faction wars reward disappeared

I bought the large $ pack. 
As a part of faction wars rewards I received was a premium ship of my choice. I saw in my ship trees that all of the available ships were free.
I did NOT choose a ship right away. And that free option is now gone.
If there was a time limit for choosing a ship it was not communicated in any way.
I paid for that ship and expect to get what I paid for.
I opened a ticket as soon as I noticed the problem and have not heard back from support so I brought the issue here hoping that a public mention of the issue will get the process started and that a satisfactory resolution will occur. 

| Error report |
| Describe problem and what you saw | I bought the high $ faction wars package.
The premium ship of choice option was available for a few days then disappeared before I chose a ship. |
| What you expected to see | I expected to have that option available until I selected the ship I wanted. |
| Conditions in which error reproduce | paying for something in this game and having it taken away. |
| Problem details | the hangar |
| Frequency of reproduction | sometimes |
| Time of bug |   |


On 1/7/2021 at 10:28 AM, Dastard said:

And that free option is now gone.

There are 24 hours for release free ship offer. In the shop you may watch special timer