Looted items missing (mk2 green upgrade and mk4 purple upgrade)

Bug Report Section Leveling, balance and market
#1

1. Describe the bug in a few words/sentences.

After getting the loots from either pvp or pve, they cant be found anywhere and also missing from “My Items” storage. Credits are deducted from paying for mk4 loots but item are missing.

 

2. Why do you think this is a bug.

Looted and paid (mk4s using credits that go up to ~500k with tier4/5) items missing/not given. Had 1087/1100 when it happen this last time. Paid another 1.5m to get +200 more space to 1300 and went on another Tier4/5 pve to try and screen shot the bug.

 

3. How often does this bug occur.

Almost every time when I loot mk2 or mk4. Happened many times after the patch but only noticed it about 3 days ago when I tried to upgrade a weapon after receiving the mk2 upgrade. The mk2 upgrade cant be found from the drop down box of the ship’s weapon and not found in the “My Items” storage.

 

Asking in general and corp chat, seems that there are others (a few) who had the same problem (more than enough item space), members in corp did not encounter it though.

 

4. What was your last action/How to reproduce the bug.

Mentioned in “2”. Had 1087/1100 space when it happened, general chat mentioned limited space (which was not in my case). Went on to get EVEN MORE item space (you can see the space available in the screen shots) and did another T4/5 pve to screen shot the bug.

 

5. Detailed explanation of the bug.(Only if you need to add more information to 1.)

Mentioned above.

Step 1: Found a mk4 loot (screenshot-151004-232854)

Step 2: Pop up screen for options to pay for it. (screenshot-151004-232859)

Step 3: Loot paid for (screenshot-151004-232902)

Step 4: Results screen, Tier 4 engine upgrade shown clearly with mouse-over to show details of item, name and clear indication of item bought. “Kit for Vernier Engines IV” (screenshot-151004-232916)

Step 5: Results screen without mouse-over. Both screen shot showed prove of item. (screenshot-151004-232930)

Step 6: Back to hanger. “My Items” storage shown. Tier 4 engine part selected/shown as item missing is Vernier Engines IV. Item mk4 upgrade not found. (screenshot-151004-233309)

Step 7-1: “My Items” list showing upgrade kits directly, Tier 4 selected. As it was an engine part, they usually show up near to the end of the list. (screenshot-151004-234102). Item missing.

Step 7-2: Overlay of the 3rd last row to show more items I have, however the new item “Kit for Vernier Engines IV” is still missing (screenshot-151004-235943)

 

6. Your system specs + Operating system as DX Diag.

Attached below

 

7. Videos + Screenshots (Only if needed, but in most cases they are helpful)

Attached below

 

8. Log files + Exceptions

Attached below

 

  1. New information/bug found that is related. Since I’m not getting the items, I’ve salvage it straight away in the pop up during looting, however the iridium that is salvaged did not add to my total. I had 842 iridium before and still 842 after. Will try to get a screen shot off it. I suspect even those contract vouchers that I get from looting does not add to my total, cant prove it at the moment since I will have to look at the number every match and each time i do get a voucher loot. This is becoming a hassle more than fun. sigh

[2015.10.04 23.36.52.zip](< base_url >/applications/core/interface/file/attachment.php?id=9953)

[DxDiag.txt](< base_url >/applications/core/interface/file/attachment.php?id=9954)

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[DeviceCaps and user_config.zip](< base_url >/applications/core/interface/file/attachment.php?id=9963)

#2

1. Describe the bug in a few words/sentences.

After getting the loots from either pvp or pve, they cant be found anywhere and also missing from “My Items” storage. Credits are deducted from paying for mk4 loots but item are missing.

 

2. Why do you think this is a bug.

Looted and paid (mk4s using credits that go up to ~500k with tier4/5) items missing/not given. Had 1087/1100 when it happen this last time. Paid another 1.5m to get +200 more space to 1300 and went on another Tier4/5 pve to try and screen shot the bug.

