[O] Connection lost during battle , frequently

Bug Report Section Launcher, game client and connection issues
1

We reciveving connection issues (disconnection) since after 7.10 update.

 

Today is worst.

 

Disconnected 5 times (both me and my wife). We use different Internet Connection and login from different places.

 

Many other people (about 5 other ) have same issue too. Connection get lag severly but while that i open ping to Google and Yuplay sites , they all report Reliable speed (200-300ms) .

 

 

Please check , it seems Server problem or Cluster problem (that we frequenly seen in other similar MMO , World of Tanks)

 

or can be gateway problem too.

 

I am techy so let me know what i can help u guys with, This is the mmo i enjoy best  and i want to help!

 

Phyo Arkar Lwin

 

CTO , Hexcode Technologies.

2

Check the stickies for the Conn Test utility, open the log in notepad and paste the info in here.  

3

— Date: 2013-06-07 (Fri Jun 2013)

14:36:47.112     NET| connecting to lb 91.230.60.102:3801 [0]
14:36:47.241     NET| connected to 1
14:36:47.340     NET| <–( op: SCMD_LB_CVARS, resp: 0 )
14:36:47.340     NET| <–( op: SCMD_ASSIGNED_SHARD, resp: 0 )
14:36:47.340     NET| disconnected with reason 0, m_sessionState 2
14:36:47.473     NET| connected to 100
14:36:47.601     NET| <–( op: SCMD_AUTH_REQ, resp: 0 )
14:36:47.602     NET| -->( op: CCMD_AUTH_REQUEST, req: 1 )
14:36:48.373     NET| <–( op: SCMD_AUTH_ACK, resp: 0 )
14:36:48.374     NET| chat: Connect() requested
14:36:48.374     NET|  :req ( AC_WELCOME_MSG )
14:36:48.374     NET| -->( op: CSCMD_ASYNC_REQ, req: 2 )
14:36:48.374     NET| chat: channel opened, waiting for connection
14:36:48.406     NET| -->( op: CCMD_STORE, req: 3 )
14:36:48.406     NET|  :req ( AC_LOAD_INITIAL_PLAYER_DATA )
14:36:48.406     NET| -->( op: CSCMD_ASYNC_REQ, req: 4 )
14:36:48.406     NET|  :req ( AC_MM_OPTIONS_LIST )
14:36:48.406     NET| -->( op: CSCMD_ASYNC_REQ, req: 5 )
14:36:48.406     NET|  :req ( AC_CLAN_REQUEST_DESC )
14:36:48.406     NET| -->( op: CSCMD_ASYNC_REQ, req: 6 )
14:36:48.407     NET|  :req ( AC_LOBBY_INFO )
14:36:48.407     NET| -->( op: CSCMD_ASYNC_REQ, req: 7 )
14:36:48.407     NET|  :req ( AC_FRIENDS_SEND_REQUEST )
14:36:48.407     NET| -->( op: CSCMD_ASYNC_REQ, req: 8 )
14:36:48.407     NET|  :req ( AC_MAIL_GET )
14:36:48.407     NET| -->( op: CSCMD_ASYNC_REQ, req: 9 )
14:36:48.439     NET| disconnected with reason 0, m_sessionState 4
14:36:48.439     NET| chat: Disconnect() requested
14:56:02.394     NET| connecting to lb 91.230.60.102:3801 [0]
14:56:02.520     NET| connected to 1
14:56:02.619     NET| <–( op: SCMD_LB_CVARS, resp: 0 )
14:56:02.619     NET| <–( op: SCMD_ASSIGNED_SHARD, resp: 0 )
14:56:02.619     NET| disconnected with reason 0, m_sessionState 2
14:56:02.749     NET| connected to 100
14:56:02.749     NET| -->( op: SCMD_KEEP_ALIVE, req: 10 )
14:56:02.882     NET| <–( op: SCMD_AUTH_REQ, resp: 0 )
14:56:02.883     NET| -->( op: CCMD_AUTH_REQUEST, req: 11 )
14:56:03.665     NET| <–( op: SCMD_AUTH_ACK, resp: 0 )
14:56:03.665     NET| chat: Connect() requested
14:56:03.665     NET|  :req ( AC_WELCOME_MSG )
14:56:03.665     NET| -->( op: CSCMD_ASYNC_REQ, req: 12 )
