Where you say “when exactly”, do you mean the exact date ?
If so, how do we check that ? I mean, how is it possible to check “when exactly” we purchased anything IN the game ?
This has me slightly confused.
(No, I haven’t recieved an in game email, with any GS refund for buying all the crews.)
Thank You.
Much appreciated even if not needed :006j: , though I still haven’t gotten my reimbursement? Ingame name: TESLA
Sure, I understand that part, as I said, I have contacted support.
BUT:
The request for EXACT DATES OF PURCHASE, is not a reasonable request, if I cannot look at a list somewhere on my account to check for those dates, is it ?
The post from Lawrence, just says players who bought them before 12th Feb 2015, it doesn’t say you have to be exact, until a later post, and even then, it doesn’t say where Gaijin let you look at this information, so you can inform them of what they are asking for.
All I am asking for, is some help locating where my purchase information can be looked at, to then pass that info to support.
Help please ?
I understand.
My account at the SC store, only shows the DLC packs I have bought there, they are all second purchases of DLC packs I purchased through steam.
None of the DLC packs I purchased through Steam are listed, nor are the countless amounts of GS purchased funded though my steam account.
I have every normal ship in the game, and every DLC ship in the game, I have purchased countless GS though steam, surely it is not reasonable to expect that I am lying, that I have to prove I made an ingame purchase that I do not have a record of ? Because a record is not provided. This makes for a very confusing situation, and one that almost says if I cannot prove I made the purchase, I must be lying ?
All I am asking for is where to find a record of my ingame purchases ?
If I cannot look at such a record, how can I be expected to provide exact dates ?
I have spent over $1000 USD on this game, and that does NOT include the cost of all the DLC bought thorugh Steam, plus the duplicate DLC you can buy on the gaijin SC online store.
But now I am being made to feel as though I am being dishonest, claiming a refund offered to all, yet only if I can provide information I do not have access to ?
Unfortunately, your assertion is incorrect, whilst I DO have a record of every transaction in steam, and in my paypal account, which I use to fund steam purchases, the record stamped only states “wallet credit”, it does not say for which game or what transactions you purchased in the game.
Any and all steam purchases, of in game GS, will only state that, they do not state you purchased GS, (although, as GS is all you can purchase for use in game, that is a trivial matter).
My bank account/debit/credit card that is used by Paypal will only ever say “steam”, so again, that is not useful, as it does n ot show what I used that GS purchase to pay for IN GAME.
ALL receipts for in game purchased in steam are in my steam account, so I DO NOT have to keep anything extra.
Support is asking me for details of a transaction that you are NOT given a receipt for, did you get a receipt for any GS spent in the actual game ? Say for when you started a Corporation ? or when you painted you ship ? or bought any in game premium ship ? No receipt is issued for any of those transactions, so how are you supposed to remember the exact date you purchased any and all of them ?
Just as with GS spent on Crews, it is not possible as you do not have access to those records.
I was merely trying to find a way or give you idea on how to try and provide what you were asked for. For now you should calm down and just wait a bit, to me this is a normal process when issuing such a massive refund. Dont worry, we will do every thing we can to help you get that refund. :fed001:
I am grateful that you tried, although nothing that is of any help has been posted. Nothing that relates to the exact information that Support say they need from me. :006j:
I understand that this refund process may take time, yet the additional post, which said to contact support, if you have not yet recieved a refund, makes one think that the process if finished.
I am merely trying to show that the i nformation asked for by support, to support my claim for a refund, is not reasonable.
I could no better remember what I had for breakfast six months ago, than I could remember the exact date I used my in game GS to purchase any of the crews that I did.
[ I am sorry that I have posted so much in this topic, but that seem to be the only way to try to get posters to understand the exact nature of the data support are asking for.]
Hello, guys.
At first don’t panic everything will fine you’ll get your GS back as we said. :fed001:
We transfered the refunds yesterday but this refund process may take some time.
When you contact the support you don’t have to know the exact date but at least the month of purchase will be fine.
Unfortunately, there is no option to check the date of purchase in game. Try to check the dates of patches where the crews appeared etc. It might help you to remember.
Thank you for understanding.
Trust me we are trying to help you ;)
since I am rank 15 in all factions. Thanks devs, I didn’t even ask for a refund, but I appreciate it a lot.