Game crashes on login

Bug Report Section Launcher, game client and connection issues
1

Hi,

I installed the game some day ago (through steam),

my setup meets the minimum requirements for OSx,

I’ve done a setup with all graphic settings to “minimum” and no filters, and it still looks good,

I started the game and completed the first tutorial, then I closed the game normally.

 

From the second time, every time I try to login, the game crashes, even if I run it without Steam.

Obviously I’ve installed or modified nothing, in the mean time.

I’ ve cleared game cache, but with no luck.

I’ve seen in game.log these rows :

 

11:37:45.874  WARNING| frame 151 gameGlobals.frameTimeReal is too large (0.203834)
11:37:45.877         | MasterServer_OnWebAdvertImage: status code 0
11:37:45.877    ERROR| MasterServer_OnWebAdvertImage: failed to load image: progressive jpeg
11:37:45.877         | MasterServer_OnWebAdvertImage: saving ‘8c27f049ff39ef3d7f8a58b5135bcbb7’ in cache
11:37:45.879         | MasterServer_OnWebAdvertImage: status code 0
11:37:45.879    ERROR| MasterServer_OnWebAdvertImage: failed to load image: progressive jpeg
11:37:45.879         | MasterServer_OnWebAdvertImage: saving ‘355db641e49b4622ece1a9226a67b1b3’ in cache
11:37:45.881         | MasterServer_OnWebAdvertImage: status code 0
11:37:45.881    ERROR| MasterServer_OnWebAdvertImage: failed to load image: progressive jpeg
11:37:45.881         | MasterServer_OnWebAdvertImage: saving ‘cbfaca410bd177fa18b7a8096b6765aa’ in cache
11:37:45.882         | Finalizing WebAd image fetching.

 

 

Attached are the logs and the Osx error dump.

 

How can I solve this issue?

 

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=20131)[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=20132)[star_conflict_dump.txt.zip](< base_url >/applications/core/interface/file/attachment.php?id=20133)

2

Accepted as SC-114113

 

16 hours ago, arcovoltaico said:

How can I solve this issue?

Sorry, but I can’t answer now

3

So, what this answer should mean? that I’ll never get an answer, like other reported bugs exactly like this? (there is one waiting for a response for two years) .

This should be the official support (the developer site addresseed me here) , let me compliment on the great work you’re doing…

 

I’ll just uninstall this crap and find something working, I think.

 

Long life and prosperity

4

20 hours ago, arcovoltaico said:

So, what this answer should mean?

You report was accepted and your case will be reviewed by our specialist

 

20 hours ago, arcovoltaico said:

that I’ll never get an answer, like other reported bugs exactly like this?

May be. Usually we don’t answer about issue destiny

 

20 hours ago, arcovoltaico said:

This should be the official support

No, it isn’t a support page. We just collect bug reports here

 

20 hours ago, arcovoltaico said:

I’ll just uninstall this crap and find something working, I think.

It’s your right and your decide only