[O]Lost connection to server, reason: network error.

Bug Report Section Launcher, game client and connection issues
1

just as the title says.  Every time i press the “login” button i get that as a responce.  It all worked fine just 2-3days ago, but now i cant log in.

conntest: (idk what this means)

— Date: 2013-07-23 (Tue Jul 2013) Pacific Daylight Time

 

19:35:34.472        | //////////////////////////////////////////////////////////
19:35:34.472        | //
19:35:34.472        | // Connection Tester  0.9.0.34588 (Jul 23 2013 19:24:30)
19:35:34.472        | //
19:35:34.472        | //////////////////////////////////////////////////////////
19:35:34.472        |
19:35:34.472        | Preloaded 1 SStrings
19:35:34.474 CONSOLE| executing ‘connection_tester.cfg’
19:35:34.477        | There are total of 3 hosts to check
19:35:34.477        | ConnectionTester: new state ‘CTS_INITIALIZED’
19:35:34.477        | ConnectionTester: new state ‘CTS_RESOLVING’
19:35:34.481        | Resolving ‘main01av-ru.star-conflict.com’ …
19:35:34.616        | ‘main01av-ru.star-conflict.com’ is 91.230.60.102
19:35:34.616        | Resolving ‘node01av-ru.star-conflict.com’ …
19:35:34.678        | ‘node01av-ru.star-conflict.com’ is 91.230.61.156
19:35:34.678        | Resolving ‘node02av-ru.star-conflict.com’ …
19:35:34.782        | ‘node02av-ru.star-conflict.com’ is 91.230.61.172
19:35:34.783        | ConnectionTester: new state ‘CTS_PINGING’
19:35:35.530        | 512 bytes from 91.230.60.102 ( icmpseq=0, triptime=176ms, TTL=119 )
19:35:35.534        | 512 bytes from 91.230.61.156 ( icmpseq=0, triptime=178ms, TTL=119 )
19:35:35.538        | 512 bytes from 91.230.61.172 ( icmpseq=0, triptime=179ms, TTL=119 )
19:35:36.535        | 512 bytes from 91.230.61.156 ( icmpseq=1, triptime=180ms, TTL=119 )
19:35:36.539        | 512 bytes from 91.230.60.102 ( icmpseq=1, triptime=186ms, TTL=119 )
19:35:36.546        | 512 bytes from 91.230.61.172 ( icmpseq=1, triptime=190ms, TTL=119 )
19:35:40.357 WARNING| 91.230.60.102 response (seq 2) timed out
19:35:40.361 WARNING| 91.230.61.156 response (seq 2) timed out
19:35:40.362 WARNING| 91.230.61.172 response (seq 2) timed out
19:35:41.363 WARNING| 91.230.60.102 response (seq 3) timed out
19:35:41.364 WARNING| 91.230.61.156 response (seq 3) timed out
19:35:41.364 WARNING| 91.230.61.172 response (seq 3) timed out
19:35:41.541        | 512 bytes from 91.230.60.102 ( icmpseq=6, triptime=173ms, TTL=119 )
19:35:41.545        | 512 bytes from 91.230.61.172 ( icmpseq=6, triptime=174ms, TTL=119 )
19:35:41.549        | 512 bytes from 91.230.61.156 ( icmpseq=6, triptime=179ms, TTL=119 )
19:35:42.363 WARNING| 91.230.60.102 response (seq 4) timed out
19:35:42.367 WARNING| 91.230.61.156 response (seq 4) timed out
19:35:42.367 WARNING| 91.230.61.172 response (seq 4) timed out
19:35:42.541        | 512 bytes from 91.230.60.102 ( icmpseq=7, triptime=169ms, TTL=119 )
19:35:42.552        | 512 bytes from 91.230.61.156 ( icmpseq=7, triptime=178ms, TTL=119 )
19:35:42.556        | 512 bytes from 91.230.61.172 ( icmpseq=7, triptime=181ms, TTL=119 )
19:35:43.370 WARNING| 91.230.60.102 response (seq 5) timed out
19:35:43.371 WARNING| 91.230.61.156 response (seq 5) timed out
19:35:43.372 WARNING| 91.230.61.172 response (seq 5) timed out
19:35:43.552        | 512 bytes from 91.230.61.156 ( icmpseq=8, triptime=175ms, TTL=119 )
19:35:43.556        | 512 bytes from 91.230.61.172 ( icmpseq=8, triptime=178ms, TTL=119 )
19:35:43.560        | 512 bytes from 91.230.60.102 ( icmpseq=8, triptime=185ms, TTL=119 )
19:35:44.550        | 512 bytes from 91.230.61.156 ( icmpseq=9, triptime=169ms, TTL=119 )
19:35:44.554        | 512 bytes from 91.230.61.172 ( icmpseq=9, triptime=171ms, TTL=119 )
