[P]Cannot connect to server

Bug Report Section Launcher, game client and connection issues
1

HI,

 

I downloaded/installed Star Conflict yesterday from your web page but am unable to connect to the game. It says the server is available but when I try to log on I get a popu saying it cannot connect to the server. Can you help me? Thanks.

 

I’m including the .txt file form .launcher_log below:

 

 

[sTART OF FILE]

BUILD TIMESTAMP:   Jun 10 2013 15:56:36
TIMER freq: ticks/usec=3 ticks/msec=3122

  0.00 [D]  Thread “Watchdog thread” started (auto delete is 1)
Getting language from Software\Gaijin\StarConflict
  0.00 [D]  HKEY_LOCAL_MACHINE: (null)
  0.00 [D]  default: English
  0.00 [D]  Thread “Stats sender” started (auto delete is 0)
Launcher version 1.0.1.18
  0.00 [D]  checking for copy
  0.04 [D]  C:\Program Files (x86)\Star Conflict.launcher_log\2013_08_09_11_06_48__3724.txt : size so far 0 of 52428800
  0.04 [D]  settings.constructor fileNameLoad =config.blk
  0.04 [D]  settings.constructor fileNameSave =config.blk
  0.05 [D]  element dnl_speed_rate attr set: display = none
  0.05 [D]  element upl_speed_rate attr set: display = none
  0.07 [D]  Couldn’t resolve host ubuntu-vm0.targem.local; error #11001
  0.07 [D]  Ping to ubuntu-vm0.targem.local: 0
  0.07 [D]  Thread “http://yupmaster.gaijinent.com/yuitem/http_seeds.php” started (auto delete is 1)
Sending request to http://yupmaster.gaijinent.com/yuitem/http_seeds.php
Thread “http://web.star-conflict.com/skin/skin_en.html” started (auto delete is 1)
Sending request to http://web.star-conflict.com/skin/skin_en.html
onInitComplete() done
  0.08 [D]  Thread “http://yupmaster.gaijinent.com/launcher/version.php” started (auto delete is 1)
Sending request to http://yupmaster.gaijinent.com/launcher/version.php
http://yupmaster.gaijinent.com/yuitem/http_seeds.php loaded with HTTP status code 200 (0.078 seconds, 876 bytes answer):

http://seedfr.gaijinent.com/content/ http://seedfr2.gaijinent.com/content/ http://seedfr3.gaijinent.com/content/ http://seedrum.gaijinent.com/content/ http://seedrus2.gaijinent.com/content/ http://seeduk.gaijinent.com/content/ http://seedus2.gaijinent.com/content/ http://seedus3.gaijinent.com/content/ http://seedrum2.gaijinent.com/content/ http://771779835.r.cdn77.net/content/ http://seeduk2.gaijinent.com/content/ http://seeduk3.gaijinent.com/content/ http://seeduk4.gaijinent.com/content/ http://seednl.gaijinent.com/content/ http://seednl2.gaijinent.com/content/ http://seednl3.gaijinent.com/content/ http://seedus4.gaijinent.com/content/ http://seedus5.gaijinent.com/content/ http://seedus6.gaijinent.com/content/ http://seeduk5.gaijinent.com/content/ http://seeduk6.gaijinent.com/content/ http://seedrum3.gaijinent.com/content/ http://seedrum3-1.gaijinent.com/content/

Downloading state 0
  0.14 [D]  Thread “http://yupmaster.gaijinent.com/yuitem/http_seeds.php” done
Thread “http://yupmaster.gaijinent.com/yuitem/http_seeds.php” has been automatically deleted
http://yupmaster.gaijinent.com/launcher/version.php loaded with HTTP status code 200 (0.062 seconds, 8 bytes answer):

1.0.1.18

Thread “http://yupmaster.gaijinent.com/launcher/version.php” done
Thread “http://yupmaster.gaijinent.com/launcher/version.php” has been automatically deleted
Thread “Periodic version check” started (auto delete is 1)
Thread “http://yupmaster.gaijinent.com/yuitem/get_version.php” started (auto delete is 1)
Sending request to http://yupmaster.gaijinent.com/yuitem/get_version.php
http://web.star-conflict.com/skin/skin_en.html loaded with HTTP status code 200 (0.109 seconds, 5059 bytes answer):

