Not being able to start the game can be caused by several reasons:
- Your computer does not meet the minimum [system requirements](< base_url >/index.php?/topic/18801-system-requirements/) for the game.
- If you are unable to login, make sure that the password is correct. If you have a problem with the password, you can use the password recovery service.
- Access to the game at a certain time
This means, that you have violated the [game rules](< base_url >/index.php?/topic/8916-game-server-code-of-conduct/).
If you think that the penalty was unfair, you can contact one of our [Game Masters](< base_url >/index.php?/topic/23837-game-master-actions-dispute-procedure/).
Your claim will be considered within a week.
- Corrupted game files.
Start the game launcher and try to restore the files by clicking the Repair button at the top of the window.
If this does not help, remove the game.exe and pcnsl.exe launcher, start the launcher and let it re-download the missing files again.
The most radical method is to delete the game folder, if there is no important data (screenshots, etc.) and comepletly reinstall the game again.