Can't log in into the game. Endless "connecting"

Hello.

 

I have a problem.

Since 5.12.2014 (After the patch), I can’t log in to the game using my account.

Every time I try to log in, the message “Loading” appears, and I can’t do anything.

To quit the login menu I have to use alt+f4 or stop the game process.

I created a new account and tried to log in with it, and it logs correctly.

I contacted the support, and after tough brainstorming, reinstaling the game, reseting password, trying steam version(I mainly use nosteam), I was sended to write bug report on forum.

 

My system specs are:

Windows 8.1

4.0 GB RAM

DirectX 11

Nvidia GeForce 9800 GT

[DxDiag.txt](< base_url >/applications/core/interface/file/attachment.php?id=8514)

post-168412-0-96053900-1419274715.jpg

[2014.12.22 19.57.07.zip](< base_url >/applications/core/interface/file/attachment.php?id=8516)

While I use steam I still sometimes have this issue.

 

Though for me it goes away after a restart.

 

A couple of suggestions before someone from the actual team helps.

 

Course restart…

 

If using wireless try to use a wired connection.

 

Temporarily turn off your firewall software.

 

Wait for a day, sometimes there are server issues.

 

Reinstall, or install with steam (assuming I’m correct and you don’t use steam).

 

I’m sure the actual people will respond shortly. Don’t forget there is a support button on the login screen.

I have a problem.

Fixed. Try to join to the game

While I use steam I still sometimes have this issue.

Try [it](< base_url >/index.php?/topic/25324-info-connection-losses-high-ping-and-related-issues/)

Fixed. Try to join to the game

I logged successfully.

Thank you a lot.