Game Crashes Upon Startup

     As simply put as the title, upon starting the game and getting past the first loading screen, the splash screen crashes my pc so hard that I need to cut power to it and then return it to the on state. This is definitely a bug as my pc doesn’t do it anywhere else, and I am well over the recommended specs. The bug occurs upon every startup, and thus the game is unplayable. Any solution would be great.

[DxDiag.txt](< base_url >/applications/core/interface/file/attachment.php?id=8537)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=8538)

With that computer and SO you shouldn’t have any problem. I’m running with the same card and memory than you in the same SO build and I didn’t have any problems so far.

 

Developers are probably on holidays now till the next week.

 

You can try to reinstall the game, maybe something got corrupted in the download.

    This is definitely a bug as my pc doesn’t do it anywhere else, and I am well over the recommended specs

 

Well, by looking at you DX diag, this seem like a false statement.

 

Windows Error Reporting:

+++ WER0 +++:

Fault bucket 85941947874, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Vox_64.exe


+++ WER6 +++:

Fault bucket 94616348607, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: javaw.exe


+++ WER7 +++:

Fault bucket -1262068990, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: atkexComSvc.exe

 

About that last error, I can tell you probably have an Asus motherboard and that you are probably using Asus AI suite software. The Asus AI software is known to be problematic on some setup, not all tho and can be a huge memory hog. I could be wrong but from what you provided, I believe your setup could be the problem and not the game. My suspicion is as follow:

 

  1. Not all your motherboard driver are installed properly

  2. Defective memory

  3. You have Spyware on your computer

 

My suggestion are as follow:

 

  1. Uninstall Asus AI software (if you have it installed of course and its useless in most case anyway) and make sure you have the proper motherboard driver installed and not the one provided by Window 8 / window update.

  2. Use a software like memtest86 to ensure you have no defective memory, you can find more information here http://www.memtest86.com/technical.htm (use at your own risk)

  3. Scan your computer with anti spyware software (malwarebytes, super anti-spyware, spybot2 are all free software for personal use) and make sure you have only 1 anti-virus installed and not 2.

 

When a computer crash so bad that it hang and you need to power it off and reboot it, most of the time your running into an hardware issue.

Our game is not a cause of TC problems. 

Try to reinstall drivers

Tried both of the 2 above, both did not work. I did, however, find out that if I ctrl-alt-del fast enough after the black screen, and open the task manager, it states that the game is not responding, and I can end the task before my computer freezes. If that information helps, please help me as I really want to be able to play the game.

This topic closed
bonoto98, please, read [the rules](< base_url >/index.php?/topic/25328-how-to-create-bug-reports/) and create a new topic