Connection Error

Hi, I have just returned to Star Conflict having tried it a while ago and not gotten deeply into the game. Was really enjoying it, until today when I suddenly started getting connection errors which tell me I was unable to connect into the battle (PvP, PvE or Co-Op… happened with them all). My ships are all tied up “in battle” but I cannot seem to connect, even if I try repeatedly. The ships eventually return after battle completes (maybe I am disconnected throughout the whole battle which is bad for the other players) but I get no synergy or rewards (obviously) and cannot play in the meantime.

Internet connection is fine (I am typing this whilst I am “unable to connect” in game). Game can be restarted and connects immediately (so internet is working and can connect to game server) but ships are shown as “in battle” till that ends.

Looking at forum, this seems to be a common problem, but I am wondering whether this relates to recent Internet issues or is this a know problem in game which I have not come across until today? Has basically stopped me playing as I spend more time waiting for ships to come back than playing (not a good use of Premium license time, that’s for sure).

As requested by Gaijin support, I have raised this in this forum. Shown below are the network trace results as requested. I have removed my IP and DNS address (replaced them with <words>).

Worth noting that IF I get into the fight (PvP, PvE, Co-op, Special Ops), I am fine throughout the fight. Also, I also get the connection error when changing sectors in Open Space (going through a Jump Gate).


  1. This was the final connection attempt in the current (latest) game.log file: 

01:25:41.168 | MasterServerSession: connect to dedicated server, session 23080008, at addr|35001 
01:25:41.197 | client: start connecting to|35001… 
01:25:56.171 WARNING| client: couldn’t connect by timeout (frameTimeReal = 0.003562) 
01:25:56.171 | client: connection closed. DR_CLIENT_COULD_NOT_CONNECT 
01:25:56.171 | Network stats (bytes per second): avg pushed 0, max pushed 0, avg sent 0, max sent 0, avg received 0, max received 0

  1. The results from the pathping are as follows: 

pathping -n -4 -w 500

Tracing route to over a maximum of 30 hops

0 <my IP address> 
1 * General failure.

Computing statistics for 25 seconds… 
Source to Here This Node/Link 
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 
0 <my IP address> 
100/ 100 =100% | 
1 — 100/ 100 =100% 0/ 100 = 0%

Trace complete.

  1. Traceroute 

This resulted in the following: 

Tracing route to [] 
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms <my DNS address> 
2 9 ms 9 ms 8 ms 
3 11 ms 12 ms 11 ms [] 
4 10 ms 32 ms 9 ms [] 
5 * * * Request timed out. 
6 * * * Request timed out.

What should I do next? 
This problem only arose today (I have had a couple of weeks with no such error).



Try to change MTU to near 1460

also read this: 


OK so after experiencing this very frustrating connection error for over a day and a half, and then taking a day off since I didn’t feel like fighting the game’s connections, I have come back to find the error no longer arising.

So apart from losing 2 days of my premium license, everything appears back to normal

Note that I made no changes to my network settings (had not yet gotten around to it). So the issue was either a global internet issue, a server issue, some router/DNS between me and game servers or something else outside of my PC.