1.1.7 (Mac) Game frequently crashing since update

Bug Report Section Mac Version
1

Since I installed the upgrade yesterday morning, the game keeps crashing.

The crashes seem random. Any game mode, even in hangar.

No error message, no dump, no warning signs, game just quits. 

It doesn’t seem to cause an abnormal termination event, as OS X doesn’t report one.

 

When I start the game again, reconnecting to the battles works, but other players and self at serious disadvantage due to absence.

 

The log doesn’t seem to show anything either. My internet connection is as stable as always, no losses of connections.

 

Kind regards

 

Kinzer

 

PS: Like the new markers for missions in open space! Thanks.

 

 

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9654)

2

This log is from 18th of July 2015, means during the version 1.1.6a.72455.

 

However, this was the last line before it crashed, i saw this issue several times.

13:45:22.930    FATAL| There are undeleted shared strings ‘’ somewhere (ref count 2460)!

 

Many players had this issue already, there will be a fix.

3

Sorry, I mistakenly posted an old log file from a previous bug I reported.

I will post a fresh one the next time the error occurs.

4

Just crashed again, this time in open world running errands.

As I said, I can’t find any common denominator to narrow down circumstances.

Different ships, different levels, different environments, different time of day…

 

It seems totally random. Never happened before 1.1.7.

 

 

By the way:

@OmegaFighter: I noticed that log-message before (FATAL| There are undeleted shared strings ‘’).

It didn’t seem to cause a crash.

[game.log](< base_url >/applications/core/interface/file/attachment.php?id=9658)

5

11:47:57.503  WARNING| Client: received Entity sync notification #0 for entity with netId 5439, but entity doesn’t exist(def ‘SpellAuraEntity’)

 

But usually Warning means nothing, so if there is no ERROR or FATAL, i’m curious why it crashed.

Probably it’s not a game related issue, you should try to check graphic settings in general etc.

6

Definitely a game issue. It started the moment I installed 1.1.7. Before it this never occurred.

There where other problems before: Since 1.1.6 I have to play on lowest graphical settings (otherwise I get extreme lag), before that i could play on ‘Hi’ just fine. But that is being discussed in another thread.

7

Please, attach system crash dump

8

As I said in the OP: There is no system crash dump. 

I’ll be happy to provide any additional logs you might be interested in.

 

From an OS X perspective it looks like it quit in an orderly fashion, except it isn’t supposed to :frowning:

9

More logs needed. Repeat it several times, please

10

And I repeat it again: You already have the game log. There is no crash dump or otherwise as I have explained above. What other logs specifically do you want?

11

Aliskosan said you are aware and it will be fixed ASAP.

12

And I repeat it again: You already have the game log. 

More logs needed. Please, repeat crash and attach new logs. 2-3 pieces.

13

SC_Kinzer

There are several specialists working on this problem and more logs are required for making the work as efficient as possible. We do appreciate your cooperation with our team.

14

ok, next couple of times it happens i’ll send fresh logs, thanks.

 

One pattern I noticed: When I start the game after a crash it crashes again in the same manner (without dump). This happens directly after the login, without getting into the hangar and before a prompt to get back into the still ongoing game) Always. The second time I get asked to join the battle again (if it’s still on) and reconnects me and I can play on. If the game is over by then I just get into the hangar and can play on. 

I will also send you logs from that second failure after the first crash.

15

Played from the time I posted the previous entry.

Very surprisingly, no crash for the first few hours. 

Since the update 1.1.7 I could never play for more than 30 minutes in a row without a crash.

Maybe it has something to do with logging in via Steam (don’t know, might be coincidence).

(I was logged into Steam today and started SC while Steam was still running, which I normally do not do, just by coincidence.)

I quit the game, stopped Steam and logged in game directly.

Then the first crash occurred and then some more.

Surprisingly also there was never an immediate second crash on restarting the game.

Maybe because I took the time to document the preceding crash for you.

 

I am attaching and overview text-file with some comments.

Then 3 game-logs each time I experienced a crash.

 

Hope this helps.

I probably won’t have much time to play again until Monday.

 

Best regards

 

PS: It didn’t allow me to upload a text-file, so I renamed it .log

[game 1 crash 1.log](< base_url >/applications/core/interface/file/attachment.php?id=9676)

[game 2 crash 1.log](< base_url >/applications/core/interface/file/attachment.php?id=9677)

[game 3 crash 1.log](< base_url >/applications/core/interface/file/attachment.php?id=9678)

[Overview_textfile.log](< base_url >/applications/core/interface/file/attachment.php?id=9679)

16

Didn’t crash once today, but froze once, which I think we can ignore for now. I force quit the game and reconnected.

Played the whole day. 

 

Nothing changed on my MacBook Pro on my primary hard-drive (Yosemite),

but yesterday I had to reset my SMC controller (wouldn’t boot at all, installing win10 native on my other hard-drive screwed up the SMC).

 

I doubt that had anything to do with our problem here.

Did you fix it server-side? 

17

It is your local problem, most likely

Anyway, crash dump needed. Try to find it in the \ <user> \Library\Application Support\Star Conflict\Exceptions folder

18

Hi,

 

That folder doesn’t exist on my machine (neither in my users Lib nor in roots’ Lib). Anyway, as stated above it never produced a crash dump.

Either way, it never happened again since 8/21.

Must have been something local as you said if you didn’t change anything.

My apologies for the trouble and thanks for your help.

19

Updated OS to Yosemite. Star Conflict now in 1.1.9 and still has frequent crashes/glitches every time in PvE

20

Game continues crashing, every ~5 minutes. Crash log hopefully attached.

[error log.rtf](< base_url >/applications/core/interface/file/attachment.php?id=9735)