[F]Fatal Error. Can't initialize renderer. D3D not available

Bug Report Section Launcher, game client and connection issues
1

Dear forum,

 

After the update today to version 1.0 my SC will not start anymore. I receive the following error: Fatal Error. Can’t initialize renderer. D3D not available.

 

i currently have:

  • Windows 8.1 (dx build in, latest updates till today)

  • Intel Core i7

  • Nvidia GTX 780M (4Gb) (driver 340.52)

 

Already tried:

- reinstalling the game

  • rolling back video card driver

 

The only posts i can find regarding this issue are from 2013 and are pointing to unsupported video cards. I hope somebody can help .

 

Tnx,

Marco

2

Hmm, your Video Card isn’t old, it should work.

Anyway, you can download the Direct3D shader in the internet if needed.

If you need information about Direct3D: http://en.m.wikipedia.org/wiki/Direct3D

Direct3D is usually integrated in DirectX, look that you have the latest DirectX version for your graphic device.

Also wrong drivers could be the source for such errors.

3

Thanks for the quick reply. I cant seem to download any direct-x shader or redistributable from microsoft as it will tell me that its already in win 8.1 and that all updates will come through windows updates. If you have a link, please let me know.

 

The nvidia driver pack is the latest that is available, I have tried rolling back to the previous one, but that didnt make any difirence.

 

Other direct-X titles are running fine (crysis 3, Hawken, etc)

4

I’m not really an expert for Windows 8/8.1…

I’m using Windows 7 Professinal.

Do you run the game with steam?

Do you run the game as administrator?

Maybe you should check the steam settings of the game.

I’ll check google, maybe some infos there.

You should try DirectX-End-User Runtime.

5

Update!

Just found out that my oculus DK2 was in the way. This error comes up when the Oculus is in direct mode. Set it to extend and it will work fine.

 

Thanks again for the effort.