Important! About recent connection losses!

25244488 · January 16, 2015, 11:29am

Yesterday our datacenter had to undergo maintenance required for a new uplink.

This should positively affect connectivity.

This also affected routing to the datacenter. It’s possible that routing tables didn’t update at some nodes, so in case of server availability problems, please, post the latest game logs and even better, trace the route to the server you couldn’t connect to (it should be indicated in game.log), then look for ERROR notifications.

The full list of instructions can be found[here](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/).

16671848 · January 16, 2015, 1:38pm

This should positively affect connectivity.

What exactly does this mean?

5165925 · January 16, 2015, 3:34pm

Honestly, I think the issue is simply to far of a distance for the data to travel across to many terrible ISPs. I know some north american isp’s have terrible servers.

_70717869_countries_with_high_speed_broa

North america basically pays the worst price to speed ratio.

13427972 · January 16, 2015, 4:27pm

Mbps are not related to latency and ping or Dns.

5165925 · January 16, 2015, 5:19pm

Mbps are not related to latency and ping or Dns.

My point, is North American servers are terrible. They are getting better however, now that entrepreneur’s are finally working to provide better services. My mom has high speed internet and any time I play star conflict at her house it has terrible ping. But when I am home, I have fibreOptic internet which I get good ping on any servers.

4242384 · January 16, 2015, 5:22pm

My point, is North American servers are terrible. They are getting better however, now that entrepreneur’s are finally working to provide better services. My mom has high speed internet and any time I play star conflict at her house it has terrible ping. But when I am home, I have fibreOptic internet which I get good ping on any servers.

What does it have to do with servers? To me this is an ISP problems

99% of the time i have no problems with NA servers, and 1% i blame my cheap ISP

oh and btw, FibreOptics internet in Canada is a lie

5165925 · January 16, 2015, 5:31pm

What does it have to do with servers? To me this is an ISP problems

99% of the time i have no problems with NA servers, and 1% i blame my cheap ISP

oh and btw, FibreOptics internet in Canada is a lie

When I say server, I refer to the servers that ISP’s have that route traffic, so yes it’s an ISP problem. I have FibreOp in my area, what do you mean by it’s a lie? I get 75/30 internet with it, and like 130 ping on russian servers.

4242384 · January 16, 2015, 6:40pm

The infrastructure has been on fibre-optics since forever, while it was sold under different name, with new protocols they managed to increase consumer speeds, but the infrastructure is the same, it is juts a marketing move to include Fibre into the product name. It is same as 2g/3g/4g/LTE, w/e is sold under does not necessary mean it is comply with the actual capabilities of such protocols.

Like you go to some bistro and there is a Slogan" Our burgers are made out of 100%beef"

problem is it does not mean it is made of 100 % beef, it is made of a substance that is produced by the Company named “100% beef”

Plus, unless you live in brand new Condo building that is pre-wired with fibreoptic lines (which is a funny part 90% of public ISP not even using), the actual materials that go between your modem to the ISPs servers node is coax cable, i.e. copper wires.

I have a fibreoptic line in my Condo building - I literately have an outlet that is direct plug into fibreoptic network, so i called Rogers/Bell/Telus to inquire regarding their “Fibre” options, guess what - they still use regular, old days copper wires to go from my place to their servers, and the actual fibre line is not used by them. At least yet.

1942418 · January 16, 2015, 8:51pm

Yesterday our datacenter had to undergo maintenance required for a new uplink.

This should positively affect connectivity.

This also affected routing to the datacenter. It’s possible that routing tables didn’t update at some nodes, so in case of server availability problems, please, post the latest game logs and even better, trace the route to the server you couldn’t connect to (it should be indicated in game.log), then look for ERROR notifications.

The full list of instructions can be found[here](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/).

A lot of French have the issue, I’m collecting my members logs.

5165925 · January 16, 2015, 9:31pm

starcoaster can’t connect to any servers for star conflict, or even this website.

2393597 · January 16, 2015, 10:24pm

Well using VPN from USA worked fine, but without VPN I couldn’t connect.

21053717 · January 16, 2015, 10:56pm

Servers are back online now, however, if the devs could give a little compensation to the people affected (if they haven’t already) this would be greatly appreciated by the community as it’s probably beemquite stressful. I wasn’t able to get any response from the site or game servers at all, the launcher was freezing because it couldn’t see any servers.

As compensation, perhaps a couple of days premium or some parts for a secret project ship or something valuable.

I appreciate your efforts in trying to reduce ping and connection losses, not everything always goes to plan. Especially not with complex programs and machinery.

Devs, Admins, Testers and Merc’s,

Good hunting. See you out there.