19:35:44.558        | 512 bytes from 91.230.60.102 ( icmpseq=9, triptime=179ms, TTL=119 )
19:35:45.558        | 512 bytes from 91.230.61.156 ( icmpseq=10, triptime=174ms, TTL=119 )
19:35:45.562        | 512 bytes from 91.230.60.102 ( icmpseq=10, triptime=179ms, TTL=119 )
19:35:45.566        | 512 bytes from 91.230.61.172 ( icmpseq=10, triptime=180ms, TTL=119 )
19:35:46.557        | 512 bytes from 91.230.60.102 ( icmpseq=11, triptime=172ms, TTL=119 )
19:35:46.561        | 512 bytes from 91.230.61.156 ( icmpseq=11, triptime=175ms, TTL=119 )
19:35:46.565        | 512 bytes from 91.230.61.172 ( icmpseq=11, triptime=177ms, TTL=119 )
19:35:47.588        | 512 bytes from 91.230.61.156 ( icmpseq=12, triptime=198ms, TTL=119 )
19:35:47.592        | 512 bytes from 91.230.61.172 ( icmpseq=12, triptime=201ms, TTL=119 )
19:35:47.596        | 512 bytes from 91.230.60.102 ( icmpseq=12, triptime=208ms, TTL=119 )
19:35:48.598        | 512 bytes from 91.230.60.102 ( icmpseq=13, triptime=209ms, TTL=119 )
19:35:48.601        | 512 bytes from 91.230.61.156 ( icmpseq=13, triptime=210ms, TTL=119 )
19:35:48.605        | 512 bytes from 91.230.61.172 ( icmpseq=13, triptime=213ms, TTL=119 )
19:35:49.598        | 512 bytes from 91.230.61.156 ( icmpseq=14, triptime=203ms, TTL=119 )
19:35:49.602        | 512 bytes from 91.230.60.102 ( icmpseq=14, triptime=209ms, TTL=119 )
19:35:49.606        | 512 bytes from 91.230.61.172 ( icmpseq=14, triptime=210ms, TTL=119 )
19:35:50.569        | 512 bytes from 91.230.61.156 ( icmpseq=15, triptime=172ms, TTL=119 )
19:35:50.573        | 512 bytes from 91.230.60.102 ( icmpseq=15, triptime=178ms, TTL=119 )
19:35:50.577        | 512 bytes from 91.230.61.172 ( icmpseq=15, triptime=179ms, TTL=119 )
19:35:51.591        | 512 bytes from 91.230.61.156 ( icmpseq=16, triptime=191ms, TTL=119 )
19:35:51.595        | 512 bytes from 91.230.61.172 ( icmpseq=16, triptime=194ms, TTL=119 )
19:35:51.598        | 512 bytes from 91.230.60.102 ( icmpseq=16, triptime=200ms, TTL=119 )
19:35:52.604        | 512 bytes from 91.230.61.156 ( icmpseq=17, triptime=202ms, TTL=119 )
19:35:52.608        | 512 bytes from 91.230.61.172 ( icmpseq=17, triptime=204ms, TTL=119 )
19:35:52.611        | 512 bytes from 91.230.60.102 ( icmpseq=17, triptime=211ms, TTL=119 )
19:35:53.611        | 512 bytes from 91.230.61.156 ( icmpseq=18, triptime=206ms, TTL=119 )
19:35:53.615        | 512 bytes from 91.230.60.102 ( icmpseq=18, triptime=212ms, TTL=119 )
19:35:53.618        | 512 bytes from 91.230.61.172 ( icmpseq=18, triptime=212ms, TTL=119 )
19:35:54.614        | 512 bytes from 91.230.60.102 ( icmpseq=19, triptime=206ms, TTL=119 )
19:35:54.622        | 512 bytes from 91.230.61.172 ( icmpseq=19, triptime=211ms, TTL=119 )
19:35:54.625        | 512 bytes from 91.230.61.156 ( icmpseq=19, triptime=216ms, TTL=119 )
19:35:55.617        | 512 bytes from 91.230.61.156 ( icmpseq=20, triptime=204ms, TTL=119 )
19:35:55.621        | 512 bytes from 91.230.61.172 ( icmpseq=20, triptime=206ms, TTL=119 )
19:35:55.625        | 512 bytes from 91.230.60.102 ( icmpseq=20, triptime=214ms, TTL=119 )
19:35:56.609        | 512 bytes from 91.230.61.156 ( icmpseq=21, triptime=195ms, TTL=119 )
19:35:56.613        | 512 bytes from 91.230.60.102 ( icmpseq=21, triptime=201ms, TTL=119 )
19:35:56.617        | 512 bytes from 91.230.61.172 ( icmpseq=21, triptime=201ms, TTL=119 )
19:35:57.596        | 512 bytes from 91.230.60.102 ( icmpseq=22, triptime=183ms, TTL=119 )
19:35:57.599        | 512 bytes from 91.230.61.156 ( icmpseq=22, triptime=184ms, TTL=119 )
19:35:57.603        | 512 bytes from 91.230.61.172 ( icmpseq=22, triptime=186ms, TTL=119 )
