5th day login reward is not free

Bug Report Section Launcher, game client and connection issues
#1

When loging in the game on the 5th consecutive day, the adventurers pack is not taged as free but costs GS.

 

It’s a bug because that reward is supposed to be free on the 5th consecutive login day.

 

It happened twice now. Today and I think 2 weeks ago. And I do not know how to reproduce the bug.

 

DX diag:

System Information

Time of this report: 3/8/2016, 12:03:21

Machine name: NEJC-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

Language: Slovenian (Regional Setting: Slovenian)

System Manufacturer: MSI

System Model: MS-7693

BIOS: BIOS Date: 03/28/13 16:31:10 Ver: 04.06.05

Processor: AMD FX-8320 Eight-Core Processor            (8 CPUs), ~3.5GHz

Memory: 8192MB RAM

Available OS Memory: 8140MB RAM

Page File: 5229MB used, 11048MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

 

logs.zip file attached, there is no exceptions folder.

 

 

EDIT -> UPDATE: After playing a few games, the green % square on the bundles changed to a blue gift square, click it, and the adventure pack was then shown as free. I claimed it - This did not happen the previous time the bug happened.

[logs.zip](< base_url >/applications/core/interface/file/attachment.php?id=10723)

#2

It is free, but sometimes something occurs, that prevents you to do this. It is a known issue, but it can be bypassed.

 

If such thing happens, then just play a game, or try to open the Store window again.

Best option is to re-log and wait 1-2 minutes, but it usually works instantly. You will see a gift icon, when it works, then you can claim the Bundle for free.

#3

I’ll try the mentioned methods the next time this happens. Thanks.

#4

It “unlocks” by itself after random time period. Sometimes its 2 minutes, sometimes is 20, depends on server load. This needs to be fixed.

#5

It “unlocks” by itself after random time period. Sometimes its 2 minutes, sometimes is 20, depends on server load. This needs to be fixed.

There is only one fix.

Better servers, but they get enough of income now, so that won’t be a problem.

#6

Also, free chest may be at second page of chest list