1942418 · January 17, 2015, 1:37am

Servers down…

1942418 · January 17, 2015, 1:40am

Game.log

— Date: 2015-01-17 (Sat Jan 2015) Paris, Madrid UTC+01:00

02:34:45.722         | //////////////////////////////////////////////////////////////////////////////
02:34:45.722         | //
02:34:45.722         | // Build: StarConflict 1.0.13.64275 (Jan 14 2015 08:32:21)
02:34:45.722         | //
02:34:45.722         | //////////////////////////////////////////////////////////////////////////////
02:34:45.722         |
02:34:45.903         | Failed to initialize Steam. Probably Steam client is not running.
02:34:49.574         | Try to setup resolution 1920x1080 1920x1080 2
02:34:49.645         | Try to setup resolution 1920x1080 1920x1080 1
02:34:49.645         | reset d3d device
02:34:50.361         | Client language: ENGLISH
02:34:50.442         | Number of audio devices: 5
02:34:50.442         | Audio device 0: Micro/Casque (Plantronics GameCom 780)
02:34:50.442         |    Sound caps: OUTPUT_MULTICHANNEL OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
02:34:50.442         |    Speaker mode: 5POINT1
02:34:50.442         | Audio device 1: Realtek Digital Output (Realtek High Definition Audio)
02:34:50.442         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
02:34:50.442         |    Speaker mode: STEREO
02:34:50.442         | Audio device 2: Haut-parleurs (Realtek High Definition Audio)
02:34:50.442         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
02:34:50.442         |    Speaker mode: STEREO
02:34:50.442         | Audio device 3: Realtek Digital Output(Optical) (Realtek High Definition Audio)
02:34:50.443         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
02:34:50.443         |    Speaker mode: STEREO
02:34:50.443         | Audio device 4: SyncMaster-4 (NVIDIA High Definition Audio)
02:34:50.443         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
02:34:50.443         |    Speaker mode: STEREO
02:34:50.443         | Number of recording audio devices: 2
02:34:50.443         | Recording audio device 0: Micro/Casque (Plantronics GameCom 780)
02:34:50.443         | Recording audio device 1: Microphone (HD Webcam C510)
02:34:50.443         | Speaker mode: 5POINT1
02:34:55.514 WARNING| ^1UiResourceManager::LoadStrings(): empty string “matchMaking_rang_value” for default language
02:34:57.476         | DIntit device 0x34BAB064; guid {EAB53720-336E-11E2-8001444553540000}, product {C215046D-0000-0000-0000504944564944}, name ‘Logitech Extreme 3D’
02:34:57.724         | DIntit device 0xC741854D; guid {D51DB720-3F43-11E3-8001444553540000}, product {C216046D-0000-0000-0000504944564944}, name ‘Logitech Dual Action USB’
02:34:58.138         | Environment setting ‘default’ loaded
02:34:58.149         | Entity Defs hash 69A3FD23. calculated in 1.35 ms
02:34:59.198         | BnRandCaller succeeded
02:34:59.243         | ReplayManager: stopping activity due to map change
02:34:59.289         | ====== starting level: ‘levels/mainmenu/mainmenu’ ======
02:34:59.400         | Environment setting ‘mainmenu’ loaded
02:35:00.858         | MasterServer_RequestServerStatus
02:35:00.858         | MasterServer_RequestServerVersion
02:35:00.858         | MasterServer_RequestNewsFeed
02:35:00.858         | MasterServer_RequestServerAddresess
02:35:00.858         | Requesting web advert …
02:35:00.872         | ====== level started: ‘levels/mainmenu/mainmenu’ success ======
02:35:01.047 WARNING| frame 119 gameGlobals.frameTimeReal is too large (0.143606)
02:35:10.156         | MasterServer_OnServerStatus: status code 0, server status 1
02:35:10.156         | MasterServer_OnServerVersion: status code 0, version 1.0.13.64275, my version is 1.0.13.64275
02:35:10.156         | MasterServer_OnServerAddresess: status code 0
02:35:10.156         | MasterServer_OnWebAdvertisement: status code 0
02:35:10.157         | MasterServer_OnWebAdvertisement: loading image 0/0 from cache…
02:35:10.158         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.175         | MasterServer_OnWebAdvertisement: loading image 0/1 from cache…
02:35:10.175         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.176         | MasterServer_OnWebAdvertisement: loading image 1/0 from cache…
02:35:10.177         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.192         | MasterServer_OnWebAdvertisement: loading image 1/1 from cache…
02:35:10.193         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.193         | MasterServer_OnWebAdvertisement: loading image 2/0 from cache…
02:35:10.195         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.210         | MasterServer_OnWebAdvertisement: loading image 2/1 from cache…
02:35:10.210         | MasterServer_OnWebAdvertImage: status code 0
02:35:10.211         | Finalizing WebAd image fetching.
02:35:10.213         | MasterServer_OnNewsFeed: status code 0
02:35:11.611         | MasterServerEndpoint: connecting to load balancer at 91.230.61.25:3801 [0]…