19:35:58.591        | 512 bytes from 91.230.61.156 ( icmpseq=23, triptime=173ms, TTL=119 )
19:35:58.595        | 512 bytes from 91.230.60.102 ( icmpseq=23, triptime=178ms, TTL=119 )
19:35:58.599        | 512 bytes from 91.230.61.172 ( icmpseq=23, triptime=179ms, TTL=119 )
19:35:59.605        | 512 bytes from 91.230.61.156 ( icmpseq=24, triptime=184ms, TTL=119 )
19:35:59.608        | 512 bytes from 91.230.61.172 ( icmpseq=24, triptime=186ms, TTL=119 )
19:35:59.612        | 512 bytes from 91.230.60.102 ( icmpseq=24, triptime=193ms, TTL=119 )
19:36:00.625        | 512 bytes from 91.230.61.172 ( icmpseq=25, triptime=202ms, TTL=119 )
19:36:00.628        | 512 bytes from 91.230.61.156 ( icmpseq=25, triptime=206ms, TTL=119 )
19:36:00.632        | 512 bytes from 91.230.60.102 ( icmpseq=25, triptime=212ms, TTL=119 )
19:36:01.615        | 512 bytes from 91.230.60.102 ( icmpseq=26, triptime=192ms, TTL=119 )
19:36:01.618        | 512 bytes from 91.230.61.156 ( icmpseq=26, triptime=193ms, TTL=119 )
19:36:01.622        | 512 bytes from 91.230.61.172 ( icmpseq=26, triptime=196ms, TTL=119 )
19:36:02.602        | 512 bytes from 91.230.61.156 ( icmpseq=27, triptime=176ms, TTL=119 )
19:36:02.606        | 512 bytes from 91.230.61.172 ( icmpseq=27, triptime=179ms, TTL=119 )
19:36:02.610        | 512 bytes from 91.230.60.102 ( icmpseq=27, triptime=186ms, TTL=119 )
19:36:03.598        | 512 bytes from 91.230.60.102 ( icmpseq=28, triptime=170ms, TTL=119 )
19:36:03.602        | 512 bytes from 91.230.61.156 ( icmpseq=28, triptime=172ms, TTL=119 )
19:36:03.606        | 512 bytes from 91.230.61.172 ( icmpseq=28, triptime=175ms, TTL=119 )
19:36:04.485        | Pinged for 30.0 seconds
19:36:04.485        | main01av-ru.star-conflict.com: packets: 30/25 ( 17% loss), avg: 191ms, min: 169ms, max: 214ms
19:36:04.486        | node01av-ru.star-conflict.com: packets: 30/25 ( 17% loss), avg: 188ms, min: 169ms, max: 216ms
19:36:04.486        | node02av-ru.star-conflict.com: packets: 30/25 ( 17% loss), avg: 191ms, min: 171ms, max: 213ms
19:36:04.487        | ConnectionTester: new state ‘CTS_UDP_TESTING’
19:36:05.088        | UdpTester(91.230.60.102|36000): Connected. MTU size = 1492
19:36:05.088        | UdpTester(91.230.60.102|36000): Sending request 1
19:36:05.188        | UdpTester(91.230.61.156|36000): Connected. MTU size = 1492
19:36:05.189        | UdpTester(91.230.61.156|36000): Sending request 1
19:36:05.306        | UdpTester(91.230.60.102|36000): Received packet (len=1025)
19:36:05.314        | UdpTester(91.230.61.172|36000): Connected. MTU size = 1492
19:36:05.314        | UdpTester(91.230.61.172|36000): Sending request 1
19:36:05.397        | UdpTester(91.230.61.156|36000): Received packet (len=1025)
19:36:05.528        | UdpTester(91.230.61.172|36000): Received packet (len=1025)
19:36:06.089        | UdpTester(91.230.60.102|36000): Sending request 2
19:36:06.191        | UdpTester(91.230.61.156|36000): Sending request 2
19:36:06.315        | UdpTester(91.230.61.172|36000): Sending request 2
19:36:07.092        | UdpTester(91.230.60.102|36000): Sending request 3
19:36:07.192        | UdpTester(91.230.61.156|36000): Sending request 3
19:36:07.317        | UdpTester(91.230.61.172|36000): Sending request 3
19:36:07.325        | UdpTester(91.230.60.102|36000): Received packet (len=1537)
19:36:07.396        | UdpTester(91.230.61.156|36000): Received packet (len=1537)
19:36:07.541        | UdpTester(91.230.61.172|36000): Received packet (len=1537)
19:36:08.095        | UdpTester(91.230.60.102|36000): Sending request 4
19:36:08.194        | UdpTester(91.230.61.156|36000): Sending request 4
19:36:08.320        | UdpTester(91.230.61.172|36000): Sending request 4
19:36:09.099        | UdpTester(91.230.60.102|36000): Sending request 5
