[OD]Disconnected in a match at high traffic (1000+ players). frequently client crashes and BSOD

6362164 · July 14, 2013, 12:59pm

Well, I have 2 problems.

my connection was fine since I started playing the game. And suddenly in the last few matches (today, 2pm according to the forum time), I keep getting several disconnection in one match (lag, and back to hangar, with “connection problem” windows), and heavy lag. The high traffic maybe the problem, but I usually play this hour, and have never experienced such problem.

After the 8.05 patch, my client has frequent crashes, and BOSD. which haven’t happened before, and is causing me a lot of trouble. Report sent using ingame client.

6252482 · July 14, 2013, 4:16pm

A) What type of Windows is your PC?

B) Are you using Steam?

C) Did you check your memory?

6362164 · July 14, 2013, 4:25pm

A. Windows 7 32bit

B. Nope, log in directly using game client

C. Haven’t, I will, there didn’t seem to be any abnormality in memory though, the game just froze and crashed.

6252482 · July 14, 2013, 4:31pm

Did you try to delete the client and download it agian?

Sometimes when my client crashes all the time im trying to re-download the launcher.

6362164 · July 14, 2013, 4:35pm

I haven’t considered that option, since I used the Repair function of the launcher and didn’t found any problem.

Will try if the problem continues.

Also.

Drivers: checked

Driver version: most up-to-date.

Game played smothly before the patch.

3103615 · July 15, 2013, 8:16am

It may be a strange compatibility problem, same thing happened to me a while back when i would get virus errors when trying to download.

I would suggest a fresh install…

Or if you have ever had to call tech support about your smartphone, you would recognize this as ##786# for android phones… ((##RTN#) A device reset.

636302 · July 15, 2013, 5:56pm

can you upload logs of it? They could help us finding the problem.

6362164 · July 16, 2013, 3:29am

I deleted the game folder and re-downloaded, things seem to be fine now. No crash or disconnection for about 10 matches.

3103615 · July 16, 2013, 7:59am

Excellent, we will mark this is pending for a few days then flag it resolved. Just in case the problem re-creates itself.

6362164 · July 16, 2013, 3:32pm

Yep, no more client crashes so far.

The lag and disconnect at high traffic is still there though.

3103615 · July 16, 2013, 9:18pm

If its just population related then ok, but you may way to upload a few of your game logs in the meantime to make sure its not an in game error.

6362164 · July 17, 2013, 3:28am

Okay, here are the log files are you requested.

Tried uploading log files, got “you aren’t permitted to upload this kind of file” messages, still the same for Zip file.

Here comes the copy-paste:

game

— Date: 2013-07-16 (Tue Jul 2013)