02:35:11.673         | MasterServerEndpoint: connected to load balancer 91.230.61.25:3801, awaiting shard address…
02:35:11.740         | Applying LB cvars…
02:35:11.740         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
02:35:11.740         | ‘sv_dailyWinPveExpRewardCf’ ← ‘2.000’
02:35:11.740         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘2.000’
02:35:11.740         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
02:35:11.740         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
02:35:11.740         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
02:35:11.873         | MasterServerEndpoint: received shard address (91.230.61.170:3802)
02:35:11.873         | MasterServerEndpoint: received chat server address (91.230.61.25:3815)
02:35:11.873         | Disconnecting from load balancer
02:35:11.940         | MasterServerEndpoint: connected to shard 91.230.61.170:3802, awaiting auth request…
02:35:12.808         | MasterServerEndpoint: Successfully login to masterServer 91.230.61.170:3802, uid 00016457, nick Silmerias, spaceStationZoneId 2
02:35:12.924         | StoreSvc: received store hash, its d740c28c
02:35:12.925         | StoreSvc: loading store cache
02:35:12.926         | StoreSvc: cache signature matches, loading the store from cache
02:35:12.926         | Game store size : 406.72949 Kb
02:35:12.931         | StoreSvc: loading base store took 4.9 ms, but there is a patch probs…
02:35:12.958         | Profile ‘Florent’ saved successfully in ‘c:\users\florent\documents\my games\starconflict\profiles\0001.prfl’
02:35:12.961 WARNING| m_bufferizedUICalls delivery took 29.6 ms
02:35:13.024         | Store patch size : 0.33105 Kb
02:35:13.024         | Store patch was packed, unpacked size : 0.49707 Kb
02:35:13.024         | StoreSvc: proceeding to special values loading…
02:35:13.098 WARNING| m_bufferizedUICalls delivery took 6.3 ms
02:35:13.189 WARNING| ^1UiResourceManager::GetResourceHandleByNameInternal() - cannot find resource (resourceName: “itemSubType_SpaceMissile_Slowdown”, resourceType: “DEFAULT_STRING”)
02:35:13.230 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:GetEntityLocalizedNameByDef()[ERROR]: cannot find _G.Def[MottoTest].uiName
02:35:13.230 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:GetEntityLocalizedNameByDef()[ERROR]: cannot find _G.Def[AvatarTest].uiName
02:35:13.321 WARNING| m_bufferizedUICalls delivery took 11.2 ms
02:35:13.421         | Profile ‘Florent’ saved successfully in ‘c:\users\florent\documents\my games\starconflict\profiles\0001.prfl’
02:35:13.423         | ReplayManager: stopping activity due to map change
02:35:13.480         | ====== starting level: ‘levels\mainmenu\mm_federation’ ======
02:35:13.539         | Environment setting ‘mm_federation’ loaded
02:35:14.693 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_AAMEMP_T3_Rare”
02:35:14.693 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_Nuke_T3_Rare”
02:35:14.694 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_Volley_T3_Rare”
02:35:14.696 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_AAMSlow_T4_Rare”
02:35:14.696 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_AAMKin_T4_Rare”
02:35:14.697 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:UpdateInvItems()[ERROR]: cannot find def for defName “SpaceMissile_PropulsionJammField_T4_Rare”
02:35:14.746         | Profile ‘Florent’ saved successfully in ‘c:\users\florent\documents\my games\starconflict\profiles\0001.prfl’
02:35:14.844         | ====== level started: ‘levels\mainmenu\mm_federation’ success ======
02:35:15.170 WARNING| frame 896 gameGlobals.frameTimeReal is too large (0.242292)
02:35:20.400 WARNING| frame 1205 gameGlobals.frameTimeReal is too large (0.105917)
02:35:44.153         | reset d3d device
02:35:45.163 WARNING| frame 2631 GPU wait time is too large (0.603871)
02:35:45.165 WARNING| frame 2631 gameGlobals.frameTimeReal is too large (0.406193)
02:35:45.305 WARNING| frame 2632 gameGlobals.frameTimeReal is too large (0.610268)
02:35:45.311 WARNING| frame 2633 gameGlobals.frameTimeReal is too large (0.140564)
02:36:10.158         | Closed connection with masterServer addr 91.230.61.170:3802, reason 5
02:36:10.162         | MasterServer_RequestServerStatus
02:36:10.162         | MasterServer_RequestServerVersion
02:36:10.162         | MasterServer_RequestNewsFeed
02:36:10.162         | MasterServer_RequestServerAddresess
02:36:13.442         | MasterServerEndpoint: connecting to load balancer at 91.230.61.97:3801 [0]…
02:36:32.208    ERROR| HttpClient: message->data.result != CURLE_OK, it is 7 (Couldn’t connect to server)
02:36:32.208         | MasterServer_OnServerStatus: status code 1007, server status 0
02:36:32.208 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerStatus()[ERROR]: fail to retreive server status; error 1007
02:36:32.208    ERROR| HttpClient: message->data.result != CURLE_OK, it is 7 (Couldn’t connect to server)
