Critical error - Synchronization of my profile is no longer possible!

Bug Report Section Launcher, game client and connection issues
1

Bug report:

 

What happened?

I can not synchronize my profile. ‘Synchronize’ option will not work. It’s bugged.

 

What should happen?

‘Synchronize’ option on my profile should work. I should be able to update my original profile.

This issue is over 2 years old now. I am only creating this ticket, because Support Team told me to do so.

I am expecting a full resolution of my problem. Please, fix it.

 

 

Thank you.

 

 

 

Kind regards,

Koromac

 

 

Logs:

[2017.06.22 10.24.13.zip](< base_url >/applications/core/interface/file/attachment.php?id=14630)

 

Public Beta Test server:

Launcher logs: [2017_06_23_18_35_12__2928.zip](< base_url >/applications/core/interface/file/attachment.php?id=14636)

 

Public Beta server - Logs:

[2017.06.23 18.35.47.zip](< base_url >/applications/core/interface/file/attachment.php?id=14637)

 

2

[@Skula1975](< base_url >/index.php?/profile/239039-skula1975/)

 

Mr. Skula1975, I need this successfully resolved, before public beta testing of Waz’Got (Ellydium Engineer).

 

 

Thank you.

3

Where logs?

4

7 hours ago, Koromac said:

before public beta testing of Waz’Got (Ellydium Engineer).

Is it already annouced?

5

2 hours ago, Skula1975 said:

Where logs?

I got so many recent bug reports posted. You could look for the logs there.

Anyway, I uploaded the most recent logs here, as requested.

6

[@Skula1975](< base_url >/index.php?/profile/239039-skula1975/)

 

I want to say again, I also submitted a new ticket to Support Team, as requested.

 

I got 2 pending support tickets.

Old one - still pending: #389521

New one - open: #434448

7

1 hour ago, mael9740 said:

Is it already annouced?

No, but it will be, shortly.

8

45 minutes ago, Koromac said:

No, but it will be, shortly.

Thanks.

Do you have the link for PTS client? Can’t find it anywhere

9

6 minutes ago, mael9740 said:

Thanks.

Do you have the link for PTS client? Can’t find it anywhere

It’s hidden. It will be available soon.

10

1 minute ago, Koromac said:

It’s hidden. It will be available soon.

Weird tough, i downloaded the PTS launcher on May 9, but can’t find where.

I tried to update the launcher but it just corrupted files, so i wanted to reinstall it, but now i don’t find it.

11

2 hours ago, mael9740 said:

Weird tough, i downloaded the PTS launcher on May 9, but can’t find where.

I tried to update the launcher but it just corrupted files, so i wanted to reinstall it, but now i don’t find it.

True, it’s not done yet, but will be probably done in July.

12

My PTS launcher still shows that my SC profile is linked to two gaijin accounts… when I made a ticket and asked support to check this and delete the second acount they said i can’t log in because the testing phase is over (submitted the ticket before it was over but well). Seems like admins are probably your only chance to get this fixed.

13

37 minutes ago, Koromac said:

True, it’s not done yet, but will be probably done in July.

In July? So what is the patch we’ll have this week?

14

21 hours ago, mael9740 said:

In July? So what is the patch we’ll have this week?

This is a bug report, not a speculation thread.

15

0078745

16

On 6/26/2017 at 8:25 AM, Skula1975 said:

0078745

Mr. Skula1975, when can I expect this bug to be fixed for me? Hopefully, before the Summer ends?

17

I can’t give any forecast now, sorry

18

[@Koromac](< base_url >/index.php?/profile/243485-koromac/) Try syncronisation again

19

On 1/9/2018 at 10:58 AM, Skula1975 said:

[@Koromac](< base_url >/index.php?/profile/243485-koromac/) Try syncronisation again

 

IOr5NMx.png

 

[@Skula1975](< base_url >/index.php?/profile/239039-skula1975/)

Thank you very much! / Большое спасибо!   ![:good:](<fileStore.core_Emoticons>/emoticons/good.gif “:good:”)