        <style>              .inner_body {                  background-image: url( http://web.star-conflict.com/skin/img/inner_body_0.9.0.jpg );                  position: absolute;                  top: 55px;                  left: 8px;                    width: 787px;                  height: 470px;                    overflow: hidden;                    padding: 0;                  margin: 0;                  margin-top: 0px;              }              .news {                  position: absolute;                  top: 158px;                  left: 20px;                    width: 270px;                  height: 360px;                    overflow: hidden;                    padding: 0;                  margin: 0;                  margin-top: 0px;              }              .news_header {                  font-size: 16px;                  font-family: arial;                  font-weight: bold;                  color: #ffffff;              }              .news_link {                  behavior: ext_href;     

Thread “http://web.star-conflict.com/skin/skin_en.html” done
Thread “http://web.star-conflict.com/skin/skin_en.html” has been automatically deleted
Thread “http://star-conflict.com/news-en.html” started (auto delete is 1)
Sending request to http://star-conflict.com/news-en.html
http://yupmaster.gaijinent.com/yuitem/get_version.php loaded with HTTP status code 200 (0.062 seconds, 11 bytes answer):

0.9.0.34752

Thread “http://yupmaster.gaijinent.com/yuitem/get_version.php” done
Thread “http://yupmaster.gaijinent.com/yuitem/get_version.php” has been automatically deleted
Fast files check
  0.24 [D]  Thread “Fast files check” started (auto delete is 1)
Squirrel CB duplicates eaten
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  0.26 [D]  Files check done
  0.26 [D]  Fast check done
Thread “Fast files check” done
Thread “Fast files check” has been automatically deleted
http://star-conflict.com/news-en.html loaded with HTTP status code 200 (0.109 seconds, 1789 bytes answer):

<div class=“block-inner”> <span class=“news_header”>News</span><br /> <br /> <a class=“news_link” title=“Open in new window” href=“http://star-conflict.com/en/news/161/current/” target="_blank" title=“Open in new window”>Cosmic comics contest</a> <br/> <span class=“news_date”>August 8th, 2013</span><br />  <br /><a class=“news_link” title=“Open in new window” href=“http://star-conflict.com/en/news/160/current/” target="_blank" title=“Open in new window”>Teamspeak server</a> <br/> <span class=“news_date”>August 7th, 2013</span><br />  <br /><a class=“news_link” title=“Open in new window” href=“http://star-conflict.com/en/news/159/current/” target="_blank" title=“Open in new window”>Synergy weekend!</a> <br/> <span class=“news_date”>July 26th, 2013</span><br />  <br /><a class=“news_link” title=“Open in new window” href=“http://star-conflict.com/en/news/158/current/” target="_blank" title=“Open in new window”>Weekend sale!</a> <br/> <span class=“news_date”>July 26th, 2013</span><br />  <br /><a class="news_link

Thread “http://star-conflict.com/news-en.html” done
Thread “http://star-conflict.com/news-en.html” has been automatically deleted
C:\Program Files (x86)\Star Conflict.launcher_log\2013_08_09_11_06_48__3724.txt : size so far 0 of 52428800
  0.35 [D]  settings.constructor fileNameLoad =config.blk
  0.35 [D]  settings.constructor fileNameSave =config.blk
 18.37 [D]  C:\Program Files (x86)\Star Conflict.launcher_log\2013_08_09_11_06_48__3724.txt : size so far 0 of 52428800
 18.37 [D]  settings.constructor fileNameLoad =config.blk
 18.37 [D]  settings.constructor fileNameSave =config.blk
 19.91 [D]  Shell execute “game.exe” -lang ENGLISH -nosteam
 20.00 [D]  Stop thread “Stats sender”
Thread “Stats sender” done
Script shut down
 20.12 [D]  Stop thread “Watchdog thread”
Thread “Periodic version check” done
Thread “Periodic version check” has been automatically deleted
Thread “Watchdog thread” done
[END OF FILE]

 

2

Was the wrong log. Launcher is fine so far. If you cannot connect to the game, [have a look on these ports here.](< base_url >/index.php?/topic/18457-required-ports/)

 

The game generates logs, we need those. Logs can be found here: My Documents\My Games\StarConflict\logs pack the last entire folder as zip and attach it here.

3

Thanks for your quick response. Please find the requested information in attachment.

[conntest.log.txt](< base_url >/applications/core/interface/file/attachment.php?id=6482)

[chat.log.txt](< base_url >/applications/core/interface/file/attachment.php?id=6483)

[combat.log.txt](< base_url >/applications/core/interface/file/attachment.php?id=6484)

[game.log.txt](< base_url >/applications/core/interface/file/attachment.php?id=6485)

[game.net.log.txt](< base_url >/applications/core/interface/file/attachment.php?id=6486)

4

Please find the requested logs zip file attached as requested.

 

Kind regards.

[logs.zip](< base_url >/applications/core/interface/file/attachment.php?id=6513)