02:36:32.209         | MasterServer_OnServerVersion: status code 1007, version , my version is 1.0.13.64275
02:36:32.209 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerVersion()[ERROR]: fail to retreive server version; error 1007
02:36:32.258    ERROR| HttpClient: message->data.result != CURLE_OK, it is 7 (Couldn’t connect to server)
02:36:32.258         | MasterServer_OnServerAddresess: status code 1007
02:36:32.258 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerAddresess()[WARNING]: fail to retreive servers list; error 1007
02:36:34.458 WARNING| NetSocket::UpdateConnecting() failed with error ‘10060’
02:36:34.458 WARNING| Failed to connect to loadbalancer 0
02:36:34.493         | MasterServerEndpoint: connecting to load balancer at 91.230.61.25:3801 [1]…
02:36:34.558         | MasterServerEndpoint: connected to load balancer 91.230.61.25:3801, awaiting shard address…
02:36:34.641         | Applying LB cvars…
02:36:34.641         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
02:36:34.641         | ‘sv_dailyWinPveExpRewardCf’ ← ‘2.000’
02:36:34.641         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘2.000’
02:36:34.641         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
02:36:34.641         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
02:36:34.641         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
02:36:34.641         | MasterServerEndpoint: received shard address (91.230.61.97:3802)
02:36:34.641         | MasterServerEndpoint: received chat server address (91.230.61.25:3815)
02:36:34.641         | Disconnecting from load balancer
02:36:34.708         | MasterServerEndpoint: connected to shard 91.230.61.97:3802, awaiting auth request…
02:36:46.858         | NetChannel: remote sent disconnect reason 36, closing ‘91.230.61.97:3802’
02:36:46.858         | Closed connection with masterServer addr 91.230.61.97:3802, reason 36
02:36:55.192         | MasterServerEndpoint: connecting to load balancer at 91.230.61.97:3801 [0]…
02:36:55.258         | MasterServerEndpoint: connected to load balancer 91.230.61.97:3801, awaiting shard address…
02:36:55.324         | Applying LB cvars…
02:36:55.325         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
02:36:55.325         | ‘sv_dailyWinPveExpRewardCf’ ← ‘2.000’
02:36:55.325         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘2.000’
02:36:55.325         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
02:36:55.325         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
02:36:55.325         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
02:36:55.325         | MasterServerEndpoint: received shard address (91.230.61.97:3802)
02:36:55.325         | MasterServerEndpoint: received chat server address (91.230.61.97:3815)
02:36:55.325         | Disconnecting from load balancer
02:36:55.391         | MasterServerEndpoint: connected to shard 91.230.61.97:3802, awaiting auth request…
02:37:01.163 WARNING| frame 7176 gameGlobals.frameTimeReal is too large (0.118823)
02:37:04.512         | MasterServer_OnNewsFeed: status code 500
02:37:04.512 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnNewsFeed()[ERROR]: fail to get news; error code: 500
02:37:08.362         | NetChannel: remote sent disconnect reason 36, closing ‘91.230.61.97:3802’
02:37:08.362         | Closed connection with masterServer addr 91.230.61.97:3802, reason 36
02:38:03.118         | reset d3d device
02:38:03.832 WARNING| frame 10894 gameGlobals.frameTimeReal is too large (0.317537)
02:38:03.965 WARNING| frame 10895 gameGlobals.frameTimeReal is too large (0.400613)
02:38:03.971 WARNING| frame 10896 gameGlobals.frameTimeReal is too large (0.133498)
02:38:47.791 WARNING| frame 10997 gameGlobals.frameTimeReal is too large (0.133919)
02:38:47.792         | reset d3d device
02:38:48.097 WARNING| frame 10998 gameGlobals.frameTimeReal is too large (42.031013)
02:38:48.498 WARNING| frame 10999 gameGlobals.frameTimeReal is too large (0.306174)
02:38:48.646 WARNING| frame 11000 gameGlobals.frameTimeReal is too large (0.401039)
02:38:48.653 WARNING| frame 11001 gameGlobals.frameTimeReal is too large (0.148377)
02:38:50.684         | Profile ‘Florent’ saved successfully in ‘c:\users\florent\documents\my games\starconflict\profiles\0001.prfl’
02:38:50.708         | GameApp shutdown
02:38:50.871 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_fb_ico”, type: “TEXTURE”)
02:38:50.871 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_vk_ico”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_0”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_1”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_2”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_3”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_4”, type: “TEXTURE”)
02:38:50.880 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_5”, type: “TEXTURE”)
02:38:51.068    FATAL| There are undeleted shared strings ‘’ somewhere (ref count 856)!