19:36:09.198        | UdpTester(91.230.61.156|36000): Sending request 5
19:36:09.323        | UdpTester(91.230.61.172|36000): Sending request 5
19:36:09.331        | UdpTester(91.230.60.102|36000): Received packet (len=2049)
19:36:09.410        | UdpTester(91.230.61.156|36000): Received packet (len=2049)
19:36:09.528        | UdpTester(91.230.61.172|36000): Received packet (len=2049)
19:36:10.100        | UdpTester(91.230.60.102|36000): Sending request 6
19:36:10.201        | UdpTester(91.230.61.156|36000): Sending request 6
19:36:10.327        | UdpTester(91.230.61.172|36000): Sending request 6
19:36:11.103        | UdpTester(91.230.60.102|36000): Sending request 7
19:36:11.201        | UdpTester(91.230.61.156|36000): Sending request 7
19:36:11.331        | UdpTester(91.230.61.172|36000): Sending request 7
19:36:11.735        | UdpTester(91.230.60.102|36000): Received packet (len=16385)
19:36:11.837        | UdpTester(91.230.61.156|36000): Received packet (len=16385)
19:36:11.967        | UdpTester(91.230.61.172|36000): Received packet (len=16385)
19:36:12.105        | UdpTester(91.230.60.102|36000): Sending request 8
19:36:12.204        | UdpTester(91.230.61.156|36000): Sending request 8
19:36:12.336        | UdpTester(91.230.61.172|36000): Sending request 8
19:36:13.108        | UdpTester(91.230.60.102|36000): Sending request 9
19:36:13.205        | UdpTester(91.230.61.156|36000): Sending request 9
19:36:13.338        | UdpTester(91.230.61.172|36000): Sending request 9
19:36:14.112        | UdpTester(91.230.60.102|36000): Sending request 10
19:36:14.207        | UdpTester(91.230.61.156|36000): Sending request 10
19:36:14.339        | UdpTester(91.230.61.172|36000): Sending request 10
19:36:15.115        | UdpTester(91.230.60.102|36000): Sending request 11
19:36:15.208        | UdpTester(91.230.61.156|36000): Sending request 11
19:36:15.342        | UdpTester(91.230.61.172|36000): Sending request 11
19:36:16.116        | UdpTester(91.230.60.102|36000): Sending request 12
19:36:16.210        | UdpTester(91.230.61.156|36000): Sending request 12
19:36:16.344        | UdpTester(91.230.61.172|36000): Sending request 12
19:36:17.120        | UdpTester(91.230.60.102|36000): Sending request 13
19:36:17.212        | UdpTester(91.230.61.156|36000): Sending request 13
19:36:17.348        | UdpTester(91.230.61.172|36000): Sending request 13
19:36:18.121        | UdpTester(91.230.60.102|36000): Sending request 14
19:36:18.214        | UdpTester(91.230.61.156|36000): Sending request 14
19:36:18.349        | UdpTester(91.230.61.172|36000): Sending request 14
19:36:19.123        | UdpTester(91.230.60.102|36000): Sending request 15
19:36:19.217        | UdpTester(91.230.61.156|36000): Sending request 15
19:36:19.353        | UdpTester(91.230.61.172|36000): Sending request 15
19:36:20.124        | UdpTester(91.230.60.102|36000): Sending request 16
19:36:20.221        | UdpTester(91.230.61.156|36000): Sending request 16
19:36:20.357        | UdpTester(91.230.61.172|36000): Sending request 16
19:36:21.127        | UdpTester(91.230.60.102|36000): Sending request 17
19:36:21.224        | UdpTester(91.230.61.156|36000): Sending request 17
19:36:21.361        | UdpTester(91.230.61.172|36000): Sending request 17
19:36:22.130        | UdpTester(91.230.60.102|36000): Sending request 18
19:36:22.225        | UdpTester(91.230.61.156|36000): Sending request 18
19:36:22.362        | UdpTester(91.230.61.172|36000): Sending request 18
19:36:23.131        | UdpTester(91.230.60.102|36000): Sending request 19
19:36:23.229        | UdpTester(91.230.61.156|36000): Sending request 19
19:36:23.364        | UdpTester(91.230.61.172|36000): Sending request 19
