dismister40951

connection lost. reason: the client is unable to connect

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Error report
Describe problem and what you saw whenever i want to go to skirmish, pvp, open space or any other game mode, the error pops up after a few seconds of trying to connect, after finishing the queue for that game mode.
What you expected to see the map to load in correctly as it worked correctly a few months ago.
Conditions in which error reproduce any ship, any game mode
Problem details firewall disabled
no antivirus active
internet working correctly in any other case
ubuntu 18.04.2; 64 bit
processor: Intel® Core™ i5-2500K CPU @ 3.30GHz × 4
graphics: Intel® Sandybridge Desktop
Frequency of reproduction always
Time of bug 14:19 CEST

 

Screenshot from 2019-07-02 14-34-03.png

Screenshot from 2019-07-02 14-34-03.png

Screenshot from 2019-07-02 14-34-28.png

connection_log.zip

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You probably have to change your CPU, this one is very old (early 2011), I had similar problems also with high packet losses on windows 7 on i5-3330 and now after changing to i5-9600k I have almost no such problems.

Another thing you can do is to clean your pc not only physically, but also with special software.

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I highly doubt that this is a CPU issue, if this is hardware related it is more likely the mainboard

 

@dismister40951 You should include the games log (~/.local/share/starconflict/logs) files, also running traceroute to the server mentioned in these log files might be helpful.

 

Edit: Also your connection logs shows quite unstable if nonexistent connection to the steam servers.

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here is the game log.

 

i have already pinged the server listed inside. this is the result:

ping 207.244.92.147
PING 207.244.92.147 (207.244.92.147) 56(84) bytes of data.
64 bytes from 207.244.92.147: icmp_seq=1 ttl=52 time=122 ms
64 bytes from 207.244.92.147: icmp_seq=2 ttl=52 time=113 ms
64 bytes from 207.244.92.147: icmp_seq=3 ttl=52 time=113 ms
64 bytes from 207.244.92.147: icmp_seq=4 ttl=52 time=130 ms
64 bytes from 207.244.92.147: icmp_seq=5 ttl=52 time=116 ms
64 bytes from 207.244.92.147: icmp_seq=6 ttl=52 time=115 ms
64 bytes from 207.244.92.147: icmp_seq=7 ttl=52 time=116 ms
64 bytes from 207.244.92.147: icmp_seq=8 ttl=52 time=118 ms
64 bytes from 207.244.92.147: icmp_seq=9 ttl=52 time=114 ms
64 bytes from 207.244.92.147: icmp_seq=10 ttl=52 time=113 ms
64 bytes from 207.244.92.147: icmp_seq=11 ttl=52 time=117 ms
64 bytes from 207.244.92.147: icmp_seq=12 ttl=52 time=117 ms
64 bytes from 207.244.92.147: icmp_seq=13 ttl=52 time=116 ms
64 bytes from 207.244.92.147: icmp_seq=14 ttl=52 time=121 ms
64 bytes from 207.244.92.147: icmp_seq=15 ttl=52 time=116 ms
64 bytes from 207.244.92.147: icmp_seq=16 ttl=52 time=164 ms
64 bytes from 207.244.92.147: icmp_seq=17 ttl=52 time=116 ms
64 bytes from 207.244.92.147: icmp_seq=18 ttl=52 time=177 ms
64 bytes from 207.244.92.147: icmp_seq=19 ttl=52 time=118 ms
64 bytes from 207.244.92.147: icmp_seq=20 ttl=52 time=161 ms
64 bytes from 207.244.92.147: icmp_seq=21 ttl=52 time=125 ms
64 bytes from 207.244.92.147: icmp_seq=22 ttl=52 time=124 ms
64 bytes from 207.244.92.147: icmp_seq=23 ttl=52 time=118 ms
64 bytes from 207.244.92.147: icmp_seq=24 ttl=52 time=114 ms
64 bytes from 207.244.92.147: icmp_seq=25 ttl=52 time=125 ms
64 bytes from 207.244.92.147: icmp_seq=26 ttl=52 time=124 ms
64 bytes from 207.244.92.147: icmp_seq=27 ttl=52 time=113 ms
64 bytes from 207.244.92.147: icmp_seq=28 ttl=52 time=115 ms
64 bytes from 207.244.92.147: icmp_seq=29 ttl=52 time=115 ms
64 bytes from 207.244.92.147: icmp_seq=30 ttl=52 time=124 ms
^C
--- 207.244.92.147 ping statistics ---
30 packets transmitted, 30 received, 0% packet loss, time 29038ms
rtt min/avg/max/mdev = 113.111/123.477/177.528/15.564 ms