1942418 · January 17, 2015, 1:41am

A member of FrogSwarm game.log

— Date: 2015-01-16 (Fri Jan 2015) Paris, Madrid UTC+01:00

21:48:24.938         | //////////////////////////////////////////////////////////////////////////////
21:48:24.938         | //
21:48:24.938         | // Build: StarConflict 1.0.13.64275 (Jan 14 2015 08:32:21)
21:48:24.938         | //
21:48:24.938         | //////////////////////////////////////////////////////////////////////////////
21:48:24.938         |
21:48:25.068         | Steam initialized appId 212070, userSteamID 1|1|99f0604, userName ‘Valfoutre’
21:48:28.123         | Try to setup resolution 1920x1080 1920x1080 2
21:48:28.151         | Try to setup resolution 1920x1080 1920x1058 2
21:48:28.151         | reset d3d device
21:48:28.511         | Client language: ENGLISH
21:48:28.544         | Number of audio devices: 3
21:48:28.544         | Audio device 0: Casque (2- Realtek High Definition Audio)
21:48:28.544         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
21:48:28.544         |    Speaker mode: STEREO
21:48:28.544         | Audio device 1: Realtek Digital Output (2- Realtek High Definition Audio)
21:48:28.544         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
21:48:28.544         |    Speaker mode: STEREO
21:48:28.544         | Audio device 2: VX239-4 (NVIDIA High Definition Audio)
21:48:28.544         |    Sound caps: OUTPUT_FORMAT_PCM8 OUTPUT_FORMAT_PCM16 OUTPUT_FORMAT_PCM24 OUTPUT_FORMAT_PCM32 OUTPUT_FORMAT_PCMFLOAT
21:48:28.544         |    Speaker mode: STEREO
21:48:28.544         | Number of recording audio devices: 1
21:48:28.544         | Recording audio device 0: Microphone (2- Realtek High Definition Audio)
21:48:28.545         | Speaker mode: STEREO
21:48:31.776 WARNING| ^1UiResourceManager::LoadStrings(): empty string “matchMaking_rang_value” for default language
21:48:33.361         | Environment setting ‘default’ loaded
21:48:33.371         | Entity Defs hash 69A3FD23. calculated in 1.23 ms
21:48:34.404         | BnRandCaller succeeded
21:48:34.444         | ReplayManager: stopping activity due to map change
21:48:34.486         | ====== starting level: ‘levels/mainmenu/mainmenu’ ======
21:48:34.553         | Environment setting ‘mainmenu’ loaded
21:48:35.953         | MasterServer_RequestServerStatus
21:48:35.953         | MasterServer_RequestServerVersion
21:48:35.953         | MasterServer_RequestNewsFeed
21:48:35.953         | MasterServer_RequestServerAddresess
21:48:35.953         | Requesting web advert …
21:48:35.976         | ====== level started: ‘levels/mainmenu/mainmenu’ success ======
21:48:44.314         | MasterServerEndpoint: connecting to load balancer at 91.230.61.97:3801 [0]…
21:48:44.317 WARNING| frame 810 gameGlobals.frameTimeReal is too large (0.264625)
21:48:45.722         | MasterServer_OnServerStatus: status code 504, server status 0
21:48:45.722 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerStatus()[ERROR]: fail to retreive server status; error 504
21:48:45.722         | MasterServer_OnServerVersion: status code 504, version , my version is 1.0.13.64275
21:48:45.722 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerVersion()[ERROR]: fail to retreive server version; error 504
21:48:45.722         | MasterServer_OnNewsFeed: status code 504
21:48:45.722 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnNewsFeed()[ERROR]: fail to get news; error code: 504
21:48:45.731         | MasterServer_OnServerAddresess: status code 504
21:48:45.731 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerAddresess()[WARNING]: fail to retreive servers list; error 504
21:48:45.738         | MasterServer_OnWebAdvertisement: status code 504
21:48:53.508         | MasterServerEndpoint: connected to load balancer 91.230.61.97:3801, awaiting shard address…
21:48:56.697         | Applying LB cvars…
21:48:56.697         | ‘mss_playerBoughtVesselAdCooldown’ ← ‘20.000’
21:48:56.697         | ‘sv_dailyWinPveExpRewardCf’ ← ‘2.000’
21:48:56.697         | ‘sv_dailyWinPvpExpRewardCf’ ← ‘2.000’
21:48:56.697         | ‘cl_showBiomorphsKilledCounter’ ← ‘0.000’
21:48:56.697         | ‘mss_playerBoughtVesselAdLoBrace’ ← ‘-4.000’
21:48:56.697         | ‘mss_playerBoughtVesselAdHiBrace’ ← ‘4.000’
21:48:56.697         | MasterServerEndpoint: received shard address (91.230.61.97:3802)
21:48:56.697         | MasterServerEndpoint: received chat server address (91.230.61.100:3815)
21:48:56.697         | Disconnecting from load balancer
21:49:17.731 WARNING| NetSocket::UpdateConnecting() failed with error ‘10060’
21:49:17.731    ERROR| Unhandled MasterServerEndpoint::OnDisconnect: SS_IN_QUEUE
21:51:44.836 WARNING| frame 4842 gameGlobals.frameTimeReal is too large (135.785049)
21:51:45.668         | MasterServerEndpoint: connecting to load balancer at 91.230.61.97:3801 [0]…
21:51:45.672 WARNING| frame 4915 gameGlobals.frameTimeReal is too large (0.252667)
21:52:06.674 WARNING| NetSocket::UpdateConnecting() failed with error ‘10060’
21:52:06.674 WARNING| Failed to connect to loadbalancer 0
21:52:06.848         | MasterServerEndpoint: connecting to load balancer at 91.230.61.25:3801 [1]…
21:52:06.851 WARNING| frame 5580 gameGlobals.frameTimeReal is too large (0.175162)
21:52:27.864 WARNING| NetSocket::UpdateConnecting() failed with error ‘10060’
21:52:27.864 WARNING| Failed to connect to loadbalancer 1
21:52:28.128         | MasterServerEndpoint: connecting to load balancer at 91.230.61.100:3801 [2]…
21:52:28.140 WARNING| frame 6210 gameGlobals.frameTimeReal is too large (0.264867)
21:52:49.130 WARNING| NetSocket::UpdateConnecting() failed with error ‘10060’
21:52:49.130 WARNING| Failed to connect to loadbalancer 2
21:52:49.130    ERROR| No more loadbalancers available
21:52:51.731         | MasterServer_RequestServerStatus
21:52:51.731         | MasterServer_RequestServerVersion
21:53:01.737         | MasterServer_OnServerStatus: status code 504, server status 0
21:53:01.737 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerStatus()[ERROR]: fail to retreive server status; error 504
21:53:51.734 WARNING| HttpClient: internal timeout reached
21:53:51.734         | MasterServer_OnServerVersion: status code 1001, version , my version is 1.0.13.64275
21:53:51.734 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerVersion()[ERROR]: fail to retreive server version; error 1001
21:54:51.740         | MasterServer_RequestServerStatus
21:54:51.740         | MasterServer_RequestServerVersion
21:55:01.754         | MasterServer_OnServerStatus: status code 504, server status 0
21:55:01.754 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerStatus()[ERROR]: fail to retreive server status; error 504
21:55:01.755         | MasterServer_OnServerVersion: status code 504, version , my version is 1.0.13.64275
21:55:01.755 WARNING| script (ui\scripts\windows\loginwnd.lua@0): UI.LoginWnd:MasterServer_OnServerVersion()[ERROR]: fail to retreive server version; error 504
21:56:40.905 WARNING| frame 12736 gameGlobals.frameTimeReal is too large (39.383743)
21:56:43.566 WARNING| frame 12997 gameGlobals.frameTimeReal is too large (0.373120)
21:57:27.485 WARNING| frame 13058 gameGlobals.frameTimeReal is too large (43.401920)
21:57:29.284         | GameApp shutdown
21:57:29.394 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_fb_ico”, type: “TEXTURE”)
21:57:29.395 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_vk_ico”, type: “TEXTURE”)