19:36:24.134        | UdpTester(91.230.60.102|36000): Sending request 20
19:36:24.230        | UdpTester(91.230.61.156|36000): Sending request 20
19:36:24.365        | UdpTester(91.230.61.172|36000): Sending request 20
19:36:25.137        | UdpTester(91.230.60.102|36000): Sending request 21
19:36:25.231        | UdpTester(91.230.61.156|36000): Sending request 21
19:36:25.367        | UdpTester(91.230.61.172|36000): Sending request 21
19:36:26.141        | UdpTester(91.230.60.102|36000): Sending request 22
19:36:26.233        | UdpTester(91.230.61.156|36000): Sending request 22
19:36:26.370        | UdpTester(91.230.61.172|36000): Sending request 22
19:36:27.144        | UdpTester(91.230.60.102|36000): Sending request 23
19:36:27.235        | UdpTester(91.230.61.156|36000): Sending request 23
19:36:27.371        | UdpTester(91.230.61.172|36000): Sending request 23
19:36:28.147        | UdpTester(91.230.60.102|36000): Sending request 24
19:36:28.236        | UdpTester(91.230.61.156|36000): Sending request 24
19:36:28.373        | UdpTester(91.230.61.172|36000): Sending request 24
19:36:29.148        | UdpTester(91.230.60.102|36000): Sending request 25
19:36:29.237        | UdpTester(91.230.61.156|36000): Sending request 25
19:36:29.375        | UdpTester(91.230.61.172|36000): Sending request 25
19:36:30.150        | UdpTester(91.230.60.102|36000): Sending request 26
19:36:30.239        | UdpTester(91.230.61.156|36000): Sending request 26
19:36:30.379        | UdpTester(91.230.61.172|36000): Sending request 26
19:36:31.153        | UdpTester(91.230.60.102|36000): Sending request 27
19:36:31.241        | UdpTester(91.230.61.156|36000): Sending request 27
19:36:31.380        | UdpTester(91.230.61.172|36000): Sending request 27
19:36:32.155        | UdpTester(91.230.60.102|36000): Sending request 28
19:36:32.244        | UdpTester(91.230.61.156|36000): Sending request 28
19:36:32.382        | UdpTester(91.230.61.172|36000): Sending request 28
19:36:33.158        | UdpTester(91.230.60.102|36000): Sending request 29
19:36:33.245        | UdpTester(91.230.61.156|36000): Sending request 29
19:36:33.386        | UdpTester(91.230.61.172|36000): Sending request 29
19:36:34.158        | UdpTester(91.230.60.102|36000): Sending request 30
19:36:34.248        | UdpTester(91.230.61.156|36000): Sending request 30
19:36:34.388        | UdpTester(91.230.61.172|36000): Sending request 30
19:36:34.487        | Finishing UDP test
19:36:34.677        | UDP tester work time: 30.0 seconds
19:36:34.677        | UdpTester(91.230.60.102|36000): MTU size: 1492
19:36:34.678        | UdpTester(91.230.60.102|36000): Ping: avg: 183ms, min: 167ms
19:36:34.678        | UdpTester(91.230.60.102|36000): Packets received by server: 30/30
19:36:34.679        | UdpTester(91.230.60.102|36000): Sizes of packets received from server (4):  1025, 1537, 2049, 16385
19:36:34.679        | UdpTester(91.230.61.156|36000): MTU size: 1492
19:36:34.680        | UdpTester(91.230.61.156|36000): Ping: avg: 182ms, min: 169ms
19:36:34.680        | UdpTester(91.230.61.156|36000): Packets received by server: 30/30
19:36:34.680        | UdpTester(91.230.61.156|36000): Sizes of packets received from server (4):  1025, 1537, 2049, 16385
19:36:34.681        | UdpTester(91.230.61.172|36000): MTU size: 1492
19:36:34.682        | UdpTester(91.230.61.172|36000): Ping: avg: 179ms, min: 168ms
19:36:34.682        | UdpTester(91.230.61.172|36000): Packets received by server: 30/30
19:36:34.683        | UdpTester(91.230.61.172|36000): Sizes of packets received from server (4):  1025, 1537, 2049, 16385
19:36:34.683        | ConnectionTester: new state ‘CTS_FINNISHED’
19:36:34.690        | ConnectionTester::Shutdown

