Charged for premium ammo unfairly

Bug Report Section Matchmaker
#1

I have been charged 200GS to auto-replenish ammo, despite the fact that auto-replenish is disabled and has been for the previous match.

 

All other games it worked fine and I had to manually reload my ships, but last game I’ve had 200GS stolen from my account.

 

post-240349-0-98010600-1465110886.png

The pic I took yesterday showing the correct GS amount.

 

post-240349-0-70489300-1465111085.jpg

GS now reads 1620. Ammunition has been forced upon me without my consent.

 

Game logs are attached.

[chat.log](< base_url >/applications/core/interface/file/attachment.php?id=11180)

[combat.log](< base_url >/applications/core/interface/file/attachment.php?id=11181)

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=11182)

[game.net.log](< base_url >/applications/core/interface/file/attachment.php?id=11183)

#2

I knew this new ammo was a way to steal GS off people’s mistakes, but it does still seem bugged.

Like I definitely didn’t see any warning sign, and lots of people have been complaining of stuff happening like you.

#3

What’s weird is that this happened on the second match - the first time it was working fine.

#4

And this is one reason why I spent all my GS. :slight_smile:

#5

I don’t have any problems with that since I couldn’t afford that ammo in the first place,so yay for being poor!

#6

Working as intended.

There were multiple suggestions in the past, simple ones, on how to easily fix this problem, but they prefer this approach, because it generates revenue for them.

 

Of course, Support won’t help you. You were provided with the service, which cannot be reimbursed. It’s user’s responsibility to do so, etc.

#7

Working as intended.

There were multiple suggestions in the past, simple ones, on how to easily fix this problem, but they prefer this approach, because it generates revenue for them.

 

Of course, Support won’t help you. You were provided with the service, which cannot be reimbursed. It’s user’s responsibility to do so, etc.

Yeah, except I didn’t have auto-replenish activated.

 

Turned it off, played a match, had to manually reload ammo.

Played another match, game stole my GS.

#8

I’ve had 200 off of mine too, even though I had enough ammo already it still charged me 200GS.

#9

When you click on repair icon, it also refills your ammo, including GS’s if eqiupped. We’re gonna make pop-up window, which will appear every time, when you trying to refill something with GS.

#10

When you click on repair icon, it also refills your ammo, including GS’s if eqiupped. We’re gonna make pop-up window, which will appear every time, when you trying to refill something with GS.

I don’t recall repairing the ship, and I have auto repair turned off.

Is it possible you can remove the unwanted resonating lens and refund the GS?

#11

I don’t recall repairing the ship, and I have auto repair turned off.

Is it possible you can remove the unwanted resonating lens and refund the GS?

Only Gaijin support can answer about those possibility https://support.gaijin.net/hc/en-us

We have added new pop-up window, which sould appear every time when the pilots is about to spend GS on amunitions.

#12

I can’t seem to find how to contract them directly. >.>