2434243 · January 17, 2015, 1:52am

Servers are back online now, however, if the devs could give a little compensation to the people affected (if they haven’t already) this would be greatly appreciated by the community as it’s probably beemquite stressful. I wasn’t able to get any response from the site or game servers at all, the launcher was freezing because it couldn’t see any servers.

As compensation, perhaps a couple of days premium or some parts for a secret project ship or something valuable.

I appreciate your efforts in trying to reduce ping and connection losses, not everything always goes to plan. Especially not with complex programs and machinery.

Devs, Admins, Testers and Merc’s,

Good hunting. See you out there.

NOPE!! Not yet! The game servers will let me log in for about 10-20sec before I dissconnect. If i try to enter a battle it dissconnects after about 30-40sec. I would not say that it is fixed at all yet.

6906229 · January 17, 2015, 2:08am

Yesterday our datacenter had to undergo maintenance required for a new uplink.

This should positively affect connectivity.

This also affected routing to the datacenter. It’s possible that routing tables didn’t update at some nodes, so in case of server availability problems, please, post the latest game logs and even better, trace the route to the server you couldn’t connect to (it should be indicated in game.log), then look for ERROR notifications.

The full list of instructions can be found[here](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/).

Can we get a update from the developers on WTH is going on and what are they plaing to do about the event that has started that most of us aren’t Guna be able to do

3930240 · January 17, 2015, 2:15am

okay! I have a few gripes about this…

#1…I lost one full day of premium !

#2…I lost all points I’d accumulated, plus a cargo-hold full of goodies!

#3…when I finally got to log in this evening, I was told the missiles “Firestorm-V” and “flat-reflector V” were “outdated” and had been removed! (I’d just “updated” them!)…when I went to re-install, I had to buy the same missiles and lens! and re-purchase without getting them “updated”…

#4…the game also “charged” me 70,000 credits for repairs !!! to my Mjolnir I was flying when the game crashed and booted me out, because it wouldn’t let me use the gates or dock!

I’m a “paying customer” and have been spending money on this game…my latest purchase through paypal, I may have to ask them to get a refund if this is NOT handled this time, to my satisfaction !

1942418 · January 17, 2015, 2:46am

Stop complaining and get them your game.log FFS.

@[Lawrence_H](< base_url >/index.php?/user/251718-tatsin/)