14:56:03.665     NET| chat: channel opened, waiting for connection
14:56:03.697     NET| -->( op: CCMD_STORE, req: 13 )
14:56:03.697     NET|  :req ( AC_LOAD_INITIAL_PLAYER_DATA )
14:56:03.697     NET| -->( op: CSCMD_ASYNC_REQ, req: 14 )
14:56:03.697     NET|  :req ( AC_MM_OPTIONS_LIST )
14:56:03.698     NET| -->( op: CSCMD_ASYNC_REQ, req: 15 )
14:56:03.698     NET|  :req ( AC_CLAN_REQUEST_DESC )
14:56:03.698     NET| -->( op: CSCMD_ASYNC_REQ, req: 16 )
14:56:03.698     NET|  :req ( AC_LOBBY_INFO )
14:56:03.698     NET| -->( op: CSCMD_ASYNC_REQ, req: 17 )
14:56:03.698     NET|  :req ( AC_FRIENDS_SEND_REQUEST )
14:56:03.698     NET| -->( op: CSCMD_ASYNC_REQ, req: 18 )
14:56:03.698     NET|  :req ( AC_MAIL_GET )
14:56:03.698     NET| -->( op: CSCMD_ASYNC_REQ, req: 19 )
14:56:03.730     NET| disconnected with reason 0, m_sessionState 4
14:56:03.730     NET| chat: Disconnect() requested
14:56:14.042     NET| connecting to lb 91.230.60.102:3801 [0]
14:56:14.174     NET| connected to 1
14:56:14.271     NET| <–( op: SCMD_LB_CVARS, resp: 0 )
14:56:14.271     NET| <–( op: SCMD_ASSIGNED_SHARD, resp: 0 )
14:56:14.271     NET| disconnected with reason 0, m_sessionState 2
14:56:14.400     NET| connected to 100
14:56:14.497     NET| <–( op: SCMD_AUTH_REQ, resp: 0 )
14:56:14.499     NET| -->( op: CCMD_AUTH_REQUEST, req: 20 )
14:56:15.275     NET| <–( op: SCMD_AUTH_ACK, resp: 0 )
14:56:15.275     NET| chat: Connect() requested
14:56:15.275     NET|  :req ( AC_WELCOME_MSG )
14:56:15.276     NET| -->( op: CSCMD_ASYNC_REQ, req: 21 )
14:56:15.276     NET| chat: channel opened, waiting for connection
14:56:15.310     NET| -->( op: CCMD_STORE, req: 22 )
14:56:15.310     NET|  :req ( AC_LOAD_INITIAL_PLAYER_DATA )
14:56:15.310     NET| -->( op: CSCMD_ASYNC_REQ, req: 23 )
14:56:15.310     NET|  :req ( AC_MM_OPTIONS_LIST )
14:56:15.310     NET| -->( op: CSCMD_ASYNC_REQ, req: 24 )
14:56:15.310     NET|  :req ( AC_CLAN_REQUEST_DESC )
14:56:15.311     NET| -->( op: CSCMD_ASYNC_REQ, req: 25 )
14:56:15.311     NET|  :req ( AC_LOBBY_INFO )
14:56:15.311     NET| -->( op: CSCMD_ASYNC_REQ, req: 26 )
14:56:15.311     NET|  :req ( AC_FRIENDS_SEND_REQUEST )
14:56:15.311     NET| -->( op: CSCMD_ASYNC_REQ, req: 27 )
14:56:15.311     NET|  :req ( AC_MAIL_GET )
14:56:15.311     NET| -->( op: CSCMD_ASYNC_REQ, req: 28 )
14:56:15.341     NET| disconnected with reason 0, m_sessionState 4
14:56:15.341     NET| chat: Disconnect() requested
14:56:18.514     NET| chat: Disconnect() requested

 

4

Please follow the report [guide](< base_url >/index.php?/topic/15572-how-to-report-client-related-bugs/).

5

List of ports required for the game:

TCP 80, 443, 3800-3815

UDP 35000-36000

Required ports for the launcher:

TCP 27022-27042, 6881, 8090

 

For connection related problems use the Connection Tester. You can find it in your Game folder. Star Conflict\con_tester

Using Steam? You can find it in the installation path of Steam. Mostly C:\Programms\Steam\steamapps\common\Star Conflict\con_tester

 

Make sure these ports are all open for the game.

 

We had similar issues because ports are not open. Sometimes Router block them so make sure you have connectivity. My game usually uses this port: 35014 for connection while playing.