 

and using traceroute:

traceroute 207.244.92.147
traceroute to 207.244.92.147 (207.244.92.147), 30 hops max, 60 byte packets
 1  _gateway (192.168.1.1)  0.499 ms  0.738 ms  0.847 ms
 2  * * *
 3  ip-81-210-176-231.hsi17.unitymediagroup.de (81.210.176.231)  36.068 ms  36.939 ms  36.523 ms
 4  ip-81-210-176-230.hsi17.unitymediagroup.de (81.210.176.230)  39.120 ms  39.498 ms  72.522 ms
 5  de-fra01b-rc1-ae35-0.aorta.net (84.116.190.177)  64.715 ms  72.381 ms  71.938 ms
 6  de-fra03b-ri1-ae10-0.aorta.net (84.116.132.178)  71.437 ms  40.176 ms  43.960 ms
 7  ix-ae-27-0.tcore1.fr0-frankfurt.as6453.net (195.219.50.106)  43.468 ms  47.217 ms  46.240 ms
 8  if-ae-4-2.tcore2.fnm-frankfurt.as6453.net (195.219.87.17)  124.683 ms if-ae-7-2.tcore1.fnm-frankfurt.as6453.net (195.219.50.2)  128.942 ms if-ae-59-2.tcore2.fnm-frankfurt.as6453.net (195.219.87.194)  133.438 ms
 9  if-ae-9-2.tcore1.pvu-paris.as6453.net (195.219.87.10)  109.983 ms if-ae-6-2.tcore1.av2-amsterdam.as6453.net (195.219.194.149)  115.945 ms if-ae-9-2.tcore1.pvu-paris.as6453.net (195.219.87.10)  119.607 ms
10  if-ae-6-2.tcore1.av2-amsterdam.as6453.net (195.219.194.149)  127.737 ms  129.562 ms  128.421 ms
11  if-ae-3-2.tcore1.l78-london.as6453.net (80.231.154.143)  124.942 ms  137.173 ms  134.551 ms
12  if-ae-2-2.tcore1.l78-london.as6453.net (80.231.131.2)  134.662 ms  111.433 ms if-ae-15-2.tcore3.njy-newark.as6453.net (80.231.130.26)  113.969 ms
13  if-ae-15-2.tcore3.njy-newark.as6453.net (80.231.130.26)  123.726 ms if-ae-1-3.tcore4.njy-newark.as6453.net (216.6.57.6)  115.521 ms if-ae-2-2.tcore1.l78-london.as6453.net (80.231.131.2)  114.035 ms
14  if-ae-1-3.tcore4.njy-newark.as6453.net (216.6.57.6)  117.919 ms if-ae-12-2.tcore2.aeq-ashburn.as6453.net (216.6.87.42)  117.135 ms if-ae-1-3.tcore4.njy-newark.as6453.net (216.6.57.6)  144.015 ms
15  if-ae-1-3.tcore4.njy-newark.as6453.net (216.6.57.6)  128.081 ms  120.708 ms if-ae-50-2.tcore1.vn5-manassas.as6453.net (216.6.87.21)  117.169 ms
16  66.198.11.61 (66.198.11.61)  134.942 ms if-ae-50-2.tcore1.vn5-manassas.as6453.net (216.6.87.21)  114.971 ms 66.198.11.61 (66.198.11.61)  118.991 ms
17  po-8.ce01.wdc-01.us.leaseweb.net (108.59.15.131)  117.361 ms 66.198.11.61 (66.198.11.61)  128.273 ms po-11.ce02.wdc-01.us.leaseweb.net (108.59.15.153)  121.595 ms
18  po-7.ce02.wdc-01.us.leaseweb.net (108.59.15.121)  122.489 ms 66.198.11.61 (66.198.11.61)  131.628 ms 66.198.11.63 (66.198.11.63)  126.645 ms
19  po-15.ce01.wdc-01.us.leaseweb.net (108.59.15.161)  119.087 ms po-13.ce01.wdc-01.us.leaseweb.net (108.59.15.157)  116.986 ms 207.244.92.147 (207.244.92.147)  123.763 ms !X

 

 

game.log

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On 7/5/2019 at 8:26 PM, dismister40951 said:

using traceroute

Well, trace is normally.

