Missing ships and showing wrong user name in account after update

Ships missing showing wrong name on account as user name is warlock20013 and all of my ships are missing I have rank 15 on empire and jerico and a lot of time and effort over 2 years in game plus purchases via cash and belong to MOM( Masters of Mayhem) corp I am high ranking VP in game and sans CEO when my CEO is not around i expec  this issue wil be resolved sahpish or at least some compensation and a reason this has happened from your good selfs

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Do you launch game from Steam? 

If yes contact to support https://support.gaijin.net/hc/en-us/categories/200005051-Star-Conflict