:56:44.433 | ConnectionTester::Shutdown

Contest log using contest with run as admin attached as txt cause its a bit long. but doesn’t get any errors and the pings are ok.

[game.net.txt](< base_url >/applications/core/interface/file/attachment.php?id=5803)

[game.txt](< base_url >/applications/core/interface/file/attachment.php?id=5804)

[conntest.txt](< base_url >/applications/core/interface/file/attachment.php?id=5805)

636302 · April 21, 2013, 2:33pm

please make sure port 35011 and 3802 are open.

List of ports required for the game:
TCP 80, 443, 3800-3815
UDP 35000-36000

for all other ppl please attach the game.log and the game.net.log as “.txt” otherwise we cant help you.

4750835 · April 21, 2013, 7:10pm

I port forwarded those ports (TCP 80, 443, 3800-3815 UDP 35000-36000) but i dont know how to check if they are open 100%. I’ll try and do some more testing when my rooter isn’t busy. I really hope I can fix this cause i would really like to play …

Edit: Tried making my computer DMZ (Demilitarized Zone) and still no change … weirder and weirder…

3139512 · April 23, 2013, 1:59pm

NotSure3: this isn’t a port forwarding issue, there’s no port forwarding requirements for this game. Port forwarding allows hosts from the grubby unwashed internet to connect in through your home router to your desktop machine.

What it needs is outgoing connectivity - so, your router is blocking outgoing connections from your PC to the internet.

This guy here highlights your problem:

19:56:40.636 ERROR| Pinger: Failed to create ICPM socket (err: 10013)

So, StarConflict not able to phone home to the game servers due to firewall restrictions on the router.

This is why when you connect your desktop directly to the internet it works - your router is taken out of the picture and StarConflict can connect out OK.

Putting your desktop in the DMZ would likely only make it worse, these are usually configured as untrusted sections of your network with more restrictions.

You need to find whatever section of your router’s firewall config is blocking outgoing connections - something like a content filter or the like. Easiest way to do this would be to disable all firewalls on the router and see if that fixes it, then put the settings back one at a time until you find which one was causing the issue.

19223062 · May 14, 2014, 7:40pm

Trying enabling QoS in your router if it’s not on.