If issue repeated again, please, retrace server IP (get it from game.log) immediately, and attach game logs.

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traceroute 207.244.92.147
traceroute to 207.244.92.147 (207.244.92.147), 30 hops max, 60 byte packets
 1  _gateway (192.168.1.1)  0.409 ms  0.707 ms  0.854 ms
 2  compalhub.home (192.168.0.1)  3.111 ms  3.511 ms  4.289 ms
 3  ip-81-210-176-231.hsi17.unitymediagroup.de (81.210.176.231)  33.951 ms  34.470 ms  34.180 ms
 4  ip-81-210-176-230.hsi17.unitymediagroup.de (81.210.176.230)  37.736 ms  38.053 ms  41.273 ms
 5  de-fra01b-rc1-ae35-0.aorta.net (84.116.190.177)  45.743 ms  45.313 ms  46.034 ms
 6  de-fra03b-ri1-ae10-0.aorta.net (84.116.132.178)  46.362 ms  16.339 ms  43.844 ms
 7  ix-ae-27-0.tcore1.fr0-frankfurt.as6453.net (195.219.50.106)  45.692 ms  47.998 ms  49.520 ms
 8  if-ae-7-2.tcore1.fnm-frankfurt.as6453.net (195.219.50.2)  199.947 ms if-ae-59-2.tcore2.fnm-frankfurt.as6453.net (195.219.87.194)  203.328 ms if-ae-7-2.tcore1.fnm-frankfurt.as6453.net (195.219.50.2)  200.522 ms
 9  if-ae-6-2.tcore1.av2-amsterdam.as6453.net (195.219.194.149)  203.034 ms if-ae-9-2.tcore1.pvu-paris.as6453.net (195.219.87.10)  203.463 ms  205.682 ms
10  if-ae-6-2.tcore1.av2-amsterdam.as6453.net (195.219.194.149)  205.331 ms if-ae-11-2.tcore1.pye-paris.as6453.net (80.231.153.50)  208.252 ms if-ae-2-2.tcore2.av2-amsterdam.as6453.net (195.219.194.6)  207.851 ms
11  * if-ae-14-2.tcore2.l78-london.as6453.net (80.231.131.160)  208.504 ms if-ae-3-2.tcore1.l78-london.as6453.net (80.231.154.143)  211.031 ms
12  if-ae-14-2.tcore2.l78-london.as6453.net (80.231.131.160)  169.320 ms  133.391 ms *
13  * if-ae-15-2.tcore3.njy-newark.as6453.net (80.231.130.26)  104.819 ms  103.852 ms
14  if-ae-12-2.tcore2.aeq-ashburn.as6453.net (216.6.87.42)  115.445 ms  111.410 ms if-ae-1-3.tcore4.njy-newark.as6453.net (216.6.57.6)  120.664 ms
15  if-ae-50-2.tcore1.vn5-manassas.as6453.net (216.6.87.21)  130.883 ms if-ae-12-2.tcore2.aeq-ashburn.as6453.net (216.6.87.42)  125.569 ms  140.522 ms
16  66.198.11.63 (66.198.11.63)  139.972 ms 66.198.11.61 (66.198.11.61)  141.347 ms if-ae-12-2.tcore2.aeq-ashburn.as6453.net (216.6.87.42)  140.909 ms
17  if-ae-50-2.tcore1.vn5-manassas.as6453.net (216.6.87.21)  154.986 ms po-13.ce01.wdc-01.us.leaseweb.net (108.59.15.157)  163.107 ms 66.198.11.63 (66.198.11.63)  162.570 ms
18  66.198.11.63 (66.198.11.63)  118.204 ms po-14.ce01.wdc-01.us.leaseweb.net (108.59.15.159)  122.457 ms 207.244.92.147 (207.244.92.147)  126.569 ms !X

 

 

 

chat.log combat.log game.log game.net.log

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