Another game.log

03:32:08.852         | client: avgPing 24.8/0.5; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
03:32:08.852         | client: connection closed. DR_CLIENT_SERVER_TRANSFER
03:32:08.852         | Network stats (bytes per second): avg pushed 529, max pushed 728, avg sent 1308, max sent 1675, avg received 3308, max received 4601
03:32:08.927         | MasterServerSession: connect to ZoneInstance, session 128849020598, at addr 5.178.86.27|35044, zoneId 202
03:32:08.956         | client: start connecting to 5.178.86.27|35044…
03:32:08.973 WARNING| frame 157402 gameGlobals.frameTimeReal is too large (0.113108)
03:32:09.136         | client: connected to 5.178.86.27|35044, setting up session…
03:32:09.419         | client: ADD_PLAYER 1 (SunityEclipse [], 000F166A) status 4 team 17 group 1557793
03:32:09.419         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 1 team 18
03:32:09.419         | client: server assigned id 2
03:32:09.419         | client: got level load message ‘fed_frontier’
03:32:09.451         | ReplayManager: stopping activity due to map change
03:32:19.115         | ====== starting level: ‘levels\open_world\federation\fed_frontier’ FreeSpace client ======
03:32:19.115 WARNING| frame time of frame 157434 within loading callback is too large (9.664432)
03:32:20.522         | Environment setting ‘fed_frontier’ loaded
03:32:20.725         | client: send ready message
03:32:20.801         | client: ADD_PLAYER 1 (SunityEclipse [], 000F166A) status 4 team 17 group 1557793
03:32:20.801         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 2 team 18
03:32:20.823         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 4 team 18
03:32:20.855         | client: got init message (and 1st snapshot). ping 50
03:32:22.042 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:GetTutorialQuestHangarRace()[ERROR]: invalid type of “_G.QuestGroups[18].space_station_race”; “number” expected, got “nil”
03:32:22.048 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:GetTutorialQuestHangarRace()[ERROR]: invalid type of “_G.QuestGroups[18].space_station_race”; “number” expected, got “nil”
03:32:22.048 WARNING| script (ui\scripts\work\uigamefuncs.lua@0): UI:GetTutorialQuestTaskDesc2()[ERROR]: invasion is not active; cannot show valid task for quest 317, stage 1
03:32:22.107         | ====== level started: ‘levels\open_world\federation\fed_frontier’ success ======
03:32:22.245 WARNING| frame 157495 gameGlobals.frameTimeReal is too large (0.114536)
03:32:22.258 WARNING| frame 157496 gameGlobals.frameTimeReal is too large (0.123373)
03:33:23.186         | client: avgPing 50.4/0.5; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
03:33:23.186         | client: connection closed. DR_CLIENT_SERVER_TRANSFER
03:33:23.186         | Network stats (bytes per second): avg pushed 532, max pushed 733, avg sent 1279, max sent 1683, avg received 2200, max received 2844
03:33:23.291         | MasterServerSession: connect to ZoneInstance, session 128849020583, at addr 5.178.86.27|35000, zoneId 201
03:33:23.316         | client: start connecting to 5.178.86.27|35000…
03:33:23.328 WARNING| frame 161145 gameGlobals.frameTimeReal is too large (0.137427)
03:33:23.502         | client: connected to 5.178.86.27|35000, setting up session…
03:33:23.785         | client: ADD_PLAYER 1 (Silmerias [bLK], 00016457) status 1 team 17
03:33:23.786         | client: server assigned id 1
03:33:23.786         | client: got level load message ‘empire_frontier’
03:33:23.817         | ReplayManager: stopping activity due to map change
03:33:28.361         | ====== starting level: ‘levels\open_world\empire\empire_frontier’ FreeSpace client ======
03:33:29.827         | Environment setting ‘empire_frontier’ loaded
03:33:29.953         | client: send ready message
03:33:30.044         | client: ADD_PLAYER 1 (Silmerias [bLK], 00016457) status 2 team 17
03:33:30.056         | client: ADD_PLAYER 1 (Silmerias [bLK], 00016457) status 4 team 17
03:33:30.097         | client: got init message (and 1st snapshot). ping 51
03:33:31.335         | ====== level started: ‘levels\open_world\empire\empire_frontier’ success ======
03:33:31.512 WARNING| frame 161241 gameGlobals.frameTimeReal is too large (0.146513)
03:34:27.935         | call CL_RequestDropCargoHoldItem( 2 )
03:34:35.969         | client: avgPing 50.4/0.6; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
03:34:35.969         | client: connection closed. DR_CLIENT_SERVER_TRANSFER
03:34:35.969         | Network stats (bytes per second): avg pushed 565, max pushed 759, avg sent 1352, max sent 1707, avg received 2245, max received 2737
03:34:36.059         | MasterServerSession: connect to ZoneInstance, session 128849020586, at addr 5.178.86.27|35009, zoneId 203
03:34:36.079         | client: start connecting to 5.178.86.27|35009…
03:34:36.092 WARNING| frame 165110 gameGlobals.frameTimeReal is too large (0.117131)
03:34:36.269         | client: connected to 5.178.86.27|35009, setting up session…
03:34:36.486         | client: ADD_PLAYER 0 (Silmerias [bLK], 00016457) status 1 team 16
03:34:36.486         | client: server assigned id 0
03:34:36.486         | client: got level load message ‘jericho_frontier’
