Game Crashing after loading screen

Hello, i am new player here and need some help. Yesterday, i download this game via steam and success to launch and log in to the game. However, while i click “Start Tutorial” the game crashed and targem crash reported box show up. Then i relaunch and relogin to the game -> close the tutorial box -> press launch since only that option showed up -> Select Mode “PvP Skirmish” -> Loading screen and then crash. It seem not let me to playing the game. I have already set the all setting to low. Please let me know what has causes this and thank you.


1. Description of the problem, what happened :

    The game crash 

2. What did you expected to happen :

    When i click “Start tutorial” or Launch a mission. 

  1. The conditions during the situation :

    After click “Start Tutorial” and loading screen appear.

4. Further details on the issue :

    After i click “Start tutorial” and loading screen appear, then it crash. I close “Tutorial box” and then click “Launch”,         select mode : PvP Skirmish, loading screen appear, then it crash. It seems only crash while about to play. 

5. Frequency of occurrence :

    Always crash after loading screen.

6. Logs + [screenshots](< base_url >/index.php?/topic/18799-how-to-takepost-screenshots/) or a video (Including a description of the issue, where to and how to reproduce it) :

    Logs : (I upload my whole log folder since i dont know what files that need)


When i click “Start tutorial”


Or take a mission PvP Skirmish (Since only that appear)


After loading screen a sec, this what happen next


  1. If possible, the time when it happend. In this case we will be able to look more closely to the server logs. Also               mention your time zone :

    It happen “always”. My timezone is GMT +7 Jakarta (Indonesia West)

8. Information on the configuration of your computer (DxDiag)

  1. The results of this [program](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/) if the bug report is related to connection issues :


10. If the complaint is related to Sector Conquest, it is necessary to specify the location and time + timezone of the             happening :

I am sorry if my english is rather bad. Also, thanks to Skula1975 for being me able to post here.

Try to reinstall game and/or video drivers

Yessss, its working now. I am able to play. Thank you very much