22:32:45.848 | //////////////////////////////////////////////////////////////////////////////
22:32:45.848 | //
22:32:45.848 | // Build: StarConflict 0.8.5.33548 (Jul 11 2013 17:47:35)
22:32:45.848 | // params: -lang ENGLISH -nosteam
22:32:45.848 | //
22:32:45.848 | //////////////////////////////////////////////////////////////////////////////
22:32:45.848 |
22:32:45.851 | Preloaded 1 SStrings
22:32:46.063 | reset d3d device
22:32:46.265 | Number of audio devices: 2
22:32:46.265 | Audio device 0: Speakers (High Definition Audio Device)
22:32:46.266 | Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:32:46.266 | Speaker mode: STEREO
22:32:46.266 | Audio device 1: Digital Audio (S/PDIF) (High Definition Audio Device)
22:32:46.266 | Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
22:32:46.266 | Speaker mode: STEREO
22:32:46.267 | Speaker mode: STEREO
22:32:47.606 WARNING| ^1UiResourceManager::GetResourceHandleByNameInternal() - cannot find resource - empty resource name (resource type: “STRING”)
22:32:48.625 | Entity Defs hash 0D753770. calculated in 1.28 sec
22:32:49.666 | BnRandCaller succeeded
22:32:49.682 | ReplayManager: stopping activity due to map change
22:32:49.742 | ====== starting level: ‘levels/mainmenu/mainmenu’ ======
22:32:49.783 WARNING| Failed to acquire global script table ‘Mission’!
22:32:51.464 | MasterServer_RequestServerStatus
22:32:51.464 | MasterServer_RequestServerVersion
22:32:51.464 | MasterServer_RequestNewsFeed
22:32:51.464 | MasterServer_RequestServerAddresess
22:32:51.466 | ====== level started: ‘levels/mainmenu/mainmenu’ success ======
22:32:51.758 WARNING| frame 71 gameGlobals.frameTimeReal is too large (0.195345)
22:32:52.568 | MasterServer_OnServerStatus: status code 0, server status 1
22:32:52.590 | MasterServer_OnServerVersion: status code 0, version 0.8.5.33548, my version is 0.8.5.33548
22:32:52.617 | MasterServer_OnServerAddresess: status code 0
22:32:52.790 | MasterServer_OnNewsFeed: status code 0
22:32:54.025 | MasterServerEndpoint: login as ‘duong_duy091@yahoo.com’
22:32:54.025 | MasterServerEndpoint: connecting to load balancer at 91.230.60.102:3801 [0]…
22:32:54.025 | Requesting web advert …
22:32:54.401 | MasterServerEndpoint: connected to load balancer 91.230.60.102:3801, awaiting shard address…
22:32:54.785 | Applying LB cvars…
22:32:54.785 | MasterServerEndpoint: received shard address (91.230.61.156:3802)
22:32:54.785 | MasterServerEndpoint: received chat server address (91.230.60.102:3815)
22:32:54.785 | Disconnecting from load balancer
22:32:54.877 | MasterServer_OnWebAdvertisement: status code 0
22:32:54.877 | MasterServer_OnWebAdvertisement: loading image from cache…
22:32:54.878 | MasterServer_OnWebAdvertImage: status code 0
22:32:55.209 | MasterServerEndpoint: connected to shard 91.230.61.156:3802, awaiting auth request…
22:32:56.693 | MasterServerEndpoint: Successfully login to masterServer 91.230.61.156:3802, uid 000747A3, nick BobTheSponge, spaceStationZoneId 0
22:32:57.144 | StoreSvc: received store hash, its 8f728ab6
22:32:57.146 | StoreSvc: loading store cache
22:32:57.146 | StoreSvc: cache signature matches, loading the store from cache
22:32:57.146 | Game store size : 275.92676 Kb
22:32:57.155 | StoreSvc: loading base store took 8.5 ms, but there is a patch probs…
22:32:57.229 WARNING| m_bufferizedUICalls delivery took 11.5 ms
22:32:58.520 | Store patch size : 3.64648 Kb
22:32:58.522 | Store patch was packed, unpacked size : 11.62988 Kb
22:32:58.522 | StoreSvc: proceeding to special values loading…
22:32:58.578 WARNING| m_bufferizedUICalls delivery took 29.7 ms

game.net

— Date: 2013-07-16 (Tue Jul 2013)