03:34:36.521         | ReplayManager: stopping activity due to map change
03:34:45.318         | ====== starting level: ‘levels\open_world\jericho\jericho_frontier’ FreeSpace client ======
03:34:45.318 WARNING| frame time of frame 165139 within loading callback is too large (8.796494)
03:34:46.616         | Environment setting ‘jericho_frontier’ loaded
03:34:46.808         | client: send ready message
03:34:46.913         | client: ADD_PLAYER 0 (Silmerias [bLK], 00016457) status 2 team 16
03:34:46.923         | client: ADD_PLAYER 0 (Silmerias [bLK], 00016457) status 4 team 16
03:34:47.039         | client: got init message (and 1st snapshot). ping 50
03:34:48.311         | ====== level started: ‘levels\open_world\jericho\jericho_frontier’ success ======
03:34:48.444 WARNING| frame 165201 gameGlobals.frameTimeReal is too large (0.106033)
03:34:48.459 WARNING| frame 165202 gameGlobals.frameTimeReal is too large (0.119056)
03:35:56.070         | client: avgPing 50.8/0.5; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
03:35:56.070         | client: connection closed. DR_CLIENT_SERVER_TRANSFER
03:35:56.070         | Network stats (bytes per second): avg pushed 507, max pushed 720, avg sent 1243, max sent 1669, avg received 1941, max received 2676
03:35:56.175         | MasterServerSession: connect to ZoneInstance, session 128849020593, at addr 5.178.86.27|35015, zoneId 204
03:35:56.198         | client: start connecting to 5.178.86.27|35015…
03:35:56.213 WARNING| frame 169256 gameGlobals.frameTimeReal is too large (0.135870)
03:35:56.386         | client: connected to 5.178.86.27|35015, setting up session…
03:35:56.686         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 1 team 18
03:35:56.687         | client: server assigned id 2
03:35:56.687         | client: got level load message ‘jericho_piratebay’
03:35:56.719         | ReplayManager: stopping activity due to map change
03:36:06.701         | ====== starting level: ‘levels\open_world\jericho\jericho_piratebay’ FreeSpace client ======
03:36:06.701 WARNING| frame time of frame 169289 within loading callback is too large (9.982304)
03:36:07.889         | Environment setting ‘s1515_piratebay’ loaded
03:36:07.991         | client: send ready message
03:36:08.063         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 2 team 18
03:36:08.079         | client: ADD_PLAYER 2 (Silmerias [bLK], 00016457) status 4 team 18
03:36:08.130         | client: got init message (and 1st snapshot). ping 54
03:36:09.354         | ====== level started: ‘levels\open_world\jericho\jericho_piratebay’ success ======
03:36:09.544 WARNING| frame 169348 gameGlobals.frameTimeReal is too large (0.127629)
03:36:09.555 WARNING| frame 169349 gameGlobals.frameTimeReal is too large (0.170652)
03:37:29.287         | call CL_RequestDropCargoHoldItem( 1 )
03:38:19.354    ERROR| ProtoServer::OnPeerError: PEC_PINGPONG_TIMEOUT on 91.230.61.100:3815
03:38:58.221         | Closed connection with masterServer addr 91.230.61.68:3802, reason 5
03:38:58.221         | Will attempt to reconnect next time!
03:39:20.821         | server told us to DC with reason 26
03:39:20.821         | client: avgPing 53.5/0.6; avgPacketLoss 0.0/0.0%; avgSnapshotLoss 0.0/0.0%
03:39:20.821         | client: connection closed. DR_CLIENT_FREE_SPACE_SAVE
03:39:20.821         | Network stats (bytes per second): avg pushed 471, max pushed 719, avg sent 1272, max sent 1676, avg received 3009, max received 3904
03:39:20.938         | ReplayManager: stopping activity due to map change
03:39:31.731         | ====== starting level: ‘levels\mainmenu\mm_federation’ FreeSpace ======
03:39:31.731 WARNING| frame time of frame 180827 within loading callback is too large (10.792579)
03:39:32.069         | Environment setting ‘mm_federation’ loaded
03:39:33.286         | MasterServer_RequestServerStatus
03:39:33.286         | MasterServer_RequestServerVersion
03:39:33.286         | MasterServer_RequestNewsFeed
03:39:33.286         | MasterServer_RequestServerAddresess
03:39:33.309         | ====== level started: ‘levels\mainmenu\mm_federation’ success ======
03:39:33.569 WARNING| frame 180864 gameGlobals.frameTimeReal is too large (0.212398)
03:39:47.601         | GameApp shutdown
03:39:47.849 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_fb_ico”, type: “TEXTURE”)
03:39:47.849 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “soc_vk_ico”, type: “TEXTURE”)
03:39:47.856 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_0”, type: “TEXTURE”)
03:39:47.856 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_1”, type: “TEXTURE”)
03:39:47.856 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_2”, type: “TEXTURE”)
03:39:47.856 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_3”, type: “TEXTURE”)
03:39:47.856 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_4”, type: “TEXTURE”)
03:39:47.857 WARNING| ^1UiResourceManager::UnloadResourceInternal - somebody holds the ui resource (name: “dyntexture_webadvertimage_5”, type: “TEXTURE”)
03:39:48.053    FATAL| There are undeleted shared strings ‘’ somewhere (ref count 13430)!

3835727 · January 17, 2015, 4:05am

I’ll just move to Russia and be done with ping. XD (and maybe help development move in the right-er direction!)

And dat chart doe. So true it isn’t even funny.