 

pls help!

2

Can you submit the actual log rather than cutting and pasting? It would be rather helpful. Thanks!

3

ya, i couldnt figure out how to attach the file to the post, so i just copy/pasted… im a Ace in forums. =(

4

Same with me too, mostly is network connection, but after i check my network connection and speed it’s seem all alright… its hard to me to play nicely, because after enter the game, it’s just last 2-3 minutes and again there is a notification "connection lost, reason : network error "… and yes… we need to tringulation to the battle over and over… kindly and desperately need technical support for this… how to post the acctual log? do you need the screenshot ?

5

ok i just double checked my ports, reset router/modem, and figured out how to attach the file. i ran a fresh Conntest, after i tried to login again with the same result.

“lost connection to server, reason : network error.”

for anyone who does know how to attach a file:  Next to “Post” at the bottom of page, there is a “More Reply Options” button. Click that. you will need to post as .zip file. =) 

 

 

 

Issue Resolved:  apparently, my firewall was blocking the game… just had to go in and make it an exception.  for some reason it was the only game on steam that was blocked.

[conntest.zip](< base_url >/applications/core/interface/file/attachment.php?id=6409)

6

*shakes fist at firewall* Yeah that happens sometimes. Glad it working for you now though, but I will still keep this open for people to look at.

7

[Kloudzero](< base_url >/index.php?/user/242592-kloudzero/) I am having the same problem could you explain how to do the fire wall things ? thank you

8

[Kloudzero](< base_url >/index.php?/user/242592-kloudzero/) I am having the same problem could you explain how to do the fire wall things ? thank you

 

This will greatly depend on your firewall and/or router in question.

 

In most firewalls its simply a matter of ‘allowing’ Star Conflict (and/or Steam if you play through that) and you should be good to go.