22:32:54.025 NET| connecting to lb 91.230.60.102:3801 [0]
22:32:54.401 NET| connected to 1
22:32:54.785 NET| <–( op: SCMD_LB_CVARS, resp: 0 )
22:32:54.785 NET| <–( op: SCMD_ASSIGNED_SHARD, resp: 0 )
22:32:54.785 NET| disconnected with reason 0, m_sessionState 2
22:32:55.209 NET| connected to 100
22:32:55.615 NET| <–( op: SCMD_AUTH_REQ, resp: 0 )
22:32:55.616 NET| -->( op: CCMD_AUTH_REQUEST, req: 1 )
22:32:56.693 NET| <–( op: SCMD_AUTH_ACK, resp: 0 )
22:32:56.693 NET| chat: Connect() requested
22:32:56.693 NET| :req ( AC_WELCOME_MSG )
22:32:56.695 NET| -->( op: CSCMD_ASYNC_REQ, req: 2 )
22:32:56.695 NET| chat: channel opened, waiting for connection
22:32:56.718 NET| -->( op: CCMD_STORE, req: 3 )
22:32:56.718 NET| :req ( AC_LOAD_INITIAL_PLAYER_DATA )
22:32:56.718 NET| -->( op: CSCMD_ASYNC_REQ, req: 4 )
22:32:56.718 NET| :req ( AC_MM_OPTIONS_LIST )
22:32:56.718 NET| -->( op: CSCMD_ASYNC_REQ, req: 5 )
22:32:56.718 NET| :req ( AC_CLAN_REQUEST_DESC )
22:32:56.718 NET| -->( op: CSCMD_ASYNC_REQ, req: 6 )
22:32:56.718 NET| :req ( AC_LOBBY_INFO )
22:32:56.718 NET| -->( op: CSCMD_ASYNC_REQ, req: 7 )
22:32:56.718 NET| :req ( AC_FRIENDS_SEND_REQUEST )
22:32:56.719 NET| -->( op: CSCMD_ASYNC_REQ, req: 8 )
22:32:56.719 NET| :req ( AC_MAIL_GET )
22:32:56.719 NET| -->( op: CSCMD_ASYNC_REQ, req: 9 )
22:32:57.096 NET| chat: OnConnect(): sending authorization data
22:32:57.143 NET| <–( op: SCMD_STORE, resp: 3 )
22:32:57.144 NET| :store ( 0 )
22:32:57.155 NET| -->( op: CCMD_STORE, req: 11 )
22:32:57.155 NET| response processing took 11.5 ms
22:32:57.155 NET| <–( op: CSCMD_ASYNC_REQ, resp: 2 )
22:32:57.155 NET| :resp ( AC_WELCOME_MSG ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.155 NET| response processing took 0.1 ms
22:32:57.155 NET| <–( op: CSCMD_ASYNC_REQ, resp: 5 )
22:32:57.155 NET| :resp ( AC_MM_OPTIONS_LIST ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.155 NET| response processing took 0.1 ms
22:32:57.215 NET| <–( op: CSCMD_ASYNC_REQ, resp: 6 )
22:32:57.217 NET| :resp ( AC_CLAN_REQUEST_DESC ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.217 NET| response processing took 2.7 ms
22:32:57.217 NET| <–( op: CSCMD_ASYNC_REQ, resp: 8 )
22:32:57.217 NET| :resp ( AC_FRIENDS_SEND_REQUEST ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.218 NET| response processing took 0.1 ms
22:32:57.218 NET| <–( op: CSCMD_ASYNC_REQ, resp: 9 )
22:32:57.218 NET| :resp ( AC_MAIL_GET ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.218 NET| response processing took 0.1 ms
22:32:57.218 NET| <–( op: CSCMD_ASYNC_REQ, resp: 7 )
22:32:57.218 NET| :resp ( AC_LOBBY_INFO ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:57.218 NET| response processing took 0.0 ms
22:32:57.219 NET| :req ( AC_CLAN_LEADERBOARDS_GET_CLAN_STATS )
22:32:57.219 NET| -->( op: CSCMD_ASYNC_REQ, req: 12 )
22:32:57.238 NET| :req ( AC_GET_NICKNAMES )
22:32:57.239 NET| -->( op: CSCMD_ASYNC_REQ, req: 13 )
22:32:57.428 NET| :req ( AC_USER_PROFILE_GET )
22:32:57.428 NET| -->( op: CSCMD_ASYNC_REQ, req: 14 )
22:32:57.595 NET| chat: server authorization: ok
22:32:58.074 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.074 NET| :resp ( AC_PLAYER_INVENTORY ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.074 NET| response processing took 0.3 ms
22:32:58.472 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.473 NET| :resp ( AC_PLAYER_VESSELS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.473 NET| response processing took 0.4 ms
22:32:58.473 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.473 NET| :resp ( AC_PLAYER_CREDITS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.473 NET| response processing took 0.0 ms
