2 Clients can't connect at all

2 of my friends from the UK can’t connect to the servers at all, including this website. And I am submitting their tracert for them both. From what I can tell, they both have similar server issues.

 

Both trace routes are using “tracert star-conflict.com

Tracing route to star-conflict.com [91.230.60.70]
over a maximum of 30 hops:

  1    12 ms    28 ms    17 ms  cpc23-leic14-2-0-gw.8-1.cable.virginm.net [86.17
.116.1]
  2    75 ms    20 ms    19 ms  leic-core-2b-ae6-751.network.virginmedia.net [82
.3.33.169]
  3    21 ms    30 ms    19 ms  nrth-bb-1c-ae5-0.network.virginmedia.net [62.253
.174.117]
  4    39 ms    36 ms    36 ms  fran-ic-2-ae0-0.network.virginmedia.net [62.254.
42.178]
  5    61 ms    43 ms    48 ms  anc-gw2-te4-2.fra.anders.ru [80.81.192.211]
  6    70 ms    72 ms    70 ms  bm18-gw1-po12.spb.anders.ru [81.91.177.66]
  7     *        *        *     Request timed out.
  8     *       83 ms     *     star-conflict.com [91.230.60.70]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    63 ms     *        *     star-conflict.com [91.230.60.70]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14    67 ms     *        *     star-conflict.com [91.230.60.70]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *       67 ms  star-conflict.com [91.230.60.70]

Trace complete.

 

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 13 ms 13 ms 12 ms 217.32.145.235
3 14 ms 13 ms 13 ms 217.32.146.46
4 17 ms 17 ms 18 ms 212.140.206.66
5 18 ms 16 ms 17 ms 217.41.169.65
6 18 ms 17 ms 17 ms 217.41.169.107
7 16 ms 17 ms 17 ms acc1-xe-0-0-3.sf.21cn-ipp.bt.net [109.159.251.79
]
8 29 ms 26 ms 26 ms core2-te-0-4-0-17.ealing.ukcore.bt.net [109.159.
251.61]
9 24 ms 24 ms 25 ms peer5-te0-10-0-7.telehouse.ukcore.bt.net [109.15
9.252.43]
10 26 ms 27 ms 26 ms 166-49-211-248.eu.bt.net [166.49.211.248]
11 26 ms 26 ms 26 ms be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
4.169]
12 25 ms 26 ms 27 ms be2350.ccr41.lon13.atlas.cogentco.com [154.54.39
.185]
13 40 ms 40 ms 40 ms be2194.ccr41.ams03.atlas.cogentco.com [130.117.5
0.242]
14 47 ms 50 ms 47 ms be2186.ccr41.ham01.atlas.cogentco.com [154.54.74
.122]
15 63 ms * 63 ms be2281.ccr21.sto03.atlas.cogentco.com [154.54.63
.2]
16 95 ms 65 ms 64 ms be2396.ccr21.sto01.atlas.cogentco.com [130.117.5
0.122]
17 60 ms 59 ms 60 ms 149.6.168.110
18 76 ms 74 ms 75 ms bm18-gw1-te1-1.spb.anders.ru [81.91.187.181]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

 

[Important!](< base_url >/index.php?/topic/25825-important-about-recent-connection-losses/)