 

3. How often does this bug occur.

Almost every time when I loot mk2 or mk4. Happened many times after the patch but only noticed it about 3 days ago when I tried to upgrade a weapon after receiving the mk2 upgrade. The mk2 upgrade cant be found from the drop down box of the ship’s weapon and not found in the “My Items” storage.

 

Asking in general and corp chat, seems that there are others (a few) who had the same problem (more than enough item space), members in corp did not encounter it though.

 

4. What was your last action/How to reproduce the bug.

Mentioned in “2”. Had 1087/1100 space when it happened, general chat mentioned limited space (which was not in my case). Went on to get EVEN MORE item space (you can see the space available in the screen shots) and did another T4/5 pve to screen shot the bug.

 

5. Detailed explanation of the bug.(Only if you need to add more information to 1.)

Mentioned above.

Step 1: Found a mk4 loot (screenshot-151004-232854)

Step 2: Pop up screen for options to pay for it. (screenshot-151004-232859)

Step 3: Loot paid for (screenshot-151004-232902)

Step 4: Results screen, Tier 4 engine upgrade shown clearly with mouse-over to show details of item, name and clear indication of item bought. “Kit for Vernier Engines IV” (screenshot-151004-232916)

Step 5: Results screen without mouse-over. Both screen shot showed prove of item. (screenshot-151004-232930)

Step 6: Back to hanger. “My Items” storage shown. Tier 4 engine part selected/shown as item missing is Vernier Engines IV. Item mk4 upgrade not found. (screenshot-151004-233309)

Step 7-1: “My Items” list showing upgrade kits directly, Tier 4 selected. As it was an engine part, they usually show up near to the end of the list. (screenshot-151004-234102). Item missing.

Step 7-2: Overlay of the 3rd last row to show more items I have, however the new item “Kit for Vernier Engines IV” is still missing (screenshot-151004-235943)

 

6. Your system specs + Operating system as DX Diag.

Attached below

 

7. Videos + Screenshots (Only if needed, but in most cases they are helpful)

Attached below

 

8. Log files + Exceptions

Attached below

There is a potential bug, related to daily rewards in Open Space and possibly to all other loot rewards, including blueprints.

I got some of my missing rewards the next day.

Contact mission have the same problem.

Some people report, that Premium Licence for Contact Mission does not give them any bonuses!

#3

I got this problem too. I completed 4 Open Space missins and didn’t get rewards, and two upgrades from PVP loot didn’t appeared in my storage.

Also i didn’t get my 4th daily login bonus.

#4
  1. New screen shot capture. Didnt take too long for it to happen. This time it happened TWICE in the same loot tries. As you can see from the screen shot, i had +6 twice which gave a total of +12 but when I got back to my hanger, it’s still 842 total.

As you can see from the tries, it was the 1st and 3rd try that I got the item and chose to salvage it since i’m not getting the item as per the initial bug. I think this bug is related to the one mentioned above.

[DeviceCaps.log](< base_url >/applications/core/interface/file/attachment.php?id=9964)

[user_config.xml](< base_url >/applications/core/interface/file/attachment.php?id=9965)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9966)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=9967)

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#5

10.  Mission assignment rewards did not come through. Screen shot. Based on the previous screen shots you can see how many Armafa loyalty vouchers I’ve had, about 40,000 +/-. With the rewards from assignment mission, i should have about 80,000 +/- in total. Even the Osmium Crystal is not received.

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[DeviceCaps.log](< base_url >/applications/core/interface/file/attachment.php?id=9976)

[user_config.xml](< base_url >/applications/core/interface/file/attachment.php?id=9977)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9978)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=9979)

#6
  1. More to add, just finished a special ops Tier 3, got a T3 blueprint for reverse thruster (I had it previously and used/learned it already), and a tier 3 mk2 adaptive shield…Both missing in “My Items”. Screen shot provided.

[DeviceCaps.log](< base_url >/applications/core/interface/file/attachment.php?id=9980)

[user_config.xml](< base_url >/applications/core/interface/file/attachment.php?id=9981)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9982)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=9983)

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#7

Now I got my stuff from yesterday, but the daily login is out of sync.

#8

At this time we trying to fix it