errors connecting to batttles

this bug is whenever I try to connect to a pvp, pve etc. it shows me the message “disconnected. reason: client is unable to connect.” I don’t know why this bug is happening I tried to reinstall, restarted my internet and my computer as well as my game.

 

this bug occurs every time I try to get into a battle. I have never been in a battle since I got the game and installed it

 

 

Please help me I really want to play this game

 

 

 

well, could you please tell if you play via stream or not.

 

If via stream try to repair the game

 

If not or it do not help, please create a support ticket on which we will reply