22:32:58.473 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.473 NET| :resp ( AC_BATTLE_SLOTS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.473 NET| response processing took 0.0 ms
22:32:58.473 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.473 NET| :resp ( AC_PREMIUM_INFO ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.473 NET| response processing took 0.1 ms
22:32:58.496 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.496 NET| :resp ( AC_GET_USERDATA ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.496 NET| response processing took 0.2 ms
22:32:58.496 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.496 NET| :resp ( AC_PLAYER_FACTION ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.498 NET| response processing took 1.8 ms
22:32:58.498 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.498 NET| :resp ( AC_ACCOUNT_AURAS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.498 NET| response processing took 0.1 ms
22:32:58.498 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.498 NET| :resp ( AC_PLAYER_CREDENTIALS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.498 NET| response processing took 0.0 ms
22:32:58.498 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.498 NET| :resp ( AC_VESSEL_FREE_CUSTOM_ELEMENTS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.498 NET| response processing took 0.0 ms
22:32:58.498 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.499 NET| :resp ( AC_TALENTS_UPDATE ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.499 NET| response processing took 0.1 ms
22:32:58.499 NET| <–( op: CSCMD_ASYNC_REQ, resp: 4 )
22:32:58.499 NET| :resp ( AC_LOAD_INITIAL_PLAYER_DATA ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.499 NET| response processing took 0.0 ms
22:32:58.499 NET| <–( op: CSCMD_ASYNC_REQ, resp: 0 )
22:32:58.499 NET| :resp ( AC_QUESTS ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.499 NET| response processing took 0.0 ms
22:32:58.520 NET| <–( op: SCMD_STORE, resp: 11 )
22:32:58.520 NET| :store ( 2 )
22:32:58.522 NET| -->( op: CCMD_STORE, req: 18 )
22:32:58.522 NET| response processing took 2.7 ms
22:32:58.543 NET| <–( op: CSCMD_ASYNC_REQ, resp: 12 )
22:32:58.543 NET| :resp ( AC_CLAN_LEADERBOARDS_GET_CLAN_STATS ) retCode = 0, param1 = 3, param2 = 0, u64param = 902
22:32:58.544 NET| response processing took 0.1 ms
22:32:58.544 NET| <–( op: CSCMD_ASYNC_REQ, resp: 13 )
22:32:58.544 NET| 158 nicknames arrived
22:32:58.547 NET| :resp ( AC_GET_NICKNAMES ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.547 NET| response processing took 3.5 ms
22:32:58.547 NET| <–( op: CSCMD_ASYNC_REQ, resp: 14 )
22:32:58.548 NET| :resp ( AC_USER_PROFILE_GET ) retCode = 0, param1 = 0, param2 = 0, u64param = 0
22:32:58.548 NET| response processing took 1.4 ms
22:32:58.549 NET| :req ( AC_CLAN_LEADERBOARDS_GET_CLAN_STATS )
22:32:58.549 NET| -->( op: CSCMD_ASYNC_REQ, req: 19 )
22:32:58.973 NET| <–( op: SCMD_STORE, resp: 18 )
22:32:58.973 NET| :store ( 3 )
22:32:59.088 NET| :req ( AC_SERVER_INFO )
22:32:59.088 NET| -->( op: CSCMD_ASYNC_REQ, req: 20 )
22:32:59.151 NET| :req ( AC_SQUAD_INFO )
22:32:59.151 NET| -->( op: CSCMD_ASYNC_REQ, req: 21 )
22:32:59.159 NET| response processing took 186.2 ms
22:32:59.159 NET| <–( op: CSCMD_ASYNC_REQ, resp: 19 )
22:32:59.159 NET| :resp ( AC_CLAN_LEADERBOARDS_GET_CLAN_STATS ) retCode = 0, param1 = 1, param2 = 0, u64param = 902
22:32:59.159 NET| response processing took 0.1 ms

636302 · August 9, 2013, 11:27am

problem still occuring?

6362164 · August 10, 2013, 10:22am

No, the heavy lag and disconnection disappeared after 1 or 2 days, sometimes it happens again for a day, then disappear, guess it has something to do with my ISP.

And no more client cash.

8118632 · August 13, 2013, 1:57am

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