| Error report |
| Describe problem and what you saw | After sector conquest battle instead of seeing reward/loot screen we were kicked out of the game (the whole wing). We couldn’t log back for several minutes, each try was ending in “Lost connection to server. Reason: Failed to connect.” (see attachment)
I immediately traced the route to load balancer and dedicated server, no packet loss (results of both traces attached).
After about 5 minutes we were able to login back.
|
| What you expected to see | Loot screen and summary screen then back to hangar. |
| Conditions in which error reproduce | We were doing sector conquest battle, when the battle was finished. |
| Problem details | We were doing full wing sector conquest battle.
When the battle ended instead of loot screen we were taken back to the login screen with message “Lost connection to server. Reason: Failed to connect”
We were unable to login for about 5 minutes.
After that we were able to login and play normally. |
| Frequency of reproduction | once |
| Time of bug | 21:32 09-10-2019 |
[logs.zip](< base_url >/applications/core/interface/file/attachment.php?id=18895)[MTR to loadbalancer and dedicated.zip](< base_url >/applications/core/interface/file